Business Profile

Investment Security

The Goldman Sachs Group, Inc.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Investment Security.

Complaints

This profile includes complaints for The Goldman Sachs Group, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

1,110 total complaints in the last 3 years.
438 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:03/11/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I received a notification on my credit file showing a fraudulent account reporting with apple card gs bank last 4 digits of the acct# ****.. I disputed this fraudulent account with the credit bureaus, attached a *** identity theft report, and police report showing that Im a victim of identity theft. The credit bureaus informed me that they sent the dispute with the documents to this company over 4 months ago. For some reason this company has reported this fraudulent account back to my credit file in March. I called and spoke to the fraud **** on today 2-1-2025 who said that they marked this acct as fraud, but they dont know why the **** is reporting to my credit file AGAIN. They said that the **** was taken out of my name and Im not responsible for this acct. If that is accurate why is this company reporting this fraudulent account back to my credit file as if is is a VALID account? I have no knowledge of this account nor any involvement with apple card gs bank. I have neither engaged in business transactions with them nor entered into any agreements. Hence, it is unjustified for them to report a fraudulent account that I have no knowledge of. This situation infringes upon my rights as a consumer, as outlined by the **** and *****. Im attaching my current *** identity theft report to this complaint.
Business Response
Date: 03/25/2025
Goldman Sachs Bank USA (the Bank) received the above-referenced complaint related to Apple Card via the Better Business Bureau (BBB) Complaint Portal on March 11, 2025. ******** appreciates the opportunity to address the concerns raised by ****** ***** (the Customer) related to an Apple Card opened without authorization.

******** conducted an investigation and confirmed no Bank error occurred. The **** confirmed the account was reported accurately to the **************************** According to the Banks records, the Customer opened an Apple Card and consented to the Apple Card Customer Agreement on November 24, 2021. As stated in the Apple Card Customer Agreement, the Bank may report information about the account to the ************************** which includes but is not limited to Late Payments, Missed Payments, or other defaults on the account. The Customer did not make a payment to satisfy at least the minimum amount due by December 31 *****. As a result, the Bank reported the account past due to the Credit Reporting Agencies.

When a dispute is filed with the credit reporting agencies reporting is stopped until the investigation is complete. Upon completion, if it is determined the Customer is liable for the account, reporting will resume.
Based on the Banks investigation, the Bank determined the Customer is liable for the account. ******** identified red flags related to the account and closed the account in accordance with the Apple Card Customer Agreement. The Bank sent the Customer an email detailing the reason the account was closed on August 08, 2024. The Customer is responsible for the balance on the account in the amount of $10.65 provided in the latest statement from February 28, 2025. ******** is obligated to report accurately to *************************** and is unable to update the Customers credit reporting.

******** conducted a review of interactions and was unable to locate any record of mistreatment or misinformation provided by a Bank representative.
Customer Answer
Date: 03/26/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

[Your ************************* is lying and this is a fraudulent account that was opened in my name. The did not do an investigation and is trying to make me liable for this fraud acct which is against the ****. I have submitted a police report anf ftc identity theft report that show that I'm a victim of fraud.

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

****** *****

Business Response
Date: 05/16/2025

Goldman Sachs Bank USA (the Bank) received the above-referenced complaint related to the Apple Card via the Better Business Bureau (BBB) Complaint Portal on May 7, 2025. The Bank appreciates the opportunity to address the concerns raised by ****** ***** (the Customer) related to an Apple Card opened without authorization.

******** conducted an investigation and confirmed no Bank errors occurred. According to the Banks records, the Customer opened an Apple Card and consented to the Apple Card Customer Agreement on November 24, 2021. As stated in the Apple Card Customer Agreement, the Bank may report information about the account to the ************************** which includes but is not limited to Late Payments, Missed Payments, or other defaults on the account.

Based on the Banks investigation, the Bank determined the Customer is liable for the account. ******** identified red flags related to the account and closed the account in accordance with the Apple Card Customer Agreement. The Bank sent the Customer an email detailing the reason the account was closed on August 8, 2024. ******** is unable to provide additional information related to the investigation.

******** confirmed the account was reported accurately to the **************************** The Customer did not make a payment to satisfy at least the minimum amount due by December 31, 2024. As a result, the Bank reported the account past due to the *************************.

******** sent the Customer the requested documents on May 14, 2025, validating the Customer's debt including a copy of the Apple Card Customer Agreement and 6 months of statement history showing records of transactions and payments to validate the balance and the debt owed. The Customer is liable for the balance on the account in the amount of $10.65 provided in the latest statement from April 30, 2025. ******** is obligated to report accurately to ************************* and is unable to update the Customers credit reporting.

******** does not have further information to provide and considers this matter closed.
Initial Complaint
Date:03/10/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
BOUGHT A ***** IPHONE 15 BACK AROUND SEPTEMBER 2024 FROM ****** USING MY APPLE CREDIT CARD. I RETURN IPHONE BACK TO AMAZON WITHIN THE RETURN POLICY PERIOD. WAITED FOR SEVERAL WEEKS FOR CREDIT TO BE ISSUE TO MY ACCOUNT, ****** INFORMED ME THAT THEY ATTEMPTED A REFUND , I THEN ASK GOLDMAN SACHS TO START A INQUIRY ON THE MATTER . GOLDMAN SACH INFORMED ME THEY DID TWO INVESTIGATIONS AND FOUND NOTHING WRONG, AND HAS TRIED TO INFORMED MY THAT I STILL NEED TO PAY THE CREDIT AMOUNT , EVEN THOUGH GOLDMAN SACHS INFORMED THEY SEE WHERE THE PRODUCT WAS RETURN TO ****** . SO GOLDMAN SACHS IS TRYING GET CONSUMER TO PAY FOR SOMETHING I NO LONGER HAVE OR OWNED WHICH HAS BEEN RETURN BACK TO ******. MONTHS AGO
Business Response
Date: 03/24/2025
Goldman Sachs Bank USA (the Bank) received the above-referenced complaint related to the Apple Card via the Better Business Bureau (BBB) Complaint Portal on March 10, 2025. ******** appreciates the opportunity to address the concerns raised by ****** ****** (the Customer) related to a transaction dispute with the merchant Amazon in the amount of $1,188.59.
******** conducted an investigation and confirmed inadvertent processing errors occurred. The Customer initially disputed the transaction on November 1, 2024, and January 24, 2025. ******** applied a temporary credit while the disputes were investigated. Due to processing errors, the initial disputes were incorrectly resolved in the merchant's ******** a result, the temporary credits were reversed on January 24, 2025, and March 4, 2025. ******** sent the Customer an email detailing each dispute outcome.
The dispute was reopened on March 7, 2025, and the Bank applied a temporary credit while the dispute was re-investigated. The dispute was ruled in the Customers favor due the merchants evidence being insufficient in showing the merchant refunded the Customer. As a result, the temporary credit previously applied to the Customers account was made permanent on March 20, 2025. ******** sent the Customer an email detailing the dispute outcome. ******** regrets any frustrations the Customer may have experienced.
Based on the above details, the Bank kindly requests for this complaint to be closed.
Initial Complaint
Date:03/10/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I made a purchase on my Apple Card and the purchase was never received. I reached out to the developer and ***** but ***** refuses to provide a resolution.
Business Response
Date: 03/24/2025
Goldman Sachs Bank USA (the Bank) received the above-referenced complaint related to Apple Card via the Better Business Bureau (BBB) Complaint Portal on March *******. ******** appreciates the opportunity to address the concerns raised by ********** ****** (the Customer) related to two transaction disputes with the merchant Apple in the amounts of $29.25 and $31.91.
******** conducted an investigation and confirmed no Bank error occurred. The transactions were disputed on March 4, 2025, and temporary credits were applied to the account while the disputes are investigated. The two disputes in the amounts of $29.25 and $31.91 with the merchant ***** remain under investigation, and the Bank expects completion within 2 full billing-cycles from the date of receipt and no later than 90 days from date of receipt. During the investigations, the account does not incur interest for the amount in dispute and the Customer is not responsible for repayment. Customers can send dispute evidence at any time by responding to the request for evidence email, by messaging the Bank in the Wallet app, or by mail to Goldman Sachs Bank USA,****************************** ***** **** ***************************************************************. The Customer should label all evidence with the case number and avoid sending original documents.
Based on the above details, the Bank kindly requests for this complaint to be closed.
Customer Answer
Date: 03/31/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
It seems there is more time needed for this case to be addressed

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

********** ******

Business Response
Date: 05/30/2025
Goldman Sachs Bank USA (the Bank) received the above-referenced complaint related to the Apple Card via the Better Business Bureau (BBB) Complaint Portal on May 20, 2025. ******** appreciates the opportunity to address the concerns raised by ********** ****** (the Customer) related to transaction disputes with the merchant Apple in the total amount of $61.86.
******** conducted an investigation and confirmed no Bank error occurred. The Customer initially disputed two transactions on March 04, 2025. The **** applied temporary credits while the disputes were investigated. On April ******* the merchant posted two refund credits in the amounts of $29.25 and $31.91. Based on the refunds, the Bank resolved both disputes as merchant credited. As a result, the temporary credits that were applied to the Customers account were reversed on April 03, 2025. ******** sent the Customer an email detailing each dispute outcome.
******** successfully contacted the Customer on May 20, 2025 to address the concerns. The Customer confirmed both return credits posted to the account on April 02, 2025 and are listed on the May 2025 monthly statement. ******** also re-emailed the dispute outcome notifications to the Customer on May 20, 2025.
Based on the above details, the Bank kindly requests for this complaint to be closed.
Customer Answer
Date: 06/13/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

********** ******
Initial Complaint
Date:03/10/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I want to preface this by saying I have never had any serious problems contacting ***** support regarding any matter whatsoever. However, the past two times I have tried to contact ***** for technical support, I have either received no response whatsoever and was completely ignored through the support app, or I repeatedly got a system error. I am trying to apply for the Apple Card and accidentally made a typo the first time I applied. I tried to contact support to reapply and they said they would transfer to me to the proper support department, but when they tried to do so I received a system error via text. Is there any way I could please get some real customer support? It is not lost on me that I was the one who made the typo regarding entering my income and that is on me. Im just trying to figure this out.
Business Response
Date: 03/24/2025
Goldman Sachs Bank USA (the Bank) received the above-referenced complaint related to Apple Card via the Better Business Bureau (BBB) Complaint Portal on March 10, 2025. The Bank appreciates the opportunity to address the concerns raised by ****** ****** (the Consumer) related to a declined application for **************************** conducted an investigation and confirmed no Bank error occurred. According to the Banks records, the Consumer submitted the most recent application on February 28, 2025. When a consumer submits an application, the Bank evaluates multiple factors, including the consumers credit score, credit report (including current debt obligations), and the income reported on the application when reviewing the Apple Card application.
Unfortunately, the Bank was unable to approve the Consumers application. Consequently, and in adherence with applicable law, the Bank sent the Consumer an email detailing the reasons the Bank was unable to approve the application on February 28, 2025. This email provides contact information for the *************************** should the Consumer have concerns related to the accuracy of the information reported within the Consumers Credit Report. The Consumer is welcome to reapply at any time. The Bank has no record of the Consumer contacting the Bank directly. The Bank attempted to contact the Consumer on March 11, 2025, but was unsuccessful. The Bank is available 24 hours a day, 7 days a week by phone at **************.
Based on the above details, the Bank kindly requests for this complaint to be closed.
Initial Complaint
Date:03/10/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am filing this complaint because my credit report contains accounts that I do not recognize, and I have every reason to believe they may be linked to a data breach. I take my financial security seriously, and the fact that these unverified accounts are being reported under my name is completely unacceptable. These inaccuracies are damaging my credit standing and creating unnecessary obstacles, and I refuse to allow them to remain unchallenged. Despite my repeated efforts to obtain verification, I have yet to receive any legitimate proof that these accounts belong to me. This blatant lack of transparency is unacceptable and a direct violation of my rights. As a consumer, I demand proper documentation proving their validity, including the name of the unverified item, [Name of Unverified Item]; the account number, [Account Number]; and the reported balance, [Reporting Balance].Under the Fair Credit Reporting Act (15 U.S.C. 1681g), I am demanding copies of all records used to verify these accounts. A generic response claiming they have been verified will not be tolerated. I require real, verifiable proof such as original account applications, signed agreements, or transaction records that confirm their legitimacy. If no such documentation exists, these accounts must be removed immediately under Section 611(a)(5)(A)(i) of the ****, which mandates the deletion of unverifiable information from consumer credit reports.I will not accept delays, excuses, or vague responses. These errors have already caused unnecessary harm, and I will not allow them to continue affecting my financial stability. I expect a full investigation, a detailed response, and an immediate resolution. Failure to comply will not go unnoticed.
Business Response
Date: 03/24/2025
Goldman Sachs Bank USA (the Bank) received the above-referenced complaint related to the ** Card via the Better Business Bureau (BBB) Complaint Portal on March 10, 2024. ******** appreciates the opportunity to address the concerns raised by **** ****** (the Customer) related to credit reporting for the ** Card.
******** conducted an investigation and confirmed no error occurred. Based on the Banks investigation, the Bank determined the Customer is liable for the account. According to the Banks records, the Customer opened a ** Card and consented to the ** Card Customer Agreement on June 17, 2023. ******** identified red flags related to the account and closed the account in accordance with the ** Customer Agreement. ******** sent the Customer an email detailing the reason the account was closed on December 20, 2024. The Bank is unable to provide additional information related to the investigation.
As stated in the ** Card Customer Agreement, the Bank may report information about the account to the *********************************** which includes but is not limited to Late Payments, Missed Payments, or other defaults on the account. The **** confirmed the account was reported accurately to the ************************** The account was charged off on March 12, 2025, as a result of the Customer failing to make a payment to satisfy the amount due by September 9, 2024. ******** sent the Customer the requested documents on March 24, 2025, validating the Customer's debt including a copy of the Apple Card Customer Agreement and 12 months of statement history showing records of transactions and payments to validate the balance, and the debt owed. The Customer is responsible for the balance on the account in the amount of $20,477.72 as provided in the latest statement from February 2025.
******** is obligated to report accurately to ************************* and is unable to update the Customers credit reporting.
Based on the above details, the Bank kindly requests for this complaint to be closed.
Initial Complaint
Date:03/09/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I made two payments for a cruise that I later found out through a better business complaint through carnival cruise that the person I paid never purchased a cruise , More Than A Travel. I disputed the full amount, gave a police report which showed the woman admitting the officer that she never bought a cruise for me and owed me the money back. I also provided the response to the better business bureau that showed no cruise was purchased under my name from Carnival Cruise and text messages from the woman admitting to ** and saying she would reimburse me. I gave over 20 documents to Goldman Sachs Apple credit card but they closed ny claim and said I never did. Their customer service told me they saw all of my proof and would reimburse me. They even told me they were putting in a withdrawal request so Id get a check. They put In the request and then canceled it saying she had proof I Signed paperwork, saying that it was nonrefundable. When I showed proof from her website showing, I never signed the paperwork Goldman Sach never responded. then said I loss because she provided the goods or service according to the terms. I never signed onto those terms because the terms that she posted was in April and I didnt even start paying for my cruise or agreed toportion of the claim. How when it was for the same cruise and to installments? She even admits that I never signed with her terms. Thirty three people were scammed by this woman and these credit card companies are allowing her to get away with it. I even have proof or they even reimburse me the money and then when I took it back after they told me I won.
Business Response
Date: 03/24/2025
Goldman Sachs Bank USA (the Bank) received the above-referenced complaint related to the Apple Card via the Better Business Bureau (BBB) Complaint Portal on March 10, 2025. ******** appreciates the opportunity to address the concerns raised by ******* ***** (the Customer) related to multiple transaction disputes with the merchant Wt* Ladies Of The A Fi, in the total amount of $1,302.78.
******** conducted an investigation and confirmed an inadvertent processing error occurred. The customer had two transactions with this merchant on July 29, 2024, one in the amount of $744.43 and the other on September 03, 2024, in the amount of $558.35. The Customer initially disputed the transactions on October 27, 2024.******** applied temporary credits while the disputes were investigated. ******** resolved the initial dispute for $558.35 in the Customers favor and the temporary credit that was applied to the Customers account was made permanent on December 19, 2024. ******** sent the Customer an email detailing the dispute outcome.
The Customer initially disputed the transaction in the amount of $744.43 on October 27, 2024, and December 16, 2024. ******** applied a temporary credit while each dispute was investigated. Based on the investigation and a review of the evidence provided,the initial dispute was resolved incorrectly in the merchants favor, due to a processing error. As a result, the temporary credits previously applied were reversed on December 16, 2024, and February 26, 2025. ******** sent the Customer an email detailing each dispute outcome.
The dispute was reopened on March 17, 2025. The dispute was ruled in the Customers favor due to the merchant evidence being insufficient to hold the Customer liable. As a result, the temporary credit that was applied to the Customers account was made permanent on March 17, 2025. ******** sent the Customer an email detailing the dispute outcome. ******** regrets any frustrations the Customer may have experienced. Based on the above details, the Bank kindly requests for this complaint to be closed.
Customer Answer
Date: 03/24/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved. After five months and five disputes with the merchant they finally gave me me money back a few days ago after I complained to their head office and the better business bureau.

Sincerely,

******* *****
Initial Complaint
Date:03/07/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Goldman Sachs Bank and its associates have demonstrated an astonishing level of incompetence, and frankly, I am baffled at how they ********** an Apple Card owner, I have actively used my card for years without issueuntil now. In November 2024, while visiting *****, I stayed at a hotel for one night only- November 16th. The next evening I flew to *******, ******. The hotel had overcharged me, so I disputed the charge. Goldman Sachs resolved it in my favor. However, three days later, on November 20th the same hotel fraudulently charged me $158.99 twice while I was in ******, three days after leaving ******I immediately disputed these fraudulent charges. I also changed my Apple ID password and took all necessary security measures. Despite this, Goldman Sachs dragged the process out, and after about a month, they claimed their investigation concluded that the charges were valid.This was absurd, so I reopened the dispute, providing concrete proof that I was in ****** at the time. My transaction history clearly shows that from November 17th onward, all of my purchases were made in ******. I even offered to upload my flight records to prove that I left ***** on November ********, after 4 months I receive the same lazy, nonsensical response: after their so-called investigation, they have again decided the charges are ******** I ask, how exactly do they investigate? Who is reviewing these cases? How does a charge from a hotel in *****, occurring three days after I left the country, not raise an immediate red flag? How can I be charged while my card history clearly shows all transactions from the 17th onward happening exclusively in ******?This is blatant fraud, and Goldman Sachs failure to protect its cardholders from obvious unauthorized transactions is unacceptable. I am formally demanding immediate action on this matter. I have provided indisputable proof, and I will not allow this fraudulent charge to stand.
Business Response
Date: 03/21/2025
Goldman Sachs Bank USA (the Bank) received the above-referenced complaint related to Apple Card via the Better Business Bureau (BBB) Complaint Portal on March ******. ******** appreciates the opportunity to address the concerns raised by ****** ******** (the Customer) related to two transaction disputes with the merchant ************* Motels Resorts in the amount of $158.99 each.
******** conducted an investigation and confirmed an inadvertent processing error occurred. The Customer initially disputed the transactions with the merchant ************** Motels Resorts on November 20, 2024, and January ******. ******** applied temporary credits while the disputes were investigated.Due to the processing error, the Bank resolved the disputes in favor of the merchant. As a result, the temporary credits previously applied to the Customers account were reversed on January 6, 2025, and March 7, 2025. ******** sent the Customer an email detailing each dispute outcome.
The disputes were reopened on March 7, 2025, and the Bank applied temporary credits while the disputes were investigated. Upon further review, the Bank resolved the disputes in favor of the Customer. As a result, the temporary credits that were applied to the Customers account were made permanent on March 17, 2025. ******** sent the Customer an email detailing the dispute outcomes. ******** regrets the frustration the Customer has experienced.
Based on the above details, the Bank kindly requests for this complaint to be closed.
Customer Answer
Date: 04/02/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

****** ********
Initial Complaint
Date:03/06/2025
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am not liable for this debt with GOLDMAN SACHS BANK USAGOLDMAN, I do not have a contract with ***** CARD - ******* , they did not provide me with the original contract as i ************** date : 7/27/2021 Account number : ****************
Business Response
Date: 03/20/2025
Goldman Sachs Bank USA (the Bank) received the above-referenced complaint related to the Apple Card via the Better Business Bureau (BBB) Complaint Portal on March 6, 2025. The Bank appreciates the opportunity to address the concerns raised by ****** Shardea ******* (the Customer) related to credit reporting and validation of the debt owed for the ****************************** conducted an investigation and confirmed no error occurred. According to the Banks records, the Customer opened an Apple Card and consented to the Apple Card Customer Agreement December 15, 2021. As stated in the Apple Card Customer Agreement, the Bank may report information about the account to the ************************** which includes but is not limited to Late Payments, Missed Payments, or other defaults on the account. The Bank successfully delivered Statements, Payment Due Reminders, Missed Payment Reminders, and Eligible for ************* Reporting reminders to the email address on file. The account was charged off on May 31, 2023 as a result of the Customer failing to make a payment to satisfy the amount due by November 30, 2022. The Bank sent the Customer the requested documents on March 11, 2025 validating the Customer's debt including a copy of the Apple Card Customer Agreement and 12 months statement history, showing records of transactions and payments to validate the balance and the debt owed. The **** confirmed the account was reported accurately to the ************************** The Bank is obligated to report accurately to ************************* and is unable to update the Customers credit reporting. The Bank is unable to opt the customer out of credit reporting. The Customer is responsible for the balance on the account in the amount of $3,146.55 provided in the latest statement from May 2023.

Based on the above details, the Bank kindly requests for this complaint to be closed.
Initial Complaint
Date:03/05/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I made a full balance payment about a year and a half ago, my credit limit was reduced by about 30% to $2200. In January of 2025 I made a full balance payment, immediately after my credit limit was reduced by 75% to $500. Inbetween those two full balance payments, Goldman Sachs did 7 soft inquiries to my credit, all reflecting a similar score. Not one time during those 7 inquiries did they reduce my limit - because I owed them close to a full balance. Once I owed them nothing, they reduced my limit. I have been on time for over 36 months in a row. Then the account was closed without me saying "I agree" to close my account, nor was any of my information confirmed to confirm that I was actually the consumer talking to them via text message. I want my account re-instated for the full limit of $2200, this reduction and closure affects my credit negatively.
Business Response
Date: 03/19/2025
Goldman Sachs Bank USA (the Bank) received the above-referenced complaint related to Apple Card via the ************************************** (CFPB) Complaint Portal on March 5, 2025. The Bank appreciates the opportunity to address the concerns raised by **** ****** (the Customer) related to the Credit Limit and Apple Card account closure.
******** conducted a review of the account and confirmed no Bank error occurred. According to the Banks records, the Customer opened the account on October 17, 2021. During the application process the Customer is provided with and must consent to the Apple Card Customer Agreement including the Credit Report Authorization which discloses that the Customer agrees that the Bank may review the Apple Card account history and credit bureau information regularly to maintain and service the account. This is a standard practice for financial institutions, as it helps to assess the Customers creditworthiness and manage any potential risks associated with the account. On December 19, 2023, and February 07, 2025, the Bank reduced the Customers credit limit as part of a standard risk assessment. Consequently, and in adherence with applicable law, the Bank sent the Customer an email notifying them of the change and detailing the reasons for the new credit limit.
According to the Banks records, the Customer applied for a credit limit increase on October 22, 2023, October 23, 2023, December 23, 2023, January *******, February 20, 2024, March 29, 2024, and June 13, 2024. ******** carefully reviewed the Customers Apple Card account history, and any new credit bureau information received as part of servicing the account. ******** was unable to approve the Customers credit limit increase request. Consequently, and in adherence with applicable law, the Bank sent the Customer an email on October 22, 2023, October 23, 2023, December 23, 2023, January *******, February 20, 2024, March 29, 2024, and June 13, 2024, detailing the reasons why the Bank could not approve the request.
The Customer contacted the Bank on February 10, 2025, to request to close the Apple Card Account via chat. As a result of the Customer's request, the Bank successfully closed the account on February 10, 2025. ******** sent the Customer an email to notify of the account closure.
Based on the above details, the Bank kindly requests for this complaint to be closed.
Customer Answer
Date: 03/20/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

Their statement is correct. However, both limit decreases occurred at a time where the balance was zero or close to zero. Immediately after a full balance payment was made. In between the two dates where the limit was reduced, the business reviewed my account and credit SEVEN time. They did not reduce my limit any of those seven times because I owed them an almost full balance. They took the opportunity to lower my limit when I didnt owe them anything. There were no major changes to my credit during any of those 7 inquiries. If I had not paid a full balance both of those times and only paid the minimum, my limit would not have been reduced. They have also called me multiple times and have not said anything, and just hung up. Their chat system is managed by representatives that frankly do not care if the issue is resolved. This is complete unfair treatment.

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

**** ****** **

Customer Answer
Date: 05/05/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

The response from them is FALSE. Attached are screenshots of a couple of things. Two large balance payments were made and within a few days the payments posted - and then the limit was decreased.
This account has also been open much longer than the date they stated. It was opened in October 2022. I have record of multiple limit increase requests while I had a balance exceeding 75%, at these times they did not decided to reduce the limit because I had a balance. The limit was reduced twice when the balance was well under reduction (after a large payment). This is an unfair practice.
Even here and now they are providing false information.

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

**** ****** **

Business Response
Date: 05/23/2025

Goldman Sachs Bank USA (the Bank) received the above-referenced complaint related to the Apple Card via the Better Business Bureau (BBB) Complaint Portal on May 16, 2025. The Bank appreciates the opportunity to address the concerns raised by **** ****** II (the Customer) related to the credit limit for the ************************** conducted an investigation and confirmed no Bank error occurred. According to the Banks records, the Customer opened the Apple Card account and consented to the Apple Card Customer Agreement on October 17, 2021. During the application process the Customer is provided with and must consent to the Apple Card Customer Agreement including the Credit Report Authorization which discloses that the Customer agrees that the Bank may review the Apple Card account history and credit bureau information regularly to maintain and service the account. This is a standard practice for financial institutions, as it helps to assess the Customers creditworthiness and manage any potential risks associated with the account. On October 19, 2023 and on February 07, 2025 the Bank reduced the Customers credit limit as part of a standard risk assessment. Consequently, and in adherence with applicable law, the Bank sent the Customer an email notifying them of the change and detailing the reasons for the new credit limit for each change.
******** is unable to reverse previous credit limit decisions. ******** occasionally evaluates Apple Card accounts for credit limit increases, and the Customers account may be considered at that time. Customers may also choose to apply for a credit limit increase at any point, though the Bank recommends waiting *************************************************************************************************************** misinformation provided by a Bank representative.
Based on the above details, the Bank kindly requests for this complaint to be closed.
Initial Complaint
Date:03/05/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Account Information: *********** Account Number: ************ Date Opened: 03/27/2022 Balance: $2,929 Pursuant to 15 U.S.C. 1681s-2(a), data furnishers are prohibited from reporting information that is inaccurate or misleading, including incorrect charge-off dates.Re-Aging Violations (12 CFR *******)oUnder 12 CFR *******, debt collectors and creditors cannot re-age a delinquent account by changing the original charge-off date to a later one. If this has occurred, it constitutes illegal re-aging.Request for Immediate Action:Investigate and correct the inaccurate charge-off reporting.Provide verification of the correct charge-off date from the original creditor.Remove or update any incorrect information per 15 U.S.C. 1681i(a)(1). If this inaccurate information is not corrected, I am prepared to escalate this matter to the ************************************ (****) and take any necessary legal action to protect my rights.
Business Response
Date: 03/19/2025
Goldman Sachs Bank USA (the Bank) received the above-referenced complaint related to Apple Card via the Better Business Bureau (BBB) Complaint Portal on March 5, 2025. ******** appreciates the opportunity to address the concerns raised by ******* ******** (the Customer) related to credit reporting for ************************** conducted an investigation and confirmed no Bank error occurred. According to the Banks records, the Customer opened an Apple Card and consented to the Apple Card Customer Agreement on March 27, 2022. As stated in the Apple Card Customer Agreement, the Bank may report information about the account to the ************************** which includes but is not limited to Late Payments, Missed Payments, or other defaults on the account.
The account was charged off on December 31, 2023, as a result of the Customer failing to make a payment to satisfy the minimum amount due by June 30, 2023. ******** successfully delivered Statement Available Reminders, Payment Due Reminders, Missed Payment Reminders, and Eligible for ************* Reporting reminders to the email address on file. The **** confirmed the account was reported accurately to the ************************** ******** is obligated to report accurately to ************************* and is unable to update the Customers credit reporting.
******** sent the Customer the requested documents on March 7, 2025, validating the Customer's debt including a copy of the Apple Card Customer Agreement and 12 months of statement history showing records of transactions and payments to validate the balance and the debt owed. The Customer is responsible for the balance on the account in the amount of $2,929.64. The Bank is the original creditor and is not a debt collector.
Based on the above details, the Bank kindly requests for this complaint to be closed.

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Customer Answer

Business Response

Complaint statuses

Business Response

The Goldman Sachs Group, Inc. is NOT a BBB Accredited Business.