We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Jewelry Stores

Harlem Bling

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Jewelry Stores.

Complaints

Customer Complaints Summary

  • 73 total complaints in the last 3 years.
  • 29 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:07/25/2023

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made a purchase on July 21,2023. I received a email from Harlem bling to complete my purchase after I already purchased my items. I have an account created with them and under orders it says no ordered has not been placed. I contacted them via email and no response yet. My order number is #****** have not heard anything on shipping and I'm starting to get concerned.

    Business Response

    Date: 07/25/2023

    Your order was shipped! We are closed on Weekends, and operate next business day!

    **********************************************************************************

  • Initial Complaint

    Date:05/24/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On May 9th 2023, I made an online order for a 3 mm silver rock chain from ***************. upon arrival, I measured the dimensions of the chain and the width of the chain is 2.2 mm, not 3 mm, which I assumed was a mistake but my assumption was wrong. Upon emailing the company in a request for the correct chain, they proceeded to inform me via email that their 2.2 mm chain is there 3 mm chain and is rejecting a replacement claim. I have photo evidence and screenshots of all emails in which they admit to it being a lie.

  • Initial Complaint

    Date:04/21/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Beware this seller, He sold me a used Chain, it passed the **** Authenticity Guarantee trash WOW. when I got the chain there were scratches on the back of the chain. Took it to a jeweler and he stated that the chain was used. A new chain should be shiny not full of scratches on the back of the chain. What crazy I had a good experience once with this seller. Until Now Also, it takes the seller 4 days to respond. He stated that I can return the item and re-purchase but I Used an **** promo code that took off $150 now if I wanted to re-purchase I would have to pay more for the item. Instead of making it right, he didn't care. I just want someone to call me I just want to understand why they try to pull a fast one on a returning buyer. Just make it right!!!

    Customer Answer

    Date: 05/15/2023

    Better Business Bureau:

    At this time, I have not been contacted by Harlem Bling regarding complaint ID ********.

    Sincerely,

    *********************

  • Initial Complaint

    Date:04/18/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought several pieces from this company over the course of 5 months. A watch, teeth grill, 2 silver rings, 1 gold plated ring, a silver bracelet and gold bracelet, I did not wear anything immediately but when I first wore the watch a stone fell out, and then next a stone fell out the grill, the bracelet fell apart the same week I bought it and just out of nowhere and the gold plated jewelry faded very quickly, the seller will not respond to any of my messages, very bad craftsmanship would not recommend to anyone that wants pieces made to last

  • Initial Complaint

    Date:04/13/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I order a chain and have not seen my item on the website and have not heard anything on shipping it been a week and I'm starting to get concerned. I emailed them and have heard no response.

    Customer Answer

    Date: 05/07/2023

    Better Business Bureau:

    At this time, my complaint, ID ******** regarding Harlem Bling has been resolved.

    (By clicking "OK", your complaint will be closed as Resolved.)


    Sincerely,

    *************************

  • Initial Complaint

    Date:04/03/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 3/24/23 I purchased a tennis bracelet and chain along with several other items including a Cuban ring. A couple days later I informed Harlem bling that I did not want the Cuban ring. I received a receipt acknowledging the request. Unfortunately all items had been returned without notice. I informed that I would willing to repurchase everything. I wanted Harlem bling to honor the promo since it was a mistake on their end. I sent several emails on march 29th and have not been answered. I would like to be contacted by Harlem bling and not ignored

    Customer Answer

    Date: 04/28/2023

    Better Business Bureau:

    At this time, I have not been contacted by Harlem Bling regarding complaint ID ********.

    Sincerely,

    ***************

  • Initial Complaint

    Date:03/06/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company is a scam they telling that they make their jewelry but all of them are disponible and exactly the same for 5 time less on wholesale website still made with silver and moissanite they will the Harlem bling also pay internet people and give them free jewelry for them to make video and telling thats its good when it fall apart and telling thats good price when its huge scam its

  • Initial Complaint

    Date:03/06/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company have sell me so bad jewelry that was missing and have falling stone in a couple day when it cost me about 300 $ for 1 pendant and the stone are cloudy and when I ask for a replacement they dont want to help me and also go see wholesale company they have the exact same design that harlembling use because I bought is jewelry from ***** wholesale and selling it **** time the price its horrible

  • Initial Complaint

    Date:02/23/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered an item with Harlem Bling. A silver pendant. They sent me a gold version in error. I returned the gold pendant and they said they received it and would mail me the correct silver item. But they have yet to do so. All my emails inquiring about the issue go unanswered. I would like the item, or to be refunded for the pendant and also the chain I got to match it.

    Customer Answer

    Date: 02/25/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved. They have contacted me and told me there was an error with their email servers and have sent me the corrected item with a very gracious response.

    Sincerely,

    *******************************



     

  • Initial Complaint

    Date:02/22/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a bracelet and it did not show up on there website i had sent several emails and no response so i ordered another bracelet *** paid for 2 day shipping which says get it in 2 days guranteed so i recieved the item late and sent the item back wi5th multiple emails that did not get responded to and did not recieve my shipping fees refunded

    Customer Answer

    Date: 03/02/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    *************************



     

Harlem Bling is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.