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Find a Location

Handy has 5 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Handy

      555 W 18th St Fl 4 New York, NY 10011-2822

    • Handy

      500 Yale Ave N, Suite 100 - WeWork building Seattle, WA 98109

    • Handy

      53 West 23rd St New York, NY 10010

    • Handy

      1 Broadway Ste 16 Cambridge, MA 02142-1187

    • Handy.com

      Vancouver, BC V6E 3W1

    Business ProfileforHandy

    Internet Service
    HeadquartersMulti Location Business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    Additional business information

    Pending Government Action:
    Government Action: BBB reports on known government actions involving business’ marketplace conduct:
    San Francisco and Los Angeles District Attorneys Announce Action Against Handy for Misclassifying Its Workers

    The following describes a pending government action that has been formally brought by a government agency but has not yet been resolved. We are providing a summary of the governments allegations, which have not yet been proven.

    On 3/17/2021, San Francisco District Attorney Chesa Boudin and Los Angeles County District Attorney George Gascón announced a jointly filed a worker protection action against Handy, suing the company for unlawfully misclassifying its workers as independent contractors when, in fact, these workers are employees performing the very cleaning and handyman services that Handy sells its customers. Misclassifying workers as independent contractors instead of employees leaves them without crucial workplace protections such as the right to minimum wage; access to paid sick leave; disability insurance; and unemployment insurance. The lawsuit was filed in San Francisco Superior Court and seeks restitution for Handy workers throughout California; a permanent halt to the ongoing illegal misclassification; and civil penalties.

    https://da.lacounty.gov/media/news/district-attorney-gasc-n-seeks-immediately-stop-handy-misclassifying-its-workers

    See all additional business information

    At-a-glance

    Customer Reviews

    1.04/5stars

    Average of 179 Customer Reviews

    Customer Complaints

    419 complaints closed in last 3 years

    48 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Business Details

    This is a multi-location business.

    Find a Location

    Handy has 5 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Handy

        555 W 18th St Fl 4 New York, NY 10011-2822

      • Handy

        500 Yale Ave N, Suite 100 - WeWork building Seattle, WA 98109

      • Handy

        53 West 23rd St New York, NY 10010

      • Handy

        1 Broadway Ste 16 Cambridge, MA 02142-1187

      • Handy.com

        Vancouver, BC V6E 3W1

      Headquarters
      555 W 18th St Fl 4, New York, NY 10011-2822
      BBB File Opened:
      8/27/2013
      Years in Business:
      11
      Business Started:
      5/4/2012
      Business Incorporated:
      5/4/2012
      Type of Entity:
      Corporation
      Alternate Business Name
      • Handy Technologies, Inc.
      Business Management
      • Mr. Umang Dua, Co-Founder/COO
      Contact Information

      Principal

      • Mr. Umang Dua, Co-Founder/COO
      Additional Contact Information

      Phone Numbers

      Customer Complaints

      419 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      10/02/2023

      Complaint Type:
      Sales and Advertising Issues
      Status:
      Answered
      I used the Handy app to book a cleaner for my apartment today. I had $30 in credits from the service to be applied to my booking, built up over time for no-shows and other sub-par service they had provided me in the past. They did not apply my $30 in credit to my booking today, and claimed after I reached out to their customer service that it was applied numerous times. Only when I sent them my receipt did they admit they had made a mistake, but they could only apply the $30 to a future booking. Given my bad experience I am going to cancel my ongoing relationship with the company and I am seeking to be reimbursed for my $30 in credit that they did not provide me.
      Read More

      Customer Reviews

      179 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Theresa F

      1 star

      04/21/2024

      I did not choose this company. Made a purchase through Crate and Barrel and the installation was arranged through them. My experience was less than pleasant. This company is very unreliable. 2 no show appointments, tech did not call to notify me. All Handy customers service reps are ESL, difficult to communicate with them, unprofessional, no customer service focus. They offered me a third reschedule, said thanks but no thanks. I DO NOT RECOMMEND HANDY.

      Local BBB

      BBB Serving Metropolitan New York

      BBB Reports On

      BBB reports on known marketplace practices.

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