Complaints

This profile includes complaints for The Goldman Sachs Group, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  The Goldman Sachs Group, Inc.

  200 West Street New York, NY 10282-2102

• 

  Goldman Sachs

  555 California St. San Francisco, CA 94104

• 

  Goldman Sachs & Co

  3414 Peachtree Rd NE # 600 Atlanta, GA 30326-1167

• 

  Goldman Sachs & Co

  11605 Haynes Bridge Rd Alpharetta, GA 30004

• 

  Goldman Sachs 10,000 Small Businesses Program

  550 East Spring Street Columbus, OH 43215

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/21/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am disputing a charge with my Apple credit card due to a purchase with a company in ********(Leather Vest Zone). I ordered a xxl men's jacket and received a women's jacket which does not fir properly at all. I tried to resolve with the company and they wanted me to pay almost $200 to return the jacket to them due to their mistake. I refused to pay shipping back as I did not order a women's jacket which is clearly shown on my confirmation order. I reached out to Apple Goldman Sachs to dispute the charge and recently provided them proof of a complaint I found online of a very similar instance 10 months ago. They are refusing to credit me back claiming I received the product from the company even though I did not receive exactly what I ordered. I have been requesting them to refund my money and the vendor to send me a return label at their expense since this was not a mistake in what I ordered but what they sent me. Apple Goldman Sachs refuses to stand by and protect the consumer. This has been going on since June of 2024

  Business Response

  Date: 04/03/2025

  Goldman Sachs Bank USA (the Bank) received the above-referenced complaint related to Apple Card via the Better Business Bureau (BBB) Complaint Portal on March 21, 2025. ******** appreciates the opportunity to address the concerns raised by ******* ****** (the Customer) related to a transaction dispute with the merchant Leather Vest Zone in the amount of $399.99.
  ******** conducted an investigation and confirmed an inadvertent processing error occurred. The Customer initially disputed the transaction on June 06, 2024, and reopened the dispute on August 27, 2024, September 5, 2024, November 27, 2024 and January 30, 2025. ******** applied a temporary credit while each dispute was investigated. Due to a processing error, the initial disputes were resolved incorrectly in the merchants favor. As a result, the temporary credits were reversed on August 27, 2024, September 4, 2024, November 26, 2024, January 30, 2025 and March 20, 2025. ******** sent the Customer an email detailing each dispute outcome.
  The dispute was reopened on March 21, 2025, and the Bank applied a temporary credit while the dispute was re-investigated. The dispute was ruled in the Customers favor as the merchants return policy failed to state product return labels are not provided and the consumers would have to pay to return purchases. As a result, the temporary credit that was applied to the Customers account was made permanent on March 27, 2025. ******** sent the Customer an email detailing the dispute outcome. ******** regrets the frustrations the Customer experienced.
  Based on the above details, the Bank kindly requests for this complaint to be closed.

• Initial Complaint

  Date:03/20/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Goldman Sachs, which issues Apple credit cards is predatory. I have unfortunately had some unforeseen major medical issues in the last 12 months, this has led meto apply for credit cards as I exhausted all of my savings. I have a credit line through ***** of $3500. My usage on that card had gone up due to recent medical issues, which in turn slightly decreased my credit score. Last week I made my payment in full to bring my account balance to zero, and then, 5 days after paying off my balance, I just received an email from them yesterday that they have decreased my credit by $3000. So as a good faith customer who just showed that he will pay his bills in full, they then turn around and punish you, keep your money and decrease your limit. This has now put me in a terrible situation because I have just lost all of that money and Im back to square one which is severely struggling financially, and keeping a roof over my head. I explained all of this to Goldman sachs over the phone and they are saying that theres nothing they can do to help me out. Punishing your customers for paying their bills is not an acceptable practice. If this is not resolved by them, then I will take the appropriate steps to push this issue further. There are laws against predatory lending.

  Business Response

  Date: 04/02/2025

  Goldman Sachs Bank USA (the Bank) received the above-referenced complaint related to Apple Card via the Better Business Bureau (BBB) Complaint Portal on March 20, 2025. ******** appreciates the opportunity to address the concerns raised by ******* ****** (the Customer) related to the Credit limit for the Apple card.
  ******** conducted a review of the account and confirmed no Bank error occurred. During the application process the Customer is provided with and must consent to the Apple Card Customer Agreement including the Credit Report Authorization which discloses that the Customer agrees that the Bank may review the Apple Card account history and credit bureau information regularly to maintain and service the account. This is a standard practice for financial institutions, as it helps to assess the Customers creditworthiness and manage any potential risks associated with the account. On March 19, 2025, the Bank reduced the Customers credit limit as part of a standard risk assessment. Consequently, and in adherence with applicable law, the Bank sent the Customer an email notifying them of the change and detailing the reasons for the new credit limit.
  ******** is unable to reverse previous credit limit decisions. ******** occasionally evaluates Apple Card accounts for credit limit increases, and the Customers account may be considered at that time. Customers may also choose to apply for a credit limit increase at any point, though the Bank recommends waiting 12 months.
  Based on the above details, the Bank kindly requests for this complaint to be closed.

• Initial Complaint

  Date:03/18/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I disputed a charge on my Apple credit card. The merchant received a dispute status won by me and a $7 chargeback with withdrawal of original funds. The merchant was a small company the billed me months after an order was placed and under a different name. They called me directly and instead of making them go through the credit card again I paid the owner directly through *****. Even after the withdrawal of funds from the merchant apple has come back saying I owe the money to them. This has been in dispute for two years for the amount of $231.54. I have supplied Apple credit card with the ***** payment, where it came out of my bank account, an email from the owner stating I paid and do not owe, the transaction information from the owner where it states on their end I won the dispute and. They were charged the $7 fee, txts and email from owner stating they have tried to explain to ***** and their business is now closed and could not accept the payment anyway. I have spoken to multiple supervisors who say the case should be closed all evidence is there and send back to the dispute department to only charge me again. They will not credit me now and want me to pay and if I do not I will be charged interest. I do not know what else to do The charge was to ************. I ordered from *** ****** which is why I did not recognize the charge months later. Owner of ************ is *** ******* and his partner is ***** *********

  Business Response

  Date: 04/01/2025

  Goldman Sachs Bank USA (the Bank) received the above-referenced complaint related to the Apple Card via the Better Business Bureau (BBB) Complaint Portal on March 19, 2025. The Bank appreciates the opportunity to address the concerns raised by ***** ****** (the Customer) related to a transaction dispute with the merchant La66 Apparel in the amount of $231.54.?
  The Bank conducted an investigation and confirmed an inadvertent processing error occurred. The Customer initially disputed the transaction on December 18, 2022, and reopened the dispute on February 8, 2023, April 23, 2023, June 28, 2023, August 28, 2023, November 5, 2023, January 29, 2024, January 31, 2024, April 10, 2024, July 1, 2024, September 25, 2024, December 1, 2024, February 18, 2025, and March 3, 2025. The Bank applied a temporary credit while the dispute was investigated. Due to a processing error, the dispute was resolved incorrectly in the merchants favor. As a result, the temporary credit was reversed on February 8, 2023, April 23, 2023, June 28, 2023, August 24, 2023, October 31, 2023, January 29, 2024, March 27, 2024, June 29, 2024, September 25, 2024, November 28, 2024, February 18, 2025, February 28, 2025, and March 7, 2025. The Bank sent the Customer an email detailing the dispute outcomes.
  The dispute was reopened on March 7, 2025, and the Bank applied a temporary credit while the dispute was re-investigated. The dispute was ruled in the Customers favor because the available evidence shows that the Customer already submitted the payment to the merchant via *****. As a result, the temporary credit that was applied to the Customers account was made permanent on March 26, 2025. The Bank sent the Customer an email detailing the dispute outcome. The Bank regrets the frustrations the Customer experienced.
  Based on the above details, the Bank kindly requests for this complaint to be closed.

• Initial Complaint

  Date:03/17/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My father passed away and I have been paying all the credit card balances and closing accounts to make sure the estate is in order for my mother who does not speak English well. I have a death certificate, a will that indicates my mother is the sole beneficiary as well as durable power of attorney's for my late father and my mother. None of these documents are acceptable for Goldman Sachs yet every other financial institution has accepted them. All I want to do is confirm that there is a balance on the Apple Card account and pay the balance so that it does not impact my mother. They insist that I need to go to the court and get a letter. I live out of state and this is not an easy request to fulfill. I am not asking GS for money or a credit increase but rather just trying to make sure any debt is paid and does not incur any fees. Why are they so difficult and unwilling to help.

  Business Response

  Date: 03/31/2025

  Goldman Sachs Bank USA (the Bank) received the above-referenced complaint related to Apple Card via the Better Business Bureau (BBB) Complaint Portal on March 17, 2025. ******** appreciates the opportunity to address the concerns raised by **** ****** (the Consumer) related to an Apple Card account closure.
  
  ******** conducted an investigation and confirmed no Bank error occurred. The Bank has no records of the Consumer sending documents to the Bank. ******** can only provide account information to the confirmed estate administrator. The Customer can send a photocopy of documents to verify the estate administrator through the mail to Goldman Sachs Bank USA, Salt Lake City Branch, ******************************************************. ******** contacted the Consumer on March 28, 2025, to address the concerns.
  
  Based on the above details, the Bank kindly requests for this complaint to be closed.

  Customer Answer

  Date: 04/12/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  Goldman Sachs has still not been willing to close my father's card with a death certificate. I have no idea why Goldman Sachs insists on legal documentation other than what every other financial institute requires. It makes me wonder why they want to keep a dead man's account open. The only resolution I see would be for Goldman Sachs to use an official death certificate to close his account.

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  **** ******
  
  
  
  
   
  

  Business Response

  Date: 05/16/2025

  Goldman Sachs Bank USA (the Bank) received the above-referenced complaint related to the Apple Card via the Better Business Bureau (BBB) Complaint Portal on May 7, 2025. The Bank appreciates the opportunity to address the concerns raised by **** ****** (the Consumer)related to an Apple Card account closure.
  
  As provided in the Banks previous response, the Bank conducted an investigation and confirmed no Bank error occurred. The Bank has no records of the Consumer sending documents to the Bank. The Bank can only provide account information to the confirmed estate administrator. The Customer can send a photocopy of documents to verify the estate administrator through the mail to Goldman Sachs Bank USA, Salt Lake City Branch, *****************************************************. The Bank contacted the Consumer on March 28, 2025,to address the concerns.
  
  Based on the above details, the Bank kindly requests for this complaint to be closed.

  Customer Answer

  Date: 05/21/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  The requirement of an executor letter is excessive, and no other financial institution has required this. My father did not have all of his legal papers completed prior to passing. The county probate court determined that we did not need to file anything so there is no court judgement. There is no reason why they cannot just take a death certificate to close the account. They were not willing to take just the death certificate so it has not been sent in. Each customer service agent just insist that I need an executor letter in order to do anything. The account is a zero balance and I just wanted it closed but it still remains open. There is no reason why Goldman should insist on keeping an account open for a deceased individual. 

  If Goldman Sachs will just accept a death certificate to close the account then I would consider the matter closed, but there is no willingness to get to a legitimate resolution. 

    

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  **** ******
  
  
  
  
   
  

• Initial Complaint

  Date:03/14/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After recently reviewing my credit report from your company, I noticed several inaccuracies that need to be addressed. The accounts in question are listed below:Company Name: *********** Account #: ****************Balance: $1,063.00 Under the Fair Credit Reporting Act (15 U.S.C. 1681g), I am formally requesting copies of all documents in your records that were used to verify the accuracy of these accounts. Please provide these documents in your response to this letter.I respectfully ask that you do not reply with a generic statement claiming the accounts have been verified. Instead, I expect to receive the actual records supporting this verification. If no such documentation exists, these disputed accounts should be removed from my credit report immediately, as required under Section 611(a)(5)(A)(i) of the FCRA.Including unverified or inaccurate information on my credit reportand continuing to share it with third partiesunfairly damages both my credit standing and my reputation. I ask that you take this matter seriously and resolve it as soon as possible.

  Business Response

  Date: 03/27/2025

  Goldman Sachs Bank USA (the Bank) received the above-referenced complaint related to Apple Card via the Better Business Bureau (BBB) Complaint Portal on March 14, 2025. The Bank appreciates the opportunity to address the concerns raised by ******* ******** (the Customer) related to validation of the debt owed for the ************************ conducted an investigation and confirmed no Bank error occurred. The Customer opened the Apple Card and consented to the Customer Agreement on August 03, 2023. As stated in the Agreement, The Bank may report information about the account to the credit reporting agencies. As stated in the Apple Card Customer Agreement, The Bank may report information about the account to the ************************** which includes but is not limited to Late Payments,Missed Payments, or other defaults on the account.
  The account was charged off on July 31, 2024, as a result of the Customer failing to make a payment to satisfy the minimum amount due by January *******. The **** confirmed the account was reported accurately to the ************************** The Bank successfully delivered Statement Available Reminders, Payment Due Reminders, Missed Payment Reminders, and Eligible for ************* Reporting reminders to the email address on file. The Bank is obligated to report accurately to ************************* and is unable to update the Customers credit reporting.
  A debt validation packet was sent to the customer on March 19, 2025, validating the Customer's debt and with full statement history showing records of transactions and payments. The Customer is responsible for the balance on the account in the amount of $1,063.27. The Bank is unable to provide the Customer with signed documents as the Customer electronically consented to the Apple Card Customer Agreement by completing the application and opening the account.
  In the complaint narrative, the Customer referenced concern related to an account with ****** **** ************ ******** ***, and ************. The Customer should contact these companies directly for further assistance.
  Based on the above details, the Bank kindly requests for this complaint to be closed.

• Initial Complaint

  Date:03/12/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint because my credit report contains unverified accounts that I do not recognize. These accounts are appearing under my name without my authorization, and I have every reason to believe they may be linked to a data breach or fraudulent activity. I take my financial security seriously, and I refuse to allow false or unverifiable information to damage my credit standing. These inaccuracies are actively harming my financial stability, and I demand immediate action to correct them.Despite my repeated attempts to obtain verification, I have not received any legitimate proof that these accounts belong to me. This blatant lack of transparency is a direct violation of my consumer rights. Under the Fair Credit Reporting Act (FCRA) 15 U.S.C. 1681g, I am demanding full documentation proving the validity of these accounts, including:Company Name: ******* USA Account Number: **************** Reported Balance: $1,142.00 I require real, verifiable proof such as original account applications, signed agreements, or transaction records confirming their legitimacy. A generic response stating that the account has been "verified" is not acceptable. If no such documentation exists, these accounts must be immediately removed under FCRA Section 611(a)(5)(A)(i), which mandates the deletion of unverifiable information from consumer credit reports.Additionally, I am filing a formal complaint with the Better Business Bureau (BBB) against them, as this company has failed to provide proper documentation proving the validity of the reported account. Their refusal to supply supporting records and their failure to conduct a legitimate verification process are clear violations of federal law. I expect an immediate investigation and a full response addressing this issue.

  Business Response

  Date: 03/26/2025

  Goldman Sachs Bank USA (the Bank) received the above-referenced complaint related to Apple Card via the Better Business Bureau (BBB) Complaint Portal on March 12, 2025. ******** appreciates the opportunity to address the concerns raised by ******* *** (the Customer)related to an Apple Card opened without authorization and credit reporting for the ************************ conducted an investigation and confirmed no Bank error occurred.According to the Banks records, the Customer opened an Apple Card and consented to the Apple Card Customer Agreement on November 7, 2021. As stated in the Apple Card Customer Agreement, the Bank may report information about the account to the ************************** which includes but is not limited to Late Payments, Missed Payments, or other defaults on the account. ******** is unable to provide the Customer with signed documents as the Customer electronically consented to the Apple Card Customer Agreement by completing the application and opening the account.
  ******** confirmed the account was reported accurately to the ************************** The account was charged off on September 30, 2023, as a result of the Customer failing to make a payment to satisfy at least the minimum amount due by March 31, 2023. As a result, the Bank reported the account past due to the ************************** ******** successfully delivered Statement Available Reminders, Payment Due Reminders, Missed Payment Reminders, and Eligible for ************* Reporting reminders to the email address on file. ******** is obligated to report accurately to ************************* and is unable to update the Customers credit reporting.
  ******** sent documents to the Customer including a copy of the Apple Card Customer Agreement and 7 months of statement history showing records of transactions and payments to validate the balance and the debt owed. The Customer is responsible for the balance on the account in the amount of $1,142.91 provided in the latest statement.
  In the Customers documents, the Customer referenced concern related to accounts with ******* *** *** ****** ***** *********** ************************* *************** ***************** ****** **** ************************ and ****. The Customer should contact these companies directly for further assistance.
  Based on the above details, the Bank kindly requests for this complaint to be closed.
  

• Initial Complaint

  Date:03/12/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a longtime user of the Apple Card by **********************, recently I started conducting business with a new lead source as my business requires to purchase leads for contact. As the lead source did not live up to their end of the agreement and provide the correct number of opportunities,I initiated a dispute with Goldman Sachs on my behalf. I was given a positive credit That is temporary while the dispute is worth going, however, the amount credited goes above my credit limit on my car. This caused an issuebecause it made it seem as though my card no longer has available credit and now I have multiple business transactions that are set on auto being declined because the card has a glitch in error. If the positive credits were not on my card, I would still have sufficient room for all of these transactions to continue to process on normal use. I have reached out to ***** support on three occasions now, first I was told it would be fixed within 24 hours of my card would be usable, followed up 24 hours later where there was an issue and they said its a glitch they had not seen before and would elevate it further and it should be resolved within ************************************************************************ my card will be not usable for 60 to 90 days. I requested they take the temporary credit off until the disputes are resolved and they are permanent, they told me they could onlycancel disputes and I could lose out on $10,000 or my card is not usable. I have requested to speak with the manager several times, every time supervisor I speak to is extremely rude, does not speak good English, and is always combative.Every time its the same generic answer that I am not allowed to have access to temporary credits because they are not permanent yet. What the supervisors fail to understand constantly is, Im not asking to have access to these temporary credits, Im asking to have access to the card I use on a daily basis Outside of those those credits.

  Business Response

  Date: 03/26/2025

  Goldman Sachs Bank USA (the Bank) received the above-referenced complaint related to Apple Card via the Better Business Bureau (BBB) Complaint Portal on March *******. ******** appreciates the opportunity to address the concerns raised by **** ******** (the Customer) related to four (4) transaction disputes with the merchant *************************** in the amount of $2,500.00 each.
  ******** conducted an investigation and confirmed an inadvertent communication error occurred. The Customer initially disputed the transactions on March ******, and temporary credits were applied to the account while the disputes are being investigated. The disputes with the merchant *************************** remain under investigation, and the Bank expects completion within 2 billing-cycles from the date of receipt and no later than 90 days from date of receipt. During the investigation, the account does not incur interest for the amount in dispute and the Customer is not responsible for repayment. As a result of the inadvertent communication error, the Customer was under the impression that the available credit was unavailable due to payment holds.
  ******** contacted the Customer on March 25, 2025, to address the concerns. ******** acknowledges and appreciates the feedback provided by the Customer. ******** regrets the frustrations the Customer experienced.
  Based on the above details, the Bank kindly requests for this complaint to be closed.

• Initial Complaint

  Date:03/11/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 13, 2025, I contacted The Goldman Sachs Group, Inc. regarding a request for a goodwill removal of a late payment reported to my credit report in March 2024. The late payment was a result of unforeseen circumstances, and I have maintained positive payment history otherwise. Goldman Sachs agreed to submit an internal dispute to review my request, but as of today, I have not received any updates or responses from them. This negative **** continues to negatively affect my credit standing. I request Goldman Sachs to follow through with the promised goodwill review and promptly remove the late payment entry from my credit report.

  Business Response

  Date: 03/26/2025

  
  Goldman Sachs Bank USA (the Bank) received the above-referenced complaint related to Apple Card via the Better Business Bureau (BBB) Complaint Portal on March 12, 2025. ******** appreciates the opportunity to address the concerns raised by **** ******** ****** (the Customer) related to credit reporting for the ************************** conducted an investigation and confirmed no Bank error occurred. According to the Banks records, the Customer opened an Apple Card and consented to the Apple Card Customer Agreement on August 13, 2019. As stated in the Apple Card Customer Agreement, the Bank may report information about the account to the ************************** which includes but is not limited to Late Payments, Missed Payments, or other defaults on the account.
  ******** confirmed the account was reported accurately to the **************************** The Customer did not make a payment to satisfy at least the minimum amount due by April 30, 2024, until June 2, 2024. As a result, the Bank reported the account past due to the ************************** The Bank successfully delivered Statement Available Reminders, Payment Due Reminders, Missed Payment Reminders, and Eligible for ************* Reporting reminders to the email address on file. ******** is obligated to report accurately to ************************* and is unable to update the Customers credit reporting.
  Based on the above details, the Bank kindly requests for this complaint to be closed.

• Initial Complaint

  Date:03/11/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally request the removal of a late payment or delinquency reported on my credit related to my Apple Card account. I placed a dispute on a transaction, which was decided in my favor. During this period, I closed my Apple Card account, and to my understanding, my balance was at zero when the account was closed.However, I was later made aware that cashback rewards were revoked, resulting in a balance owedwithout any prior communication from Goldman Sachs or Apple Card. I was not informed via phone, mail, or email regarding this outstanding balance. The only emails I received were generic account summaries, which I was unable to access due to my account being closed. The only way I could retrieve this information was by re-downloading the Apple Card, which was an unreasonable requirement for a closed account.Due to this failure in communication, I had no knowledge of any remaining balance and was unable to address it before it was reported to the credit bureaus. This is a violation of fair consumer reporting practices, and I am requesting the following:1. Immediate removal of the late payment/delinquency from my credit report, as I was never properly notified of any outstanding balance.2. Verification of account closure details to confirm that my account was at zero balance upon closure.3. A written confirmation that this issue has been resolved and that no further negative reporting will occur.Given that I was never given a fair opportunity to address this situation due to lack of proper notification, I kindly request a prompt resolution. Please provide written confirmation of the corrective action taken at your earliest convenience.

  Business Response

  Date: 03/26/2025

  Goldman Sachs Bank USA (the Bank) received the above-referenced complaint related to Apple Card via the Better Business Bureau (BBB) Complaint Portal on March 12, 2025. The Bank appreciates the opportunity to address the concerns raised by **** ******** (the Customer) related to related to credit reporting for the ********************************* conducted an investigation and confirmed no Bank error occurred. According to the Banks records, the Customer opened an Apple Card and consented to the Apple Card Customer Agreement on January 28, 2022. As stated in the Apple Card Customer Agreement, the Bank may report information about the account to the ************************** which includes but is not limited to Late Payments, Missed Payments, or other defaults on the account.
  
  According to the Banks records, a Daily Cash Adjustment in the amount of $35.16 posted to the account on December 31, 2024. As a result, the Customer had a minimum payment of $35.16 due by January 31, 2025. The Customer did not make a payment to satisfy at least the minimum amount due by January 31, 2025 until March 11, 2025. As a result, the Bank reported the account past due to the ************************** The Bank successfully delivered Statement Available Reminders and Payment Due Reminders to the email address on file. The **** confirmed the account was reported accurately to the **************************** The Bank is obligated to report accurately to *************************** and is unable to update the Customers credit reporting.
  
  Based on the above details, the Bank kindly requests for this complaint to be closed.

  Customer Answer

  Date: 04/03/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  I appreciate the banks investigation, but I strongly disagree with their conclusion.
  
  
  The issue at hand is not whether I missed a paymentit is whether I was reasonably and adequately notified of a new charge that resulted in a minimum payment being due. The only notice I received was via email with a link to my account summary, which opens only within the Apple Card interface. However, my Apple Card was closed at the time, and I was unable to access the account summary or transaction details via the app or Wallet interface, which made it impossible for me to know that a balance was due or that a Daily Cash adjustment had posted.
  
  
  Despite having both my current phone number and mailing address, Goldman Sachs did not attempt to contact me via SMS, phone call, or physical mailall of which are standard forms of communication, especially when a payment becomes overdue. Relying solely on email (with a link requiring app access that was effectively revoked) is not a reasonable form of notice for a time-sensitive financial obligation.
  
  
  Furthermore, no separate notification of a new balance or due payment was sent to me in a clear or accessible format. I was not attempting to avoid payment; I was simply unaware that one was due due to lack of sufficient communication.
  
  
  I respectfully request that the bank reconsider the reporting of this late payment to the credit bureaus. The lack of accessible communication and the limited functionality of a closed Apple Card account should be considered a valid mitigating factor, especially when the bank had multiple other ways to reach me but chose not to use them.
  
  
  I request that this late payment be removed from my credit report as a gesture of good faith, given these unusual and preventable circumstances.
  
  
  

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  **** ********
  
  
  
  
   
  

  Business Response

  Date: 05/30/2025

  Goldman Sachs Bank USA (the Bank) received the above-referenced complaint related to the Apple Card via the Better Business Bureau (BBB) Complaint Portal on May 21, 2025. ******** appreciates the opportunity to address the concerns raised by **** ******** (the Customer) related to credit reporting for the Apple Card.
  As provided in the Bank's previous response, the Bank conducted an investigation and confirmed no Bank error occurred. According to the Banks records, the Customer opened an Apple Card and consented to the Apple Card Customer Agreement on January 28, 2022. As stated in the Apple Card Customer Agreement, the Bank may report information about the account to the ************************** which includes but is not limited to Late Payments, Missed Payments, or other defaults on the account.
  A Daily Cash Adjustment in the amount of $35.16 posted to the account on December 31, 2024. As a result, the Customer had a minimum payment of $35.16 due by January 31, 2025. The Customer did not make a payment to satisfy at least the minimum amount due by January 31, 2025 until March 11, 2025. As a result, the Bank reported the account past due to the ************************** ******** successfully delivered Statement Available Reminders and Payment Due Reminders to the email address on file. ******** accepts payments made via ***, check, bill pay or ***** Cash. The Customer may refer to the Making Payments section of the Apple Card Customer Agreement for additional details. The Customer can manage the account online at ************** if unable to view in Wallet or by contacting the Bank. ******** is available 24 hours a day, 7 days a week by phone at ************** or by message from the Wallet app.
  ******** confirmed the account was reported accurately to the ************************** ******** is obligated to report accurately to ************************* and is unable to update the Customers credit reporting.
  Based on the above details, the Bank kindly requests for this complaint to be closed.

• Initial Complaint

  Date:03/11/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 1, 2025, I initiated a $160.00 payment to my Apple Card (issued by Goldman Sachs) using my Venmo-linked account (routing *********, account ending in 8169). Despite having sufficient funds, the transaction was declined on March 3, 2025, due to Apple Cards processing failure.I contacted ***** Support, who confirmed that:The payment was properly initiated on March 1, ******* Venmo account had sufficient funds at the time of the payment.The transaction was rejected by Apple Cards systemnot *********************************** Transfer Act, 12 CFR *******) states that a payment is considered made when initiated, not when the recipient elects to process it. Under UCC 4A-406, if a properly authorized payment is later declined due to recipient processing errors, liability does not fall on the sender.Since Apple Cards system caused the failure, I should not be penalized with: 1. Negative credit reporting for an issue beyond my control.Additionally, I am currently in active litigation against ********** for inaccurate credit reporting. I take any wrongful delinquency reporting seriously, and Apple Card failing to correct this error could constitute a misrepresentation of my payment history.Resolution Requested:Immediate removal of any late fees or penalties.Written confirmation that no late payment will be reported.Acknowledgment that this issue stemmed from Apple Cards processing failure.If this issue is not resolved, I will escalate my complaint to the ************************************ (****) and explore potential claims under the Fair Credit Billing Act (15 U.S.C. 1666). I expect a prompt resolution and written confirmation that this matter is corrected.

  Business Response

  Date: 03/25/2025

  Goldman Sachs Bank USA (the Bank) received the above-referenced complaint related to Apple Card via the Better Business Bureau (BBB) Complaint Portal on March *******. The Bank appreciates the opportunity to address the concerns raised by ****** ****** (the Customer) related payments made on the **************************** conducted an investigation and confirmed no Bank error occurred.According to the Banks records, the Customer opened the account on September 24, 2019. During the application process, the Customer is provided with and must consent to the Apple Card Terms and Conditions, which discloses that the Customer agrees that the Bank may report information to the ************************* regarding the account, which includes but is not limited to Late Payments, Missed Payments, or other defaults on the account.
  According to the Banks records the Customer made 2 one-time payments in the amounts of $1.00, and $152.60 on March 1, 2025. The payments were subsequently declined by the ****. The Bank does not accept payment via ***** at this time.The Bank accepts payments made via ACH, check, bill pay or Apple Cash. The Customer may refer to the Making Payments and "How to Pay" section of the Apple Card Customer Agreement for additional details.
  
  The Customer did not make a payment to satisfy at least the minimum amount due by January 31, 2025, until March 3, 2025. The Bank successfully delivered Statement Available Reminders, Payment Due Reminders, Missed Payment Reminders,and Eligible for ************* Reporting reminders to the email address on file. As a result, the Bank reported the account past due to the *************************. The Bank is obligated to report accurately to ************************* and is unable to update the Customer's credit reporting.
  Based on the above details, the Bank kindly requests for this complaint to be closed.

  Customer Answer

  Date: 03/27/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  Ultimately, I reject Goldman Sachs response, as evidenced by supporting documentation and inflexible rules that data furnishers are regulated by, Goldman Sachs statements are materially dishonest.

  I am submitting this complaint in response against Goldman Sachs Bank USA, issuer of the Apple Card, regarding their wrongful reversal of a properly initiated payment, contradictory contract interpretation, and potential violations of federal law, including the Fair Credit Reporting Act (****), Regulation E, Uniform Commercial Code (UCC) Article 4A, and violations of internal Metro 2 credit reporting guidelines adopted by furnishers under their contractual agreements with consumer reporting agencies.

  On March 1, 2025, I submitted two *** payments in the approximate amount of $152.60 and $1.00, to my Apple Card account, issued by ********************** Bank, using a Venmo-linked checking account with routing number ********* and account ending in 8169. This payment originated from The ************, N.A., a federally insured ************** institution (FDIC Cert # *****). The account had sufficient funds at the time of the transfer to the Apple Card. Despite this, the payment was arbitrarily reversed by Goldman Sachs on March 3, 2025, two days after the initiation on March 1, 2025, without any error or fault on my part.

  Goldman Sachs has previously responded to a related complaint by stating:  

  The Bank does not accept payment via Venmo at this time... The payments were subsequently declined by the Bank.

  Goldman Sachs response is not only factually unsupported by the Terms & Conditions, but legally and contractually indefensible.
  First, Venmo-linked accounts use *** rail transfers and are routed through a legitimate ********** The ************, N.A. Goldman Sachs own Apple Card Customer Agreement specifically on pages 1213, expressly states that a consumer may make electronic payments from a bank account with a financial institution located in the **** The ************, N.A. clearly meets this definition.

  There is no clause or section in Goldman Sachs agreement that excludes The ************, N.A., or Venmo from eligibility. This constitutes a breach of the reasonable expectations of a consumer operating in accordance with plain contractual language Goldman Sachs cannot unilaterally decide, without express contractual language, that a class of otherwise valid *** payments is prohibited. *** network rules (governed by *****) require immediate rejection of non-conforming entries. If the transaction was queued and reversed after the fact, it implies Goldman Sachs processed the transaction through initial filters, then used a backend rule to cancel it. Not a front-end eligibility block.

  Second, if Goldman Sachs truly does not accept Venmo-linked *** payments, then the payment should have been automatically rejected at the point of initiation. Instead, the transaction was initiated and held for two days before being reversed on March 3, 2025. This delay demonstrates that the payment was initially accepted through their own systems, processed in the normal *** pipeline, and later reversed arbitrarily by internal processes, not due to any invalidity of the funding source. This undermines Goldman Sachs own claim that,

  [Goldman Sachs] conducted an investigation and confirmed no Bank error occurred.

  Goldman Sachs' handling of this payment directly conflicts with 12 C.F.R. ******* of Regulation E, which governs electronic fund transfers. Under this regulation, an electronic payment is considered rendered at the moment of initiation, not when the recipient bank decides to complete or reverse the transaction. Moreso, 12 C.F.R. *******(a)(1)(ii), plainly states, [Goldman Sachs must provide] oral or written notice, within two business days after the date on which the transfer was scheduled to occur, that the transfer did not occur. Goldman Sachs did no such notice. Regardless, I made a replacement payment the same day, and any attempt to report a missed payment in light of this violates both Regulation E and the Fair Credit Reporting Act. The consumers legal duty ends once they authorize a properly funded payment. Any failure in processing after that point is the recipient banks responsibility. Not the senders. The reversal on March 3, 2025, was not prompted by insufficient funds or fraud but solely by Goldman Sachs' internal reversal of a validly transmitted *** transaction, per the Terms & Conditions. By initiating and accepting the *** transfer request, Goldman Sachs triggered its Regulation E duties. Its later reversal, without consumer fault or insufficient funds, constitutes an unlawful denial of an electronic funds transfer under federal law. This constitutes an unfair practice under the ****-***** Act (12 ****C. 5531), as it misleads consumers about payment acceptance while causing financial and reputational harm.

  Additionally, under U.C.C. 4A-406, once a payment order is authorized and properly transmitted, any delay, rejection, or failure to process the order appropriately is the legal responsibility of the receiving bank. *** 4A-406 shifts liability to the recipient bank when a properly authorized and transmitted payment is rejected or mishandled. Goldman Sachs accepted the payment authorization, which transferred responsibility. Their reversal, after acceptance, is not a neutral technical error it is a legally attributable act that carries fault. In this case, Goldman Sachs. Payment was accepted and then reversed. The law does not allow a receiving bank to retroactively blame the sender for its own internal policy enforcement failures. Selective enforcement of unstated *** exclusions violates both the contract's plain meaning and the implied covenant of good faith and fair dealing under common law and U.C.C. principles. Compounding this is Goldman Sachs statement that:  

  The Customer did not make a payment to satisfy at least the minimum amount due by January 31, 2025, until March 3, 2025. As a result, the Bank reported the account past due.

  This is materially false and misleading. Every furnisher has the ability and obligation to update inaccurate data through Metro-2. Goldman Sachs own Metro-2 reporting obligations under the **** require the accurate reflection of consumer intent and payment behavior, including proper coding of payments and disputes received but improperly classified (e.g., XB or CP compliance codes). Refusal to correct potential misreporting, in the face of a disputed and reversed payment they initiated, is a willful violation under **** 1681n. The **** allows for a remedy for a willful violation. A willful act or violation includes, not only knowing violations of [the statute], but reckless ones as well. Safeco Ins. *** of Am. *. ****, 551 **** 47, 57 (2007). A reckless action includes conduct whereby the company ran a risk of violating the law substantially greater than the risk associated with a reading that was merely careless.

  This reporting, if furnished, would be textbook inaccurate under the **** 1681s-2 and data furnisher agreement with the consumer reporting agencies. The **** subsection 1681s-2(a)(1)(A) clearly states, A person [Goldman Sachs] shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate. The **** prohibits reporting a late payment unless the account is at least ******* delinquent. My payment was initiated on March 1, 2025, just 29 days after the January 31, 2025, due date. The reversal was caused by Goldman Sachs actions, not mine. Furnishing derogatory credit information under these conditions would be misleading and unlawful. Even if the reversal caused a delay past March 1, 2025, it cannot be attributed to the consumer when the consumer followed all procedural and contractual rules to submit the payment. 

  Further, Goldman Sachs cannot in good faith, claim:
  The Bank is obligated to report accurately to the credit reporting agencies and is unable to update the Customer's credit reporting.   

  This is a blatant misstatement if not outright lie, as evidenced by **** and e-Oscar protocols attached for Goldman Sachs convenience. As a data furnisher Goldman Sachs has inflexible obligations under the **** and data furnisher agreements with the consumer reporting agencies to adhere to **** and **** guidelines. All furnishers have the ability, and the dutyto update, correct, or delete inaccurate, incomplete, unverifiable information. Claiming they are unable to update reporting is a blatant refusal to adhere to the statutory obligations. If Goldman Sachs maintains that it is unable to update credit reporting in light of internal processing errors, then this represents a systemic **** compliance failure that likely affects other consumers warranting CFPB review and further enforcement. 

  If Goldman Sachs reported this payment as late, despite knowing the reversal was internally caused, they have furnished misleading data in violation of federal law, and their refusal to correct it would qualify as willful noncompliance under **** 1681n, exposing them to statutory damages and legal consequences. The Sixth Circuit has unequivocally held that a report is inaccurate when it is patently incorrect or when it is misleading in such a way and to such an extent that it can be expected to have an adverse effect. (*******-****** v. Checkr, Inc., 954 F.3d 938, 942 (6th Cir. 2020) (citing ****** *. Capital Associated Indus., ***** 257 F.3d 409, 415 (4th Cir. 2001))).

  In conclusion, Goldman Sachs: 
  Accepted an *** payment from a ************** institution and reversed it without valid justification;
  Failed to disclose any contractual provision barring such payments;
  Violated Regulation E and UCC Article 4A by reversing a properly initiated electronic fund transfer;
  Willfully violated the **** and Metro 2 guidelines by inaccurately reporting a late payment caused solely by their own system; and
  Misrepresented their ability to update credit reporting, contrary to federal law.
  Pursuant to 15 ****C. 1681s-2(b), I am formally requesting a detailed description of the procedures employed by Goldman Sachs ******** during its investigation of my dispute, including the scope of the investigation, what records were reviewed, and how the determination to uphold the tradeline was reached. Please also confirm whether any documents, correspondence, or communications were received from the consumer reporting agency, and whether any third-party records (such as bank payment history or transaction logs) were reviewed. 

  If blatant noncompliance continues, I will seek judicial relief as stipulated in the Terms & Conditions. 

  Sincerely,
  
  ****** ******
  
  
  
  
   
  

  Business Response

  Date: 04/04/2025

  Goldman Sachs Bank USA (the Bank) received the above-referenced complaint related to Apple Card via the Better Business Bureau (BBB) Complaint Portal on March 27, 2025. The Bank appreciates the opportunity to address the concerns raised by ****** ****** (the Customer) related to payments made on the ************************** conducted an investigation and confirmed no Bank error occurred. According to the Banks records, the Customer opened an Apple Card and consented to the Apple Card Customer Agreement on September 24, 2019. As stated in the Apple Card Customer Agreement, the Bank may report information about the account to the ************************** which includes but is not limited to Late Payments, Missed Payments, or other defaults on the account.
  The Customer made two (2) payments in the amounts of $1.00, and $152.60 on March 1, 2025. Upon further review, the Bank confirmed, the payments were unsuccessful and reversed on March 3, 2025, due to R08 indicating payment stopped by the ******************* institution. The Customer should contact their financial institution for further assistance. The Bank does not accept payments via ***** at this time. The Bank accepts payments made via ***, check, bill pay or ***** Cash. For additional details regarding accepted forms of payment, please refer to the Apple Card Customer Agreement.
  ******** confirmed the account was reported accurately to the **************************** The account was reported current with no negative remarks as of the latest furnishing. The Bank furnishes to ************************* on a monthly basis around the third week of the month for the previous month. The Bank is obligated to report accurately to ************************* and is unable to update the reporting.
  Based on the above details, the Bank kindly requests for this complaint to be closed.