Reviews

Review Details

• Review fromAnamaria S

  Date: 10/30/2024

  1 star
  I must add yet another bad review with little hope of a resolution from Squarespace. Ive recently started having issues with their templates glitching out randomly from one browser and device to another, having to spend many hours troubleshooting or eventually compromising my design to avoid the problem. At first I thought I was just not experienced enough but after trying out many different templates including the newest update I realized its caused by poor software on their end. Even the help page is glitchy and goes into an endless refresh cycle when you most need to search for a solution. If you have hours to spend searching through help topics you can eventually find a helpful how-to but they are buried and nonintuitive. The biggest fail is in their billing and domains area which often makes the experience of starting a new website sheer h*** I just signed up a client with Squarespace and Im deeply regretting it. For a company that offers ZERO live support youd think their self-service would be stellar. But you cant correct anything on your own, the steps are poorly explained or not at all, and the chat support is perpetually down. The only option is to send an email and waitIm now on day 5 of waiting and running up against my website getting deleted. Not surprisingly, you cant move or export your site elsewhere so youre trapped with a company that takes your money and runs. Dont be fooled by their new launch promising improvements and new features, or their positive incentivized reviews by the likes of ******. This is a company that doesnt care about its customer base OR is so poorly run that it cant deliver its services properly.

• Review fromWilliam S

  Date: 10/16/2024

  1 star
  The current business status of squarespace should be illegal. We have clients who's businesses are almost literally shut down because they cannot access their domains & billing (recently migrated to squarespace after their purchase of ****** Domains.)Squarespace has NO customer support... at all. Around the time of the ****** purchase, instead of actually hiring extra customer support and technical support (since you are about to be involved in a massive very technical process) they removed all forms of support except an email ticket - which either takes days or never gets responded to at all. After we experienced this a very quick search on both their ******** page and reddit shows that hundreds of people (just the ones posting) are going through this. Business cannot interact with their customers, process orders... nothing.Having no customer support or real technical support under the conditions of their migration seems like legal negligence as there are many real people experiencing real quantifying suffering over this.

• Review fromEmmanuel E

  Date: 10/14/2024

  2 stars
  It's not all bad. Their service at least exists. But they do just a bit less than the absolute minimum for their ******** main issue is as follows: the company that managed my domain name sold all of its registrations to Squarespace. My previous registrar allowed the use of Dynamic DNS updates (DDNS). Squarespace does not. Since not having **** was a dealbreaker for me, I had to move my domain outside of Squarespace.The transfer can take up to five days, but between big companies it usually takes less than an hour. It's been just over five days. The domain is marked as "pending transfer" on ***** and on my new registrar's site. Squarespace says that the transfer can take up to fifteen days. I have not found any other company that claims that its transfers can take that ******* appears that Squarespace is trying to make transfers from its own registration system to another as slow as possible, maybe in an attempt to keep customers by making the transfer process as irritating as they can. I have no way of proving this, of course, but given what I've managed to find about the respective delays of Squarespace and every other similar company, I think it would be very strange if anything more fair-minded were the **************'s seem short-sighted and naive to use frustration and inconvenience as a tactic to keep customers.Furthermore, my domain is about to expire. If the transfer took five days, that would not be a problem. Neither would ten days. But if it's a full fifteen days, particularly if it's fifteen weekdays, that will be a real problem. My only recourse would be to cancel the transfer, renew it on Squarespace, and try the transfer again. This would allow them to keep their cut of the renewal fee.If this is what they are betting on, I'd say that it may be outright fraudulent and a form of abuse of the power their services grants them.If others agree with this assessment, it may be worth looking into.

• Review fromSimone G

  Date: 10/07/2024

  1 star
  The company is maliciously trying to charge me for a subscription I know I cancelled. This is typical of a "clever" tech company that has gotten too big for its britches. Buyer BEWARE. Even with proof of cancellation they will try every excuse under the sun to keep your money. For such a "successful" company you would think they wouldn't be so egregiously eager to keep $200 they are not owed. Take your business over to *** or any other website hosting company. The ** is better elsewhere anyway.

• Review fromDavid A

  Date: 09/26/2024

  1 star
  Terrible service. They don't answer the chats due to high chat volume (I wonder why?) and they have no idea what's going on. My site has been down for 4 days without email. They say it could take "up to 72 hours" for DNS to propagate. It took 2 days and now that it has propagated, email still doesn't work. They are no help and any decent domain company propagates in an hour or less. What a joke. Go to ********** or *********, these guys are clueless and are of zero help.

• Review fromAaron A

  Date: 08/29/2024

  1 star
  Any good reviews of Squarespace are probably 10 years old. They say "Award winning service" -- I am sure they gave the reward to themselves. Service is "24/7" - because you can send an email 24/7. It does not mean anyone is going to respond to you. The chat features are only for website design. If you have a billing, account, security, privacy or any other issue, you have to send an email and wait. There is absolutely no phone support, of course. I have chatted 2 times in the last 2 days. It ALWAYS says "We have a large volume of requests.." but that is because they understaff support to save money. It took over an hour waiting for the chat to start each time. And that is for the times it didn't just timeout and say "Please email us"Unfortunately once you build with Squarespace you cannot really move your content to another site without a complete rebuild. So they have you where they want you.

• Review fromLouise F

  Date: 08/22/2024

  1 star
  Absolutely the worst company I have ever dealt with. ****** transferred all their domain hosting or a large portion to Squarespace with out your consent. Our ****** Workspace billing was also transferred. Squarespace cannot be reached by phone.I transferred the ****** Workspace back to ****** using Squarespace instructions but they continue to bill us as well as being billed by ******. Squarespace should have cancelled the subscription their end but they did not. I have followed their instructions to the letter to cancel the subscription when I sign into Squarespace. All I get is a page that is white with a little black square in it that goes round and round and does not do anything else. Refreshing does nothing. Changing the browser does nothing. I tried chat with Squarespace and the same phemonena as above happened. I could see the agent responding behind the white square but could not access the chat . If I refreshed the chat cuts off and you are back at the beginning. I spent hours trying to get this all to work. So I had no choice but to email them and I never got a reply for over a week and they told me to refresh the page. I have asked several times on the email for them to cancel the subscription and there is no response to this.It makes one wonder if there is a scam happening deeper beyond the website incompetence going on.Eventually I reported fraud to my credit card. We are also furious with ****** for transferring our ****** Workspace and domain hosting to this hugely incompetent Squarespace with out our permission. I have spent hours and days on this trying to sort it out. Unbelievable . Huge mess up. By the looks of the reviews , others are experiencing what we are experiencing. Somebody take notice of this.

• Review fromMatthew S

  Date: 08/19/2024

  1 star
  How does this company have an A+ rating with the BBB? Their customer service is nonexistent. Does the ******************** sell ratings?

• Review fromCindi K

  Date: 08/16/2024

  1 star
  Poor customer service, they never respond to you, they take your money and they dont not help you! Do not give them money. They took over $250 for me and got absolutely nothing for it

• Review fromsweet cicely d

  Date: 08/12/2024

  1 star
  I would give zero stars if I could. After diligently building my site, Squarespace suggests you get a custom email through ****** Workspace. This process is non functioning, there is no support. I have worked at it for one month, still with no success. My main complaint is there is no available chat and an email complaint might be responded to in 5 or more days. Mind you, you will be charged for this whole entire time. Currently, I have still had no support as to how I can move forward, there is no solution,, and today, my site simply won't work. Its a business plan made to take your money, and provide zero help. I feel 100% SCAMMED.