Reviews

This profile includes reviews for Keeps's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Keeps

  183 Madison Avenue, 6th floor (entrance 40 E 34th) New York, NY 10016

  
• 

  Keeps

  82 Nassau St PMB 61392 New York, NY 10038-3703

  

Review Details

• Review fromTyler U

  Date: 01/07/2023

  1 star
  Bought a 6 month supply of Minoxidil. I Had used minoxidil in the past without issue. However with the Keeps version after the first use I had skin irritation on my forehead and around my eyes. By the 3rd day it was so severe it looked like I had a sunburn on my face, and it looked like I had been punched due to the inflammation around my eyes. I had to use vaseline to stop the burning from the skin cracking. I contacted Keeps about the issue they said to stop use and contact my doc. Issue stoped once I quit using the product. I reached out to see there was a possibility of refund due to the issues caused. They stated that there was a no-refund/return policy. For meds that makes sense but not when the product caused such a severe reaction. Im out $70 for medication that severely damaged my skin and caused lost sleep due to the eye irritation. I absolutely will not be ordering from them again.
  

  Keeps

  Date: 01/10/2023

  Wed like to apologize for the frustration you had with Keeps, and we are very sorry to hear you experienced side effects. Our customers health and safety is of utmost importance. We can confirm that your subscription was canceled as of 01/07/2022 by a care specialist. We have also issued a refund of $68.60, please note that refunds can take **** business days to appear on your bank statement. Please feel free to contact Keeps by one of the following channels during our **************** hours: Phone **************, SMS **************, Email ******************************** Chat widget at the bottom of the screen on *********. We would appreciate the opportunity to provide any additional information. We can confirm that you will not be charged for or receive any future products from Keeps. Once again, we are very sorry you didnt have a positive experience with Keeps.

• Review fromWallace F

  Date: 12/03/2022

  1 star
  Website can't keep track of orders.. one year and they missed all dates to deliver the prescriptions.. really disorganized..You can't treat alopecia without regularly taking the medicine and keeps don't help you with that..Look for a better website..
  

  Keeps

  Date: 01/10/2023

  We are so sorry to hear that you were not satisfied with your Keeps experience. We can confirm that your subscription was canceled as of 12/05/2022/2022 and a refund of $80 was issued. You will not be charged for or receive any future products from Keeps. We can also confirm that your account was deleted as requested. Please feel free to contact Keeps by one of the following channels during our **************** hours: Phone **************, SMS **************, Email ******************************** Chat widget at the bottom of the screen on Keeps.com. We would appreciate the opportunity to provide any additional information. Once again, we are very sorry you didnt have a positive experience with Keeps.

• Review fromMatt H

  Date: 12/03/2022

  1 star
  I signed up for the subscription and it took a month to get my order. They then auto refill you without notification and I still had over half of my previous order left. I tried to cancel the order and it took 2 weeks and multiple emails and phone calls. Then 2 weeks later it auto filled again which was another fight to try to get my subscription cancelled. Now I get daily spam emails. Horrible business, horrible customer service, over priced low quality products. The worst company I have encountered in a very long time.
  

  Keeps

  Date: 01/10/2023

  We are so sorry to hear that you were not satisfied with your Keeps experience. We can confirm that your subscription was canceled as of 11/24/2022 and a refund of $130 was issued. You will not be charged for or receive any future products from Keeps. Please feel free to contact Keeps by one of the following channels during our **************** hours: Phone **************, SMS **************, Email ******************************** Chat widget at the bottom of the screen on Keeps.com. We would appreciate the opportunity to provide any additional information. Once again, we are very sorry you didnt have a positive experience with Keeps.

• Review fromDylan M

  Date: 11/28/2022

  1 star
  Cancelled my prescription and removed my payment information and 3 months later I get an 80 charge. In contact with support for a refund
  

  Keeps

  Date: 01/10/2023

  We are so sorry to hear that you were not satisfied with your Keeps experience. We can confirm that your subscription was canceled as of 12/02/2022 and a refund of $80 was issued. You will not be charged for or receive any future products from Keeps. Please feel free to contact Keeps by one of the following channels during our **************** hours: Phone **************, SMS **************, Email ******************************** Chat widget at the bottom of the screen on Keeps.com. We would appreciate the opportunity to provide any additional information. Once again, we are very sorry you didnt have a positive experience with Keeps.

• Review fromRachael P

  Date: 11/08/2022

  1 star
  Bought year supply for my husband for Christmas. Credit card was automatically charged a year later for another year supply, I did not want a reoccurring shipment and they refused to refund my money saying that it's non refundable. Be wary of the fine print I guess.
  

  Keeps

  Date: 12/01/2022

  We are so sorry to hear that you were not satisfied with your Keeps experience. Because the products we offer must be used continuously in order to see results, Keeps is a subscription-based company. You must subscribe in order to purchase through Keeps. The subscription policy is agreed to during sign up. Your next refill date is also shown on the checkout page during the initial purchase. You are also free to adjust your refill date or cancel your subscription at any time before your next refill processes. We received a request to cancel your subscription on 11/08/2022, however, the refill order had already been shipped out and scheduled to be delivered on 11/09/2022. Keeps Return and Refund Policy policy clearly states that we cannot offer refunds or accept returns due to the fact that our products are medications. Once the medication is dispensed under the customers name, it cannot be sent to anyone else. We can confirm that your subscription was canceled and that you will not be charged for or receive any future products from Keeps. Once again, we are very sorry you didnt have a positive experience with Keeps.
  

  Keeps

  Date: 12/01/2022

  We are so sorry to hear that you were not satisfied with your Keeps experience. Because the products we offer must be used continuously in order to see results, Keeps is a subscription-based company. You must subscribe in order to purchase through Keeps. The subscription policy is agreed to during sign up. Your next refill date is also shown on the checkout page during the initial purchase. You are also free to adjust your refill date or cancel your subscription at any time before your next refill processes. We received a request to cancel your subscription on 11/08/2022, however, the refill order had already been shipped out and scheduled to be delivered on 11/09/2022. Keeps Return and Refund Policy policy clearly states that we cannot offer refunds or accept returns due to the fact that our products are medications. Once the medication is dispensed under the customers name, it cannot be sent to anyone else. We can confirm that your subscription was canceled and that you will not be charged for or receive any future products from Keeps. Once again, we are very sorry you didnt have a positive experience with Keeps.

• Review fromNick P.

  Date: 11/05/2022

  1 star
  The product worked just OK - but found out from my doctor that is has interactions with my meds and my current health condition. The doctor at keeps was made aware of these when I signed on.
  I did not experience any symptoms of the interaction but I was advised to stop immediately. I canceled but my next order had shipped a day or two before I had to cancel.
  ****, care specialist, would not refund me even though I explained my situation. The packages come specifically so they can't be tampered with... but even if they weren't able to resell the pills, they should just do some basic customer service and refund for the 1 shipment.
  Now, I am seeking further advice from my lawyer to see if the Keeps doctor may be guilty of malpractice.
  Terrible Customer Service and I plan to share my story across many places on social media and healthcare websites.
  

  Keeps

  Date: 11/22/2022

  Wed like to apologize for the frustration you experienced with Keepst. Our customers health and safety is of utmost importance. We can confirm that a refund was processed on 11/05/2022, please note that refunds can take **** business days to appear on your bank statement. We can also confirm that your subscription was canceled and that you will not be charged for or receive any future products from Keeps. Once again, we are very sorry you didnt have a positive experience with Keeps.

• Review fromRoger C

  Date: 10/30/2022

  1 star
  I ordered 3 months worth of topical finasteride/ minoxidil. It came in gel form. The first time using the product there was these white gritty, pebbles in the solution that did not dissolve and was obvious when applied to hair. They refused to replace or refund my money. They dont stand behind their product and rather sell a bunch of first time users than to maintain customers. Horrible, one of the few times Ive ever felt scammed
  

  Keeps

  Date: 11/11/2022

  We are so sorry to hear that you were not satisfied with your Keeps experience. We are looking into this and will be reaching out to you with a solution. In the meantime, please contact Keeps by one of the following channels during our **************** hours: Phone **************, SMS **************, Email ******************************** Chat widget at the bottom of the screen on ********* for any questions or concerns you may have.
  

  Keeps

  Date: 11/16/2022

  Wed like to apologize for the frustration you had with Keeps, and we are very sorry that you received a damaged product. Our customers health and safety is of utmost importance. We have refunded the $90 for the damaged product, please note that refunds can take **** business days to appear on your bank statement. We can confirm that your subscription was canceled and that you will not be charged for or receive any future products from Keeps. Once again, we are very sorry you didnt have a positive experience with Keeps.

• Review fromBen B

  Date: 09/28/2022

  1 star
  Ordered a bottle of shampoo about 2 months ago. But I still have not gotten what I paid for. The on-site doctor approved everything but it still hasnt been shipped. I have talked with multiple associates at Keeps who have all assured me that I would be getting my order soon. But all have apparently been lying. I'm beyond upset about this and feel like I'm just being messed with. Everyone I've talked with has been nice enough, but has not followed through with what they have promised. The last person, Ebony, offered me $10 off my next refill and overnight shipping for this massive inconvenience. That was over a week ago. I hate filing reports to the BBB but I told them I would, so here it is. If you're thinking of purchasing from Keeps, I would really consider looking at all of your options first.
  

  Keeps

  Date: 10/04/2022

  We are so sorry to hear that you were not satisfied with your Keeps experience. When you signed up for Keeps, the name on your account was a nickname, and because your prescription was issued with your legal name, our pharmacy had a hard time matching the prescription to your account. After checking your account, we can confirm that a new prescription has been requested. Once this is resolved, a new order will be processed with expedited shipping (on us!). We have also added a credit total of $30 to your account as an apology for this inconvenience. Once again, we are very sorry for this inconvenience.

• Review fromnathan j.

  Date: 08/20/2022

  2 stars
  Product works, but the rest of the company is a complete mess. I've had numerous errors with their billing and customer service over the last 4 years. I'm dealing with another one now. My prescription ran out and I didn't get to my renewal consultation right away. When I did yesterday I asked to just have the pills and not the shampoo. The customer service person said no problem. He then charged me for the pills. Then today I was charged for another round of pills and the **** shampoo!!! I see it this morning 8/20/22 Saturday morning. Of course they don't have any customer service working at all on weekends. On top of that their service doesn't open until 10am. They then ship the **** before you can contact them then try and deny a refund because it's already shipped. They're either scammers or horribly incompetent. Someone needs to do something about their god awful service and billing!!
  

  Keeps

  Date: 08/23/2022

  We are so sorry to hear that you were not satisfied with your Keeps experience and for the frustration this has caused. We can confirm that when you wrote in on 08/20/2022 regarding this issue, a specialist canceled the orders made in error and issued refunds for the duplicate charges. Please note that refunds can take **** business days to appear on your bank statement. The specialist also added a $20 credit to your account for the inconvenience this has caused. Once again, we are very sorry for the frustration and inconvenience this has caused.

• Review fromTrent L

  Date: 08/10/2022

  1 star
  After 9 months of using Keeps, the only growth I experienced were my ******* This product does not work, and they won't tell you about any side-effects until after you sign up. Once your product is shipped, you cannot get a refund because they are prescription drugs. Nice business model. Avoid Keeps and save your money for a hair transplant.
  

  Keeps

  Date: 08/12/2022

  Wed like to apologize for the frustration you had with Keeps, and we are very sorry to hear you experienced side effects. Our customers health and safety is of utmost importance. We have gone ahead and refunded your recent refill order ($123), please note that refunds can take **** business days to appear on your bank statement. We can confirm that your subscription was canceled and that you will not be charged for or receive any future products from Keeps. Once again, we are very sorry you didnt have a positive experience with Keeps.