Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/20/2022

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  During the "Raging Bull" season of Asphalt 9 Legends, Gameloft sold a legend pass (**) that scammed players of their money. Players have always been able to complete the required missions to obtain the advertised benefits of the ** in all prior **s. However, in the Raging Bull season, GL did something shady and refused to issue a refund.GL significantly changed the requirements for the missions and did not inform players. This ** required spending an exorbitant amount of money that far exceeded the cost of the **, which was (***** with tax), to buy tokens to purchase car packs for blueprints to unlock and/or star up cars to meet the requirements. Or, the player would have to spend more than 20k tokens he/she spent months saving to buy packs. Most players do not have that many tokens. To put this in perspective, 4.4k tokens discounted at 85% off cost $49.99. Or, the regular packs at $99.99 for 3k tokens / $49.99 for ***** / $19.99 for 470 etc... Players need 750 tokens to buy car packs with only 3 guaranteed blueprints of the car, which takes an average of 35 blueprints to unlock or star up. GL introduced 5 new cars that needed to be unlocked and star up to 3-4 stars to be able to get meet the requirements.This is truly unfair, but "acceptable" if players are aware of it before making the purchase. However, we had no way of knowing any of that until days later as episodes were being unlocked. We thought we were buying the ** we've bought before and would be able to get all of the benefits.GL admitted their wrong with that ** but refused to issue refunds. Their refund policy states if a digital transaction is initiated by the player and is successful, there can be no refund. In this case, GL scammed me into buying something I never would have if I knew it would require spending that much token or money. I want GL to refund my money and, more importantly, inform me when making these significant changes that drive whether or not I choose to buy the **.

  Customer Answer

  Date: 08/14/2022

  At this time, I have been contacted directly by GameLoft.com Inc. regarding complaint ID ********, however my complaint has NOT been resolved because:

  [Your Answer Here]

  Gameloft feels that they have they right to change to their services, even those that scam people. They refused to issue any refund or take any sort of responsibility for scamming players into buying that particular season pass. Their stance is that it was an experiment that did not turn out the way they expected.

  It is not acceptable for a company to engage in deceptive methods to trick players into buying things that the player cannot receive what was advertised as benefits, particularly having finding that piece of information after making the purchase. 

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  Sincerely,

  *******************************