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Customer Review Ratings
Average of 58 Customer Reviews
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Review fromHollind V
Date: 08/12/2024
1 starHollind V
Date: 08/12/2024
They make it impossible to cancel terrible business practice. Do not work with them their stuff doesnt work.
Keeps
Date: 08/13/2024
Thank you for taking the time to share your experience. We are sorry we did not meet your expectations and appreciate you allowing us to cancel and refund your subscription. Once again, we are very sorry for the inconvenience this has caused, and we highly appreciate your feedback as it will assist us in becoming better at providing access to quality healthcare. - Keeps Care LeadershipReview fromSharif D
Date: 08/05/2024
1 starSharif D
Date: 08/05/2024
I have been a Keeps customer for almost a year. They recently sent me my three-month supply of pills, one of which is Minoxidil. The pill looked and was shaped differently than the last batch of pills. I was previously instructed to cut the pill in half. When I attempt to cut one of the new pills, the pill falls apart or crumbles. I emailed customer support on Thursday, August 1, *********************************************************************************** on a better way to split it/take it. I waited 48 hours for a reply. I didn't receive a response. I emailed again on Saturday afternoon. Today is Monday. I sent an email expressing a concern about a medication that I am required to take daily, but no one has responded to me. I contacted customer support via text and cancelled my Keeps order, although I've yet to receive a confirmation email. I don't need another insincere apology. I'm not even asking for my money back, although they should have offered it back to me! I just want to warn others about Keeps customer service team. I feel ignored and disrespected. No one deserves that when they're spending their hard-earned money. I would recommend looking for another provider for treatment. This has been an incredibly unpleasant and unprofessional experience.Keeps
Date: 08/07/2024
Thank you for taking the time to share your experience. We are sorry we did not meet your expectations, and we would love the opportunity to make things right. We will be reaching out to you in the coming days via the email address you used to sign up for Keeps. Once again, we are very sorry for the inconvenience this has caused, and we highly appreciate your feedback as it will assist us in becoming better at providing access to quality healthcare. - Keeps Care LeadershipReview fromBen C
Date: 07/29/2024
1 starBen C
Date: 07/29/2024
They make it very difficult to cancel. I didn't sign up for automatic refills and yesterday I got a warning email that they couldnt send me an automatic refill because I hadn't opted in. Today, with no action on my part, they sent me a confirmation of my order that I never agreed to or placed. I have reached out to customer service and am awaiting a reply. I am in the process of cancelling, even though I likely would have ordered again if not for their deception. Oh also, you have to submit a request to cancel!? Wtf is that aboutKeeps
Date: 07/31/2024
Thank you for taking the time to share your experience. We are sorry we did not meet your expectations and we would love the opportunity to make things right. We will be reaching out to you in the coming days via the email address you used to sign up for Keeps. Once again, we are very sorry for the inconvenience this has caused, and we highly appreciate your feedback as it will assist us in becoming better at providing access to quality healthcare. - Keeps Care LeadershipReview fromKevin F
Date: 06/06/2024
1 starKevin F
Date: 06/06/2024
I cancelled my plan 5 months ago over the phone after speaking with one of their customer service agents. This seemed like the easiest way to do it because the online system is intentionally set up in a way to make it difficult to cancel. I recently checked my credit card statements and noticed they charged me without sending any form of confirmation email. Using their online chat system, they said there were no phone records of me ever calling them (despite me looking at the records in my call log). They also don't send an email confirming an order until it has shipped so they can claim they can't accept returns. Shady business practice.Keeps
Date: 06/11/2024
Thank you for taking the time to share your experience. We are sorry we did not meet your expectations and we would love the opportunity to make things right. We will be reaching out to you in the coming days via the email address you used to sign up for Keeps. Once again, we are very sorry for the inconvenience this has caused, and we highly appreciate your feedback as it will assist us in becoming better at providing access to quality healthcare. - Keeps Care LeadershipReview fromJeffrey N
Date: 05/14/2024
1 starJeffrey N
Date: 05/14/2024
I experienced slight results, but after a year of use, I stopped my subscription because there was no further improvement. I did not thoroughly take the time to cancel my account and throughout the following year, I received constant emails and texts about consultation and renewing my subscription. So deciding to hop on to my account, the system apparently took that as me wanting to renew my subscription and immediately, not only was a $5 consultation automatically completed with no live interaction with the doctor, except for a message thanking me "for the updates" but an $85 subscription was also automatically renewed which I did not approve of. I then received an email saying my order was refilled and in process of shipping. After reaching out through email and calling in the following morning for a refund, customer service did not help, saying I completed the consultation and renewed my subscription. I told them: "if I really wanted to receive more treatment, then why am I calling in to dispute the transaction?" But they stuck with their baseline narrative. I canceled my account, and still waiting for that email regarding my account cancellation.Keeps
Date: 05/15/2024
Thank you for taking the time to share your experience. We are sorry we did not meet your expectations and we would love the opportunity to make things right. We will be reaching out to you in the coming days via the email address you used to sign up for Keeps. Once again, we are very sorry for the inconvenience this has caused, and we highly appreciate your feedback as it will assist us in becoming better at providing access to quality healthcare. - Keeps Care LeadershipReview fromSkyler F
Date: 05/13/2024
1 starSkyler F
Date: 05/13/2024
Thing were great for the first few years, then replace orders started to be delayed and then the final straw of only receiving half the order. When let them know I was missing a bottle, they told me best they could do was move my subscription renewal up and I would have to purchase the missing half of my order again. So works great if you can actually get them to send you your order.Keeps
Date: 05/14/2024
Thank you for taking the time to share your experience. We are sorry we did not meet your expectations and we would love the opportunity to make things right. We will be reaching out to you in the coming days via the email address you used to sign up for Keeps. Once again, we are very sorry for the inconvenience this has caused, and we highly appreciate your feedback as it will assist us in becoming better at providing access to quality healthcare. - Keeps Care LeadershipReview fromAl C
Date: 04/11/2024
1 starAl C
Date: 04/11/2024
0 stars! What a horrible experience the 1st time they received my prescription and this year, one year latter when my refills ran out. For whatever reason the pharmacy they use, **************, would not accept the prescription sent by my hair doctor., who is one of the most accredited hair doctors in NewEngland. I was without my prescription for over 4 weeks, making multiple calls to keeps and my hair doctor to resend the prescription. After 4 weeks I cancelled my prescription and had my hair doctor call in the prescription to ********* who had my pills ready the day after receiving the prescription. I strongly recommend you avoid Keeps and **************.Keeps
Date: 04/12/2024
Thank you for taking the time to share your experience. We are sorry we did not meet your expectations and we would love the opportunity to make things right. We will be reaching out to you in the coming days via the email address you used to sign up for Keeps. Once again, we are very sorry for the inconvenience this has caused, and we highly appreciate your feedback as it will assist us in becoming better at providing access to quality healthcare. - Keeps Care LeadershipReview fromNathan H
Date: 04/06/2024
1 starNathan H
Date: 04/06/2024
SCAM - DO NOT GIVE THEM YOUR CREDIT CARD INFORMATION THEY WILL KEEP CHARGING IT AND NOT LET YOU CANCEL SUBSCRIPTIONKeeps
Date: 04/07/2024
Thank you for taking the time to share your experience. We are sorry we did not meet your expectations and we would love the opportunity to make things right. We will be reaching out to you in the coming days via the email address you used to sign up for Keeps. Once again, we are very sorry for the inconvenience this has caused, and we highly appreciate your feedback as it will assist us in becoming better at providing access to quality healthcare. - Keeps Care LeadershipReview fromSamuel S
Date: 03/06/2024
1 starSamuel S
Date: 03/06/2024
After making my first order, I was not satisfied, so I tried to cancel my subscription. 3 months later, they charged me for the same product and sent it to me in the mail without my consent. I sent an email right away because it was on a Sunday and their office was closed. I got no response I called Monday and told them I didn't want the order, that I canceled the subscription, and to refund my money. I hadn't received the package yet and told them I would send it back without opening it, that I didn't want any of their products or services, and to refund my money. They refused, told me that my cancellation wasn't valid and made me jump through hoops to cancel my subscription. I had to do it online and over the phone and fill out a bunch of forms. This was a terrible experience and a very manipulative dishonest company to deal with. I would not recommend it to anyone.Keeps
Date: 03/07/2024
Thank you for taking the time to share your experience. We are sorry we did not meet your expectations and we would love the opportunity to make things right. We will be reaching out to you in the coming days via the email address you used to sign up for Keeps. Once again, we are very sorry for the inconvenience this has caused, and we highly appreciate your feedback as it will assist us in becoming better at providing access to quality healthcare. - Keeps Care LeadershipReview fromZayne R
Date: 02/22/2024
1 starZayne R
Date: 02/22/2024
These people are true scumbags, they will keep billing you even when you chose one time purchase.Keeps
Date: 02/28/2024
Thank you for taking the time to share your experience. We are sorry we did not meet your expectations and we would love the opportunity to make things right. We will be reaching out to you in the coming days via the email address you used to sign up for Keeps. Once again, we are very sorry for the inconvenience this has caused, and we highly appreciate your feedback as it will assist us in becoming better at providing access to quality healthcare. - Keeps Care Leadership
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