Customer ReviewsforHealthfirst, Inc.

Horrible insurance, website and customer service. The website is so bad you can even sign up for paperless billing. I had to do it on a chat and that was 6 weeks again and they are still harassing me with paper statements. This is also one of the insurance policies of last resort. So few quality providers accept healthfirst and I've had people cringe and laugh when I ask them if they accept it. I'm filing a complaint with New York State as well and looking for a new plan now.

Healthfirst recently disenrolled my young son from his Child Health Plus plan due to non-payment; however, my son's account is enrolled in autopay but Healthfirst didn't deduct the premium and then disenrolled him. My husband and I are alsp enrolled in Healthfirst exchange plans and our premium was deducted via autopay with no issues (all our accounts use the same credit card so this confirms there was no issue with the card itself). I spoke to six representatives in customer service who told me my only option was to contact the *** of Health to reapply for coverage which I did; however, I was told my son would not be reinsured until July 1st leaving him uninsured for the month and thus putting me at potential financial risk if my son needs medical care this month. It was only when I spoke to a seventh representative that she listened to me and confirmed that Healthfirst made a mistake in not deducting the autopayment and informed me that Healthfirt would take action to reinstate my child. Dealing with this matter wasted over six hours of my time. I'm very disappointed in how the matter was handled by Healthfirst.

Today I talked to 3 different people, each one transferred me to the "acquisitions" department. I believe they are all in member services. It has been a nightmare trying to get my children's insurance reinstated after they terminated it (3 days late on my payment). No ***** ******s. Ridiculous! My children need health insurance and this is not acceptable. Most companies have a ***** ****** for payments. It's the only time I was late (3 days not 30). I pay ALOT of money for this insurance and they owe me the courtesy of keeping my kids as a customer for the sake of good business. The BBB should go after them. It should be illegal for companies to just drop health coverage for children.

Not one person knows what they're talking about. EVERY single person has a different answer, and can't understand ANYONE!! Put some Americans on the phone!!

What a horrible company. At no point in their sales pitch to me did they say that there was a time frame on their coverage. I called after my eye surgeon was told that they would not cover my cataract surgery. I called the company my self and was told that since this was not a pre-existing condition they were not required to cover it, (?)then I probed further stating that I had prior surgery on the other eye and that my eye doctor told me that I had two and needed to get them done. It was then that the person who had put me on hold bothered to come back and say that since we had not been with them for 12 months they wouldn't be covering the surgery. So it had nothing to do with pre-existing condition whatsoever that was just an excuse. After doing some research I found that by leaving a cataract untreated for more than 6 months I could be at risk for complications so now I am required to go ahead and pay for the surgery and put my wife and I into debt! If I hear one more of their representatives say "up to 80%" I am going to scream. I have not experienced this deep and magical 80% discount in any area especially in pharmaceuticals. I know that I made the worst mistake possible by falling for what they were selling me, I was only trying to do right by myself and my wife by getting the best and most affordable insurance possible. I am actually surprised that there are so few of us complaining about this lousy company. I do not care as much about who answers my calls etc. I worry about the partial information that I was given. Had I known that I had to foretell the future and predict that I would require cataract surgery in both eyes which is both medically necessary and has been proven to need to be done within 6 months of diagnosis I would have purposefully asked that.

Family member switched to HealthFirst last year. Surprised by the negative reviews here. Although Although HealthFirst seems to have outsourced its first-level customer service to foreign call centers, it also seems that substantive authorization decisions are made here, in-house, by well-trained and knowledgeable staff, who actually call you and your doctor. All of the HealthFirst first-line call center personnel have been uniformly polite. Whatever money HealthFirst saves by using those call centers seems to be allocated to better quality supervisory and clinical teams and better and much faster substantive decision-making outcomes here -- that is a tradeoff I will gladly accept. However, we don't have serious illnesses - hopefully we won't have any and if we do, hopefully we won't have some of the negative experiences described in other posts. So overall, very impressed so far with HealthFirst.

This is the most poorly run health insurance company you can possibly imagine. Here's a sequence I'm currently dealing with:* December: I sign up my family and pay for membership * early January: I set up autopay on my kids' account (which for some ridiculous technical reason can't be set up in my own account with my wife)* January 9: I receive a letter saying they've not received payment for February; I call to verify autopay is set up correctly and am reassured by two agents that it is properly set up * February 6: autopay has still not gone through; I call and speak with an agent who reassures me it was set up properly, said he would set it up again himself, and again reassured me it would pay automatically at end of Feb; meanwhile I pay manually again * March 4 (today): autopay did not go through again; I paid manually on their website; they canceled my kids' account later that day; now I have to call the state to have their accounts reinstated ************ is unbelievably bad. This is just one of many incredibly bad experiences I've had. I've wasted hours and hours of my time on this BS. Avoid Healthfirst like the plague it is. Go literally anywhere else. I wish I had.