Business ProfileforBloomberg L.P.

On February 12, 2024 I tried to access an article on Bloomberg.com that was behind a paywall. I signed up for a subscription service for 1.99 for the first 3 months and ***** after that. I never intended to keep the subscription but figured I could cancel pretty easily. I did not receive a confirmation email and when I logged in to my account, the accounts page did not show an active subscription. My card was charged $1.99, and I figured I'd check back later to cancel the account. On March 12, I was charged $1.99 again. I logged in to my account and still didn't see an active subscription, so I contacted their customer service (support case *********. I gave them: my credit card details, details about the two transactions, my customer ID, alternate emails the account could be under, and the fact that I subscribed through bloomberg.com, not a mobile app.They told me that the subscription was purchased through the Apple App Store and I needed to cancel through them. But I have no subscriptions through the app store. I sent them proof of my current App Store subscriptions and they still insisted they couldn't cancel it because it was purchased through Apple. I told them that I used Apple Pay to pay for the subscription, but it was like a regular credit card transaction in a mobile browser. I just happened to use Apple Pay instead of a credit card. The transaction details I sent clearly show that I was charged by Bloomberg, not Apple. They replied on March 18 and said they are unable to locate an account with the information I gave them. The only option I had was to cancel my credit card, which was very inconvenient.They should not be able to charge an credit card without linking it to an active account. I would like them to look into this matter to find out what happened so that they can make sure it doesn't happen to other customers. It's disappointing to see a reputable organization like Bloomberg struggle with basic subscription management.