Business ProfileforScully & Scully Inc.

(#************* I purchased 2 plates 2nd Feb, this was confirmed 5th Feb I wrote after **************************************************************************************************************** and said there was only one plate.I asked for this plate to be sent, costs to be amended and information about delivery dates.I have sent the same message 10 times since over a period of three weeks and even used a different email address and have not received a reply at all.I was contacted by my credit card company this week, they had declined a payment request from Scully and Scully to check for fraud. I okd the payment. I understand this is now pending because Scully and Scully have not collected.The amount requested this week from my credit card is the full cost for two plates despite being told you only have one to sell me. Am I getting one plate am I getting two? Will it be delivered when I am away for Easter? 30th March to 10th April *** one has told me a thing. My questions are:Why did I only find out there was one plate after 20 days and only because I contacted? Shouldnt I have been informed well before this?Why did the message I receive make no sense? Please read and you will see.Why have my emails been ignored for three weeks?Why has no one informed me that a payment is being taken and what it is for? One plate or two? Is someone in the process of charging me for a plate I will not receive or has somebody located a second plate?Why am I waiting here for someone to let me know what is happening when I have tried again and again to get someone to just reply so I know what is going on. This is the worst customer service I have ever received and yet I get endless sales emails from Scully and Scully telling me how important detail is to you. Im very upset, I want the plates or plate I ordered. I want it to arrive when Im in the country and I want somebody to let me know what is going on. I have been very patient and feel badly let down.