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Business Profile

Internet Services

Seated Technologies

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Internet Services.

Complaints

Customer Complaints Summary

  • 18 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/14/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Better Business Bureau:

    At this time, I have not been contacted by Seated Technologies regarding complaint ID ********.

    Sincerely,

    ***** ********

  • Initial Complaint

    Date:12/04/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I've been using Seated as a rewards program for going to restaurants for several years now. As of this writing, I amassed $1,014 in rewards on the system, as well as $200 in Delta gift cards. I recently made an in-app complaint about a receipt I uploaded not being accepted. Later that day, I was locked out of my account and told to contact support. After 4 days of no responses, I get a response stating: "Thank you for reaching out. Your Account was removed from the Seated Community due to the changing of receipt information on recent receipts uploaded to ****************************, and ****************** Cottage, resulting in the forfeiture of any remaining Seated funds in the Account. Please know that this decision wasnt taken lightly, and this decision is final." I venehmetly deny changing any of the receipts, and this has been the only response I have gotten from the company in regards to the complaint I compiled. Thus, I have lost out on all the rewards I have amassed, despite being loyal to this app, recommending it, and using it widely. I am hoping I can at the very least get my rewards back.

  • Initial Complaint

    Date:04/17/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    After being abroad, I logged into my account to find that today of all days, my balance went from $155 in rewards to $0 as a reward adjustment. I visited the app on April2 because I was pushed a $10 promo code and would have expected to be alerted of this in app that I needed to make a reservation or cash out in order to not lose my reward balance. I have text messages and emails turned on, so I wouldn't have missed it and would have taken action had I known there was a defined type of "activity"/90 day policy regarding rewards.I understand that there is a policy on the app that is clear _once this happens_ but as a UX designer, this is ethically unacceptable and a model for dark UX. I shouldhave receivedan email communication, a text message, at least two weeks notice with a toast or an alert in-app, and a statement of this being the policy upon signing up. I'm seeking $155 in a billing adjustment as that was what I was promised and the whole point of engaging with the app.As stated in other complaints, all attempts to communicate with the business are futile and this is exactly what BBB should be here for.

  • Initial Complaint

    Date:03/21/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This app fraudulently incentivized me to use their platform to make restaurants reservations with the promise of a portion of my bill being returned to me as a credit in their store. After earning $45 in credits they shut my account down with no warning. Even more concerning is the night before shutting my account down they asked my for a credit card statement proving I had dined at a particular restaurant. I provided this, and immediately after my account was removed. Was this a scam to get my personal information?

  • Initial Complaint

    Date:03/20/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been using the app for 3 years and they have been awarding my account with cash as that is their entire platform. After a short period of inactivity, they took all of my earned money. $230. I'm asking that they return the money as rewards to my account or cash equivalent.

  • Initial Complaint

    Date:01/08/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

    Better Business Bureau:

    At this time, I have not been contacted by Seated Technologies regarding complaint ID ********.


    Sincerely,

    ***********************


    d had no idea what "inactive" meant on the Seated App, so it's a common problem that they are simply ignoring. On top of that, I tried to redeem my rewards for Delta gift cards multiple times in the past and received an error each time, so I couldn't even use the rewards when I wanted to. When I asked a **************** agent about that she said that Delta wasn't part of their Rewards program any more, even though they are still clearly listed there.

  • Initial Complaint

    Date:12/26/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Better Business Bureau:

    At this time, I have not been contacted by Seated Technologies regarding complaint ID ********. They have stolen hundreds of dollars of credits for me, my friends and family members. They did not inform us the credits were being stolen and are refusing to make it right. 

    Sincerely,

    *********************************

Seated Technologies is NOT a BBB Accredited Business.

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