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Business Profile

Internet Services

Seated Technologies

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Internet Services.

Complaints

Customer Complaints Summary

  • 18 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/12/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The Seated App removed $63 in rewards without warning me. They claim to have sent an email 30 days before doing so but they never did. This is essentially stealing from me.

  • Initial Complaint

    Date:03/28/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I used Seated for a reservation at City Winery on 3/21, and was promised 14% rewards for booking through this app. We had a $500 bill, and submitted the receipt immediately after dining there. I was then told by a Seated representative, ******, that a digital receipt from the restaurant was also required (this policy was not stated anywhere). I called the restaurant multiple times but never got anyone to answer. I asked Seated to contact the restaurant (seeing as they partner with them), but they refused. Suddenly in the middle of the chat with the agent, I was kicked out of my account and unable to log back in. This is fraudulent and unacceptable that they are in business given their actions.

  • Initial Complaint

    Date:03/02/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Close account and refuse to give reason.

  • Initial Complaint

    Date:10/05/2022

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Seated promised 23% cashback if I book a reservation and have dinner at **** ****** ***. I did book through Seated and had dinner on 09/04, which cost me over $1000, and Seated would give me $230 for that. I wouldn't have chosen this place for dinner if it weren't for the cashback. There are so many places we can go in Korean town but we chose this BBQ place because of Seated's service. However, Seated closed my account without contacting me and it doesn't make any sense. I contacted Seated customer service and they asked me to upload my bank statement of the transaction. I did everything they asked but they ghosted me along with a $230 cashback.

    Customer Answer

    Date: 10/30/2022

    Better Business Bureau:

    At this time, I have not been contacted by Seated Technologies regarding complaint ID ********.

    Sincerely,

    *******************

Seated Technologies is NOT a BBB Accredited Business.

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