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Business Profile

Jewelry Stores

TraxNYC Corp.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Jewelry Stores.

Complaints

This profile includes complaints for TraxNYC Corp.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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TraxNYC Corp. has 2 locations, listed below.

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    Customer Complaints Summary

    • 6 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/24/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date of transaction: 12/19/23 Order #******* Amount paid: $1534.95 I have emailed Trax 5 times to request a refund less 25% for a "restocking" fee. I realize their policy states no refunds or the money can be used towards another item, but there needs to be special circumstances for people like us. My husband lost his job and we have a 20-year-old special needs son who requires specialized formula and diapers. These items are very expensive. I've contacted Trax 4 times via email and explained our situation. I also said that they could deduct 25% for the inconvenience so they can get a small profit from us.I've heard nothing and it really shows their business practices are lackluster.

      Business Response

      Date: 04/24/2024

      Dear *********,


      This is ****** from TraxNYC. We were sorry to learn about your financial challenges and hope for a swift resolution.
      We apologize for the delay in responding. The email address you used, ******************************** belongs to the owner, *****************************. He receives a high volume of correspondence due to extensive media exposure, which can delay his response. To ensure efficient service, we encourage our customers to use ********************************** for all inquiries.
      Regarding your request, we understand that life can present significant challenges, and we aim to support you during this time. Therefore, we will proceed with issuing your refund.
      Please contact me directly at ********************************* to arrange the details of your refund.
      Thank you for your understanding.


      Best regards,
      ******

      Customer Answer

      Date: 04/26/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Trax and company have been more than helpful with this matter. The full refund has been issued to both of our accounts. Please considered this fully resolved and I give the company an A+++ for their prompt response. 

      Sincerely,

      *******************************



       


    • Initial Complaint

      Date:11/30/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Self employed. I purchased a kool glide. From a retailer in ********. Under believe the warranty was with them .the iron fail 3 week before my warranty end so I was told it was under warranty. Cost me shipping back to receive a new iron. Failed on the 3 job was told it still under warranty 60 to send again 150 too receive my new iron. So 400 dollars in shipping cost would like to return for full refund. As I don't trust iron. And costing be move money. Cheers. Not at tall satisfied with warranty. .

      Customer Answer

      Date: 12/25/2023

      Better Business Bureau:

      At this time, I have not been contacted by TraxNYC Corp. regarding complaint ID ********.

      Sincerely,

      *******************

    • Initial Complaint

      Date:03/31/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I attempted to cancel order #****** today, 3/30, texted *** and ***** with Traxnyc, both refused to cancel. Previously, ***** offered a different item with $150 off, which appears to be a bait and switch scam, declined his offer and requested to cancel...He refused as well as ***, my sales rep... ***** was paid with ****** whom was notified of cancel requests, denied, dispute filed .. Further, my own bank was notified of cancelation requests, dispute filed with them as well.

      Customer Answer

      Date: 06/11/2023

      Better Business Bureau:

      At this time, I have not been contacted by TraxNYC Corp. regarding complaint ID ********.

      Sincerely,

      *************************

    • Initial Complaint

      Date:12/29/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a gold ring with diamonds that was a size 10 the biggest size on the website it said it would be ***** grams but would slightly vary on size of ring when i got the ring after waiting 5 days after deliver date it was 13 grams. That is a 3 gram difference that is not slightly they make the rings there and no how much i paid for it and took short cuts. Very disappointed with this company 2nd time i bought there first i paid cash and was happy 2nd and you guys took advantage.

      Customer Answer

      Date: 01/23/2023

      Better Business Bureau:

      At this time, I have not been contacted by TraxNYC Corp. regarding complaint ID ********.

      Sincerely,

      *************************

    • Initial Complaint

      Date:09/19/2022

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ********** ************************************** Diamond District ************************************ attempted to do business with TraxNYC and salesperson **************** through his at the time fianc completed a purchase of 10k.**************** was the sole negotiator of the purchase and it was purchased for **************** as an engagement gift. The deal was for 70 grams, 17 carats, 3.5 mm, Sv1. The chain looked noticeably smaller than promised. The deal was negotiated during the pandemic over the phone. Mailed to Virginia **************** negotiated the specs and entire deal and chain was given to **************** upon receiving it from carrier. **************** eventually married *************************, and as the relationship detiorIorated, **************** began paying ************************* ***** per month with latest payment in September. This necklace has always been in Dr. ******* possession. The necklace broke recently and **************** notified *************************. **************** has repeatedly voiced his concern regarding this purchase. The quality of the diamonds and the size of the diamonds was a major contention. This displeasure was brought to sales man. Eventually a 750 credit was given to ****************. Acknowledging that the stones were not 3.5 as repeatedly stated. The salesmen promised and provided a ****** appraisal. Over the phone the sales person was trying to negotiate a un reasonable deal. How, can you offer me **** for a chain I paid ******. I found the communication to be short. I ask that you look at the video from September 13th closing time and beyond we were last in store. Another manager came and promised me 10k- plus my store credit. He corrected the sales person and said it was c*** and would be scrapped they would make a new change with original specs. But I would have authentic ***** store credit. The sales person, walked the sales manager away from customer. The sales person was agitated. Upon leaving the store I did not like the looks of individuals loitering in front of the establishment.

    TraxNYC Corp. is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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