Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

MagnaCare has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • MagnaCare

      1 Penn Plz Ste 5300 New York, NY 10119-5401

    • MagnaCare

      1600 Stewart Ave Ste 700 Westbury, NY 11590-6663

    Business ProfileforMagnaCare

    Insurance Consultant
    Multi Location Business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 3 Customer Reviews

    Customer Complaints

    9 complaints closed in last 3 years

    3 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    This is a multi-location business.

    Find a Location

    MagnaCare has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • MagnaCare

        1 Penn Plz Ste 5300 New York, NY 10119-5401

      • MagnaCare

        1600 Stewart Ave Ste 700 Westbury, NY 11590-6663

      Location of This Business
      1 Penn Plz Ste 5300, New York, NY 10119-5401
      BBB File Opened:
      6/1/2003
      Years in Business:
      26
      Business Started:
      11/7/1997
      Business Incorporated:
      11/7/1997
      Type of Entity:
      Corporation
      Business Management
      • Mr. James Cusumano, CEO
      • Mr. Joseph Brennan, General Counsel/Chief Compliance Officer
      • Ms. Vanessa Hargrave, CFO
      Contact Information

      Principal

      • Mr. James Cusumano, CEO

      Customer Contact

      • Mr. Joseph Brennan, General Counsel/Chief Compliance Officer
      Additional Contact Information

      Phone Numbers

      Industry Tip

      BBB Tip: Insurance companies

      Customer Complaints

      9 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      12/11/2023

      Complaint Type:
      Product Issues
      Status:
      Answered
      I received treatment at *** for $225 on 8-10-23. Because the *** had issues looking up my eligibility I had to pay out of pocket. I contacted Magna Care a few days later and was told my copay was ***** and that I should be receiving a refund for ******. When I called back a week later for an update i was told .y claim was missing and i had refile another the claim. I was told by this representativei had a copay of 50 and would be receiving a ****** refund. For months I have been calling and emailing. I was told today that the claim is being finalized for a refund of ******. The representative could not explain why my refund is being reduced or when I would even be receiving a refund.
      Read More

      Customer Reviews

      3 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Dragana N

      1 star

      12/14/2023

      This insurance is the absolute WORST insurance company EVER. Not only do they prolong approval of procedures to the very last possible day, forget being able to use your health reimbursement card for ANYTHING! My husband and I have had to cancel and reschedule procedures multiple times, from simple routine colonoscopies to abnormal brain MRI's where they are trying to see what is going on. ************* is dragging their feet. Cannot use health reimbursement card for deductibles, pre-payment on surgery, and only SOME otc supplies. I dare not even try. Because if you don't have a receipt for it you have to send a check for it. They used to accepted itemized bills, nope not anymore, now they only accept EOB. They don't even tell you. They just deny your documentation a million times and tell you when you call that thats all they accept now. I'm to the point where I'm willing to pay for better insurance out of pocket because I loathe this insurance so bad. I've had it since 2016 and I can't do it anymore. If I could have given no stars I would have. You don't even deserve 1.

      Local BBB

      BBB Serving Metropolitan New York

      BBB Reports On

      BBB reports on known marketplace practices.

      BBB Business Profiles may not be reproduced for sales or promotional purposes.

      BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

      When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

      BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

      As a matter of policy, BBB does not endorse any product, service or business.