Reviews

This profile includes reviews for Healthfirst, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Healthfirst, Inc. has 13 locations, listed below.

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  Healthfirst, Inc.

  100 Church St Fl 17 New York, NY 10007-2607

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  Healthfirst, Inc.

  412 East Fordham Road Bronx, NY 10457

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  Healthfirst, Inc.

  50 Clinton St. Hempstead, NY 11550

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  Healthfirst, Inc.

  128 Mott Street, Room 407 New York, NY 10013

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  Health First

  1 Washington Park STE 1405 Newark, NJ 07102

Review Details

• Review fromJohn P

  Date: 02/05/2025

  1 star
  zero stars worst experience possible by design worst insurance thanks state of new york customer service does not mind you cursing them because they are out of *** and getting paid a boat load, ask the same question for security purposes. endless useless

• Review fromTom M

  Date: 07/14/2024

  1 star
  Horrible insurance, website and customer service. The website is so bad you can even sign up for paperless billing. I had to do it on a chat and that was 6 weeks again and they are still harassing me with paper statements. This is also one of the insurance policies of last resort. So few quality providers accept healthfirst and I've had people cringe and laugh when I ask them if they accept it. I'm filing a complaint with New York State as well and looking for a new plan now.

• Review fromKate T

  Date: 06/24/2024

  1 star
  Healthfirst recently disenrolled my young son from his Child Health Plus plan due to non-payment; however, my son's account is enrolled in autopay but Healthfirst didn't deduct the premium and then disenrolled him. My husband and I are alsp enrolled in Healthfirst exchange plans and our premium was deducted via autopay with no issues (all our accounts use the same credit card so this confirms there was no issue with the card itself). I spoke to six representatives in customer service who told me my only option was to contact the *** of Health to reapply for coverage which I did; however, I was told my son would not be reinsured until July 1st leaving him uninsured for the month and thus putting me at potential financial risk if my son needs medical care this month. It was only when I spoke to a seventh representative that she listened to me and confirmed that Healthfirst made a mistake in not deducting the autopayment and informed me that Healthfirt would take action to reinstate my child. Dealing with this matter wasted over six hours of my time. I'm very disappointed in how the matter was handled by Healthfirst.

• Review fromTimothy B

  Date: 01/02/2024

  1 star
  It should be called HealthSecond, Im a healthy 39year old, with no medical issues, Ive never paid so much in insurance and doctors office bills for sub standard care, they care about money and wont pay for anything, go with a different provider

  Healthfirst, Inc.

  Date: 01/04/2024

  Dear BBB, 
  
  We outreached the caller and tried to assist with his concern, but the caller advised that he will switch to another insurance company and disonnected the call. 
  
  Sincerely,
  
  Member *******************

• Review fromSanalis G

  Date: 12/18/2023

  1 star
  They owe me the insurance payment I paid for November since I got a different insurance through my job. Now theyre saying that they cant give me a refund because I dont have an active account with them. Like no f****** ****, I have a different insurance of course my account with you isnt going to be active. They are a bunch of thieves!!! If I dont hear back, I will be pressing charges!

  Healthfirst, Inc.

  Date: 12/24/2023

  Dear BBB,

  The refund request was submitted on the caller's behalf and processed accordingly on 12/19/23. We have made multiple attempts to outreach the caller and advise on the refund status, unfortunately, we were not able to reach them. Caller can contact Healthfirst ****** Services if they require further assistance. We apologize for any inconvenience this may have caused you. 

  Sincerely,

  ****** Services Department

• Review fromPatricia C

  Date: 11/29/2023

  1 star
  What a TERRIBLE experience!!! I am new to this insurance, I tried to get info on covered blood work because the lab was concerned that some labs that were ordered would not be covered (and it would result in hundreds of out of pocket costs!) - 4 reps and over 2 hours later, still no answer to my question! **************** is out sourced and those responding to our inquiries do not have a handle on the facts - end result, I can't get my blood work done because I don't know if any of it is covered - DISGRACEFUL HEALTHFIRST!!

• Review fromChris B

  Date: 09/19/2023

  1 star
  Here is the nightmare I have been dealing with.On June 30th, Healthfirst (**) terminated my account for lack of payment. This is not accurate, as my company pays for my plan.I never received any correspondence re: the termination -- no email, calls, nothing -- and did not know my plan was terminated until I tried to open the ** app. So, ** thinks it is okay to terminate a customer's plan without notifying them.Since I found out that my plan was terminated, I have spent 7 weeks -- beginning in early August -- trying to get help. I spoke with ** and ***, and I was advised to re-enroll on the *** site. I did this, and 6 days later ** terminated that application. No reason was ever stated. So, now I have been without health insurance for more than 2.5 months, and I have called ** endlessly (at least 6 times) to get this issue resolved. Nobody I speak with has any competence to fix the issues, which are, obviously, the fault of **'s incompetence and complete disregard for its customers.I just spoke to another supervisor and I went through the application process again. So now I have to sit and wait. The supervisor told me she is writing an appeal on my behalf, but I received no confirmation from her that the appeal was made. I also requested a credit to my account for the evil, mindless termination of my plan, which resulted in me going without health insurance for more than 2.5 months. The credit was denied and I was given no reason for the denial. I can only guess it is because ** is a soulless, greedy company that only cares about $$$ and treating its customers like garbage. Healthfirst should not be in business. It has consistently shown that it is run by heartless ghouls who only care about exploiting their customers and stealing their money.

• Review fromlex p

  Date: 09/08/2023

  1 star
  HEALTHFIRST IS A GARBAGE INSURANCE , I AM TAKING INTO CONSIDERATION THAT IS IT A FREEBIE BUT IT STILL GARBAGE . EVEN ITS FREE , NOBODY WANTS GARBAGE . COVERAGE IS MINIMAL IF ANY , ALWAYS SEEMS TO BE ISSUES . I DEFFINATELY DONT SUGGEST GETTING THIS INSURANCE

• Review fromAdam P

  Date: 08/31/2023

  1 star
  This is a horrific health insurance company and I would encourage everyone to stay away. The customer service is awful. Even if you get someone on the phone, good luck having them actually solve your issue. The real issue here involves payments. There have been multiple times where I paid my monthly premium, received an error message on the company's website, but then later discover that my credit card was actually charged. I tried to submit again, paid twice, and the company actually refused to refund the second payment (I had to go to my credit card processor to file a dispute).Ultimately, this company doesn't respect its customers. For how much they charge, they should deliver better customer service. Unfortunately, they don't, so buyer beware.

• Review fromgi d

  Date: 06/30/2023

  1 star
  Health First off shore representatives are the worst. As an employee in a ********************* calling them & doing follow *** with these incompetent people from The *********** is downright frustrating. They do not send claims back to be reviewed they force you to use their portal & always gets denied. Members who are managed by Montefiore UBA are the most difficult. Nobody in HF can see the authorization with UBA, they are like chickens without a head & claims never get paid.