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Customer Review Ratings
Average of 62 Customer Reviews
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Review fromJ.M L
Date: 08/30/2025
1 starTHEIR 2FA SECURITY SYSTEM FAILED!!! ALL of my stocks were sold from my account, even though I was NEVER sent a code! The money was then transferred out of my brokerage account WITHOUT MY AUTHORIZATION! I lost EVERYTHING! They are claiming no responsibility and will not compensate me for my losses. CLOSE YOUR ACCOUNT AND DO NOT USE THIS COMPANY! Your funds are NOT secure!
Public.com
Date: 09/03/2025
Hi **, Thank you for your review and for letting us know. The safety and security of your information is our top priority, and take these matters very seriously. A restriction was placed on your account to prevent any further trades, deposits, or withdrawals. Our internal investigation concluded there was no breach or compromise of our systems. We always recommend protecting your account with a strong, unique password that is not used on other apps or websites. In addition, we would never ask for a 2FA code and advise all members of giving away any 2FA codes. If you have any questions, please reach out to us in the app or by email at *********************************Review fromRichard G
Date: 08/08/2025
1 starI have requested a withdrawal and asked me for more personal information. I sent the info 2 days ago, but the have NOT gotten back to me! What's up?Public.com
Date: 08/14/2025
Hi ****, Thank you for your review and feedback. There are certain situations that require us to verify a members identity and bank ownership prior to a withdrawal. we do this by requesting an ID and PDF copy of a recent bank statement. We do this to ensure the safety and security of your account. Our team reviewed your documents and you will be able to withdraw your funds going forward. If you ever have any questions, please let us know in the app or by email at ********************************************************.Review fromMichael M
Date: 08/08/2025
5 starsI've been using the Public app for about a month now. The features are similar to E-Trade or Robinhood. I like the simplicity of the *** later for Public. Robinhood doesn't have an official ***, and my experience with E-Trade wasn't good. The support team is exceptionally good at Public, I worked with ******* from the Public Customer Support team, and he gave me daily updates on the progress of my issue and resolved my issue very quickly.Public.com
Date: 08/14/2025
Hi *******, Thank you so much for your review and for sharing your experience! We're glad you're enjoying the app and API feature! If you ever have any questions, our team is always happy to help in the app or by email at *********************************Review fromSheera H
Date: 08/07/2025
1 starAfter four years as a user, I can confidently say: ********************** is a liability. Avoid it at all costs!!!!Ive been a Public.com user since 2021. I never deposited more than $40. The only activity on my account was the occasional $0.02 dividend which they often clawed back with random fees. I never expected much. But I did expect basic security and a functioning support team.On August 6, 2025, I discovered $20,000 had been withdrawn from my personal ***** Fargo account and dumped into my Public.com account without my authorization. This wiped out my bank balance and left me thousands of dollars in the negative.I immediately contacted Public.com support. A *** named *** said they would escalate the issue to a colleague. That was the last I heard from anyone. No response. No follow-up. No urgency. No action. Its now been more than a day.Let me be clear: this wasnt a $20 overcharge or a technical bug. This was a massive, unauthorized financial transaction involving tens of thousands of dollars and Public.com has done absolutely nothing to explain, investigate, or fix it.Ive had to file a fraud ***ort with my bank and begin the process of recovering the funds on my own. I also requested my Public.com account be closed immediately. But the damage is done.This is not a company you can trust with your money, your bank account, or your peace of mind.Public.com
Date: 08/08/2025
Hi Sheera, Thank you for your review and for letting us know. We apologize for the issue with unauthorized deposits into your account. The safety and security of your information is our highest priority. We responded to your concern on August 7th, and put a freeze on your account due to the suspicious activity. We also stopped the payment and the funds should be returned to your bank. We recommend updating your password to a unique password you don't use on other apps or websites. If you believe funds have been stolen or are missing from your account, we also recommend filing a police report and filing a report regarding this incident with the ******************************* at ***********. If you have any further questions or concerns, please let us know via email at *********************************Review fromMithra C
Date: 08/05/2025
5 starsGreat app and company. Their mission is to provide financial literacy to all individuals and empower them with multiple avenues of investments that were not easily available to the public. Their title is apt for the work they are doing.Public.com
Date: 08/07/2025
Thank you so much for your review and all your support, Mithra! We're glad you're enjoying Public! We strive to provide resources to help our members make the best investing decisions for themselves regardless of their investing experience! Please let us know if you ever have any questions in the app or by email at *********************************Review fromRonaldo C
Date: 08/01/2025
5 starsGreat app and great service making my dreams come truePublic.com
Date: 08/04/2025
Hi Ronaldo, Thank you so much for your kind review and support! We're so happy you're enjoying the app and thrilled to have you in our community of investors! Please let us know if you ever have any questions in the app or by email at ********************************************************!
Review fromMichael K
Date: 08/01/2025
5 starsPublic is better than a lot of the others out there. Every time I had a concer they helped and answered all my questions quickly. Never had any issues buying or selling or depositing or withdrawing.Public.com
Date: 08/04/2025
Thank you so much for your review and support, *******! We're glad you're enjoying the app and are happy we've been able to ease your concerns! As always, if you ever have anyq uestions, please let us know in the app's *********** or by email at ********************************************************!Review fromWilbert p
Date: 07/24/2025
1 starThis business does not want to return my funds, have spoken to support. They are asking what is that I am going to do with my money. I responded what I do with my money is none of your business. On numerous occasions I have reached and sent out the documents they have requested, bank statements, copy of a government ID and all they do is ignore me.This is my conversation with **** ******* *************** I have been ignored, without any info in reference to my withdrawal second, I have already submitted fraud investigations against public. This is not normal, and you have been doing this to other consumers you accept their cash and then don't want them to withdraw their cash asking for bank statements and ID. When i opened this account all my information was already verified. Bank accounts and Identity. The information I have submitted is enough for you to release my funds.I have submitted all the documents they have requested up to this date my funds are withheld for no reason.Please put your funds somewhere else do not go to Public.com and invest your money here. They will not return your money, and you will regret it, as a consumer you shouldn't be given a hard time to withdraw your funds knowing that they are available in your account.Public.com
Date: 08/07/2025
Hi *******, Thank you for your review and feedback. There are certain situations that require us to verify a members bank ownership prior to a withdrawal. We do this by requesting a picture of your ID and a recent bank statement showing ownership. This is done to ensure the security of your account. It looks like you were able to withdraw your funds. Please let us know if you ever have any questions in the app or by email at ********************************************************.Review fromChristian C
Date: 07/22/2025
5 starsIve been using Public as my primary brokerage platform after transferring my account from Fidelity, and the experience has exceeded my expectations in every way. The platform is exceptionally easy to use, with a clean interface and intuitive functionality that makes investing straightforward and accessible.What truly sets Public apart is its responsive and helpful customer support. Ive reached out through both the in-app messaging and email, and in every instance, their team has been quick, professional, and genuinely helpful. One standout moment was when I inquired about an ETF that wasnt available on the platform. Within a day, they added itmaking it available for purchase almost immediately. That level of responsiveness and client-first service is rare and speaks volumes about how they prioritize the investor experience.Compared to Fidelity, Public feels more modern, more agile, and far more attentive to user feedback. Highly recommended for anyone looking for a brokerage that combines ease of use with top-tier customer support.Public.com
Date: 07/23/2025
Hi *********, Thank you so much for your kind and thoughtful review! We're thrilled to have you in our community and even happier to hear you're finding the ** of the app easy and intuitive to use! We always strive to provide as many resources as possible to assist our members and are glad our team has been helpful as you get started with Public. As always, please let us know in the app or by email at ********************************* if you ever have any questions.Review fromJason J
Date: 07/17/2025
5 starsThis place is great. I left ********* because they has terrible service and franklt only cared about your money if they didn't have to actually deal with you as an individual. Public takes the time to help/answer questions and walk through whatever questions/issues you have. The platform is FREAKING AWESOME and I have used Etrade, ******* ******, Robinhood, and Webull. This is the best one.Public.com
Date: 07/21/2025
Thank you so much for your kind review and all your support, *****! We're grateful to have you in our community and are so happy we've been able to assist you on your investing journey! We're always happy to help, please give us a shout if you ever have any questions!
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