Reviews

This profile includes reviews for Voya Financial Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Voya Financial Inc. has 9 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Voya Financial Inc.

  230 Park Ave New York, NY 10169-0005

• 

  Voya Financial Inc.

  PO Box 1515 New York, NY 10116

• 

  Voya Financial Inc.

  100 Centerville Rd # 3 Warwick, RI 02886

• 

  Voya Financial Inc.

  PO Box 5166 Boston, MA 02206-5166

• 

  VOYA Financial

  967 Elm St Manchester, NH 03101-1830

Review Details

• Review fromSandra @

  Date: 07/28/2025

  1 star
  Worst financial company ever . Two deaths in family and travel out of country and fell behind on bills and burial expenses and these somabffhjrthes denied withdrawal *****x with proof of hard ship , government needs to step in and close this finished company up or they sell it . Its my damm money not theres . I need hardship withdraw . I give it zero stars . Stay away from this company wish my employer will switch providers **** .

• Review fromBenjamin F

  Date: 07/25/2025

  1 star
  Title: Frustrating 401(k) Distribution Experience After Voyas Takeover of OneAmerica Review:My experience trying to access my 401(k) after **** acquired OneAmerica has been an absolute nightmare. The transition has clearly not been handled ******** does not seem to have the resources or systems in place to properly manage former ********** accounts. Every time I call, Im told itll be just a few more days, or that theres one more step or another process required. Its a never-ending runaround.Whats most frustrating is the lack of urgency or accountability. This isnt a small clerical issueits my retirement savings. Financial institutions like Voya hold enormous power over our money, yet theyre rarely held responsible when they fumble the basics of customer service and access.If youre considering a provider for your retirement account, ** strongly recommend looking elsewhere. The stress, delays, and lack of clear communication are unacceptable.

• Review fromChristina D

  Date: 07/21/2025

  1 star
  **** is absolutely intentionally providing poor customer service in order to prevent customers from transferring out/withdrawing their funds. It has been over a year and i still cant get them to transfer my funds out. Ive spoken to FOUR people and despite it being on a recorded line, they continue to lie to me and say they are doing one thing but write something different in their notes. So when i call back because my funds still have not been released they gaslight me and say they are missing documents. It is better to burn your money in the backyard than have any of it tied up with Voya!

• Review fromAl M

  Date: 07/14/2025

  1 star
  How are these scam artists still allowed to be in business? They're total and complete trash. Insanely incompetent. I was unfortunate enough to have to deal with these clowns when my company decide to use them for our retirement plans. Anything that you need that should be completely simple ends up being an astronomical task and burden on you. This is one the most unprofessional, I don't even want to call them a company, let's just say outfit I've ever come across. How have they not been shut down by the Govt?! *** their corporate office is in ******************** and ********. Here are a couple of numbers if you just want to call and complain.Their CEO is ******* ******** and ***** **** is their Executive VP.Has anyone tried filing a complaint with the ****?

• Review fromSelena M

  Date: 07/02/2025

  1 star
  I used the retirement plan 401k with my employer and this company is horrible at giving you clear and informed answers. I have called them multiple times to get into my account. I tried logging onto my account on their website and it said the my information was not found. That would include my PIN, name, DOB, SSN/TAX ID they want you to use. I called customer service and tell them Im unable to access my account. They dont ask for the PIN and it didnt ask when I called. They say my account is restricted in their system. I looked through my email and seen that my email with the account was changed to someone else without my knowledge. I am beyond upset. This company is fishy, the never give you a resolved outcome but say theyll call back within 7-15 business days. I never receive calls back. I can prove that from my call list. My employer says they are still able to access my account but how am I not able to access my own account? Im trying to access my account to rollover my funds to my new employers account but I cant even do that because they say the information is all wrong. I am unable to get into my account online and through customer service through the phone. Im fed up with getting no resolution, and thought about filing a complaint for theft because this isnt right, I have worked and put into my retirement plan and it should be easy to access my account with my information because I have changed nothing, no demographics since opening my account with **** through my employer in 2019. This company is awful.

• Review fromBobbie Z

  Date: 06/29/2025

  1 star
  Waited over a week for my ***** dollars. Took out a loan. I will not pay on the loan until I receive my money. Called the company. They just put you on hold. They also disconnect you.

• Review fromHeather M

  Date: 06/27/2025

  1 star
  Utter and complete incompetence. **************** is ineffectual, security policy is antiquated and absurd. NEVER us this service. Perhaps they believe that bullying and stonewalling will result in people never withdrawing their money? Completely unethical and illegal. Additional complaints will be filed.

• Review fromPaula P

  Date: 06/24/2025

  1 star
  I would leave a negative number of stars if I could. If you pass away you have lost what money your beneficiary was tk receive. Viya finds some reason not to pay. Reading the other reviews we apparently are not the only people to experience this. I will be seeking an attorney and requesting more than was invested for time and suffering. Flush your investment dollars down a sewer in ****** before giving it to these crooks. You stand a better chance of getting it back.

• Review fromDebra P

  Date: 06/20/2025

  1 star
  Dont invest your time and or money with this business. You will be better off navigating through your accounts without their help, for the amount of little help you receive. They are not affiliated with BBB, which speaks volumes. No integrity or accountability. Which means no trust. Invest where businesses appreciate and value your business.

• Review fromFELICIA T

  Date: 06/11/2025

  1 star
  Only give you the run around. Never get a answer. I been dealing with them since 5/22/25 and haven't gotten anywhere. It's always you got to wait 5-7 before you get a answer.