140 Customer Reviews
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Review from Claire D
1 star05/24/2024
This company is a sham. Half of the time their cleaners do not show and there is no communication. When you call to ask what happened, they say its not their issue - that the cleaners are independent and they have zero control over the flakiness of their people. I get that they are all ***** but really?! You cannot be allowed to run a business like that Then you have to wait 48 hours to rebook, which is absolutely ridiculous. Do NOT use this company if you are having an event or you absolutely need to have a Cleaner show up - its too risky. Also, unless you are vocal and demand good talent, they will send you the worst cleaners with the lowest reviews. Many of the cleaners wont stay the entire time they dip out early. Be very careful.Review from Theresa F
1 star04/21/2024
I did not choose this company. Made a purchase through Crate and Barrel and the installation was arranged through them. My experience was less than pleasant. This company is very unreliable. 2 no show appointments, tech did not call to notify me. All Handy customers service reps are ESL, difficult to communicate with them, unprofessional, no customer service focus. They offered me a third reschedule, said thanks but no thanks. I DO NOT RECOMMEND HANDY.Review from Deanna S
1 star04/21/2024
Do not honor ************ on their link at bed bath and beyondReview from Pamela M
1 star02/07/2024
A complete waste of money. The company and the app. I chose the biweekly service and was able to vet the person I wanted to clean my apartment. I paid extra to clean inside the fridge, which is weird, but ok. The outside and the inside of the fridge were still filthy. The second time this person was supposed to come to my house she got sick. Understandably, she cancelled. The app then did not give me the choice to reschedule, just automatically sent a man to my apartment, even though in my preferences I selected women. This man was new to the app, no photo, no reviews. Handy.com has to do better in terms of their service, absolutely unacceptable. All around trash experience and preferred to eat the $99 cancelation fee instead of deal with this again. I will be going by word of mouth and ******** groups instead of this scam.Review from Amber S
1 star11/25/2023
Horrible experience. Cleaners failed to follow instructions to enter my home at multiple visits. When I reached out to customer service, they gave me the run around. I asked to delete my account and end service in August. It's now November and they continue to charge me monthly for cleanings I did not schedule and do not want. Avoid at all costs. Unethical business for ********************* alike.Review from Joyce C
1 star11/13/2023
Person who was to assemble called earlier this morning, the only thing that I could understand what is said was *****. I kept telling him I couldn't understand him he hung up on me. I called the company and they told he I had to wait for 1/2 hour after he was scheduled and I did. I called back and asked for a total refund. I WOULD NEVER USE THEM AGAIN.I only gave one star because you can't leave none.Review from Danielle J
1 star11/07/2023
Absolutely horrible. Poor customer service and communication. Definitely do not recommend! They canceled my booking without telling me and attempts to communicate with them have been nothing but frustrating.Review from David S
1 star10/23/2023
I have requested specific pros according to their availability, and then at the last minute, the job gets picked up by someone else I don't know, and typically they don't do a good job cleaning.The company should notify the customer when a pro assigned to the job is no longer available instead of forcing you to either accept the new pro (who may or may not do a good job) or reschedule the cleaning and be charged a ridiculous $50 late rebooking fee. That's almost half of what they charge to clean my tiny studio.I have tried calling customer service several times, and they pass you around and put you on hold as soon as they figure out that you want to cancel.Now, after a 4th attempt, I am on the phone with an agent who wants to reassign my cleaning instead of canceling the service like I already asked. This is infuriating!Review from Beth T
2 stars09/11/2023
Ii would have given 5 stars. But today has been a complete fail. Unfortunately this is the only way to get warranty service through Lowes. Brand new ceiling fan, not used even 3 weeks. First service representative was very nice, fast service I stalling 5 fans. When this warranty came up to come back, he even showed up sooner than appointment to look at the issue. I was scheduled today. For service through an appointment with Handy. I received messages today they rescheduled me. They were to pick up the warranty fan at Lowes. I had spoken to Lowrs last week, who was holding a fan for service tech. Now the soonest they can get someone here is tomorrow because all of their appointments are booked. I was scheduled today and Handy dropped the ball!Review from Jim B
1 star07/21/2023
You KNOW you're in trouble when ****** Home Improvement sends out an installer who was contracted through **** and the dude has to go on ******* to figure out how to install your Nest thermostat. #error message front and center and the dude says, "ok. all done!" The installer even asked US to borrow OUR tools! Horrible service. If this is how Lowes handles installations we're headed back to ***********
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