Business ProfileforAnthem Blue Cross and Blue Shield

I was working at ****************************************************************, on 12/19/2023 our accounting department was laid off due to business outsourcing, HR department submitted paperwork on 12/30/2023, I new that I will need medical insurance asap, at my age of 62 it's important to be covered, I started calling COBRA before end of 2023 and of course on January 2, ****, first, I was told that COBRA did not receive paperwork from HR, then that letter/application is mailed to me, then that letter is not generated yet, (like this letter is generating from scratch), I called COBRA every single day and all the time I got some poor excuse for delay. When I receive this letter by email, I replied the same day, and check-payment was mailed right away and I was told that my COBRA is active, but when I call Doctor to make an appointment, receptionist told me that insurance is inactive, at COBRA I was told that I have to pay additional $53 which I did, but as of today, January 22, 2023, insurance is still inactive, at COBRA they told me that, for some reason, there are two accounts on my name, I paid $1,614 for nothing, maybe COBRA does this on purpose, it's end of the month already, I paid for my medications out of pocket, still without insurance. Maybe work performance by COBRA employees should be examined or something needs to be done to avoid such situations.