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Business Profile

Food Delivery

HelloFresh

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Food Delivery.

Reviews

This profile includes reviews for HelloFresh's headquarters and its corporate-owned locations. To view all corporate locations, see

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HelloFresh has 6 locations, listed below.

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    Customer Review Ratings

    1.07

    Average of 870 Customer Reviews

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    Review Details

    • Margaret T

      Date: 03/23/2025

      I stopped this subscription many months ago. I looked at my bank account yesterday and they took 70 dollars out of my account. They need to reverse that charge accept. Or there will be attorneys involved. I am 67 years old and dont have money to waste. Tried calling them and it said cant connect to the number they gave. What is this?

      HelloFresh

      Date: 03/28/2025

      Hi ********! We are disheartened to learn of your frustrating experience with our customer service team. We continuously endeavor to provide clear and supportive assistance, and it is evident that we did not meet these standards in your case. 

      We are currently reviewing our policies and processes to prevent such issues in the future. Please know that your feedback has been recorded and shared because your experience is important to us. We value your patience and understanding.

      We appreciate your feedback and will use it to enhance our processes and communication with customers. If you have any further questions or concerns, please do not hesitate to contact us. Thank you for bringing this to our attention, and we hope to have the opportunity to regain your trust in the future.

      We have contacted you privately via email to ensure your satisfaction. We hope to hear from you soon!

      The HelloFresh Team

    • Shavon T

      Date: 03/19/2025

      Account Reactivated I recently discovered that Hello Fresh reactivated my old account simply because I visited their website. Unfortunately, this led to my food being shipped to an old address, and they charged an expired credit card. When I reached out for assistance, I was informed that there was nothing they could do to resolve the issue. This experience has been quite frustrating.

      HelloFresh

      Date: 03/24/2025

      Hello, ******! Thank you for taking the time to leave a review! It is feedback like yours that helps us grow and improve! We want to assure you that this is not at all the experience we want for you, and we would love a chance to turn it around!

      We are sorry to hear about your unexpected and frustrating experience with order processing, especially with your food shipment being sent to the wrong address and being charged to an expired card.  We understand how frustrating it can be to be charged for an unwanted order. We apologize for any confusion and would like to make things right! We have contacted you privately via email to ensure your satisfaction. We hope to hear from you soon!

    • Beth W

      Date: 03/15/2025

      As I was ordering food from ******* with my last bit of money HelloFresh came along and took all that I had. I do not even have an active HelloFresh account. I got a We Are Sorry and your money will be refunded in 5 to 10 business days!! That was the last of my money and I'm on a fixed income! So much for getting my groceries! THIS IS A VERY DISREPUTABLE COMPANY AND I STRONGLY SUGGEST YOU STAY FAR AWAY FROM ANY DEALINGS WITH THEM!

      HelloFresh

      Date: 03/20/2025

      Hello, ****! Thank you for taking the time to leave a review! It is feedback like yours that helps us grow and improve! We want to assure you that this is not at all the experience we want for you, and we would love a chance to turn it around!

      We are sorry to hear about your unexpected and frustrating experience with order processing. We understand how frustrating it can be to be charged for an unwanted order. We apologize for any confusion and would like to make things right! We have contacted you privately via email to ensure your satisfaction. We hope to hear from you soon!

    • Jordan h

      Date: 03/10/2025

      My second week of ordering, my coconut milk (in a can) resembled cream cheese.. the fish with the recipe smelt way to off for me to trust the freshness.

      HelloFresh

      Date: 03/17/2025

      Hello, ******! Thank you for taking the time to leave a review! It is feedback like yours that helps us grow and improve! We want to assure you that this is not at all the experience we want for you, and we would love a chance to turn it around!

      We are truly sorry to hear about the issues you encountered with your order. That certainly doesnt sound like the quality we strive to provide. We completely understand how disappointing it must be to receive coconut milk that wasnt up to standard and fish that raised concerns about freshness. Please know that your feedback is important to us, and we will make sure to address this to prevent it from happening again.

      After looking up your account, we were unable to locate it, and it appears you may be contacting HelloFresh ***. We highly recommend reaching out to HelloFresh ****** through this link: *************************** for further assistance. We are currently reviewing our policies and processes to prevent such issues in the future. Your feedback is invaluable, and we are committed to making the necessary improvements. We regret that this situation led to such hardship and appreciate you bringing this to our attention.

    • Derek W

      Date: 03/09/2025

      I was checking out hello fresh to view their options and see if the price made sense with my budget. Without confirming anything, or even checking out. Hellofresh decided to charge my card and send me a weeks worth of food I didn't want nor did I order. Then I reached out to get my money back and their customer support team is unhelpful, they are outright rude and find any and all excuses not to refund your money. The bottom line is, their site is not user friendly, they charge you without any consent, agreement to terms or finalized cart check out. This coupled with a customer service team who is not only rude, but holds zero accountability in the mistakes of their company. I regret even checking put their site and considering it as a viable option. Hellofresh is not only a scam, but I service I will never consider using again, a day in my life. The worst part us, the week of food I got charged for is nothing I would ever chose, want or consider eating. My question is, who made this decision for me?

      HelloFresh

      Date: 03/14/2025

      Hello *****! Thank you for taking the time to leave a review! It is feedback like yours that helps us grow and improve! We want to assure you that this is not at all the experience we want for you, and we would love a chance to turn it around!

      We are sorry to hear about your unexpected and frustrating experience with order processing. We understand how frustrating it can be to be charged for an unwanted order. We apologize for any confusion and would like to make things right! We have contacted you privately via email to ensure your satisfaction. We hope to hear from you soon!

    • Nathan c

      Date: 02/26/2025

      My card got compromised. I called once to cancel the order but they never did. Hounded me to make a payment. Multiple emails a day! Then once I made the payment it was immediately canceled! No refund is offered!

      HelloFresh

      Date: 03/03/2025

      Hello ******! Thank you for taking the time to leave a review! It is feedback like yours that helps us grow and improve! We want to assure you that this is not at all the experience we want for you, and we would love a chance to turn it around!

      We are sorry to hear about your unexpected and frustrating experience with order processing. We understand how frustrating it can be to be charged for an unwanted order. We apologize for any confusion and would like to make things right! We have contacted you privately via email to ensure your satisfaction. We hope to hear from you soon!

    • Jon C

      Date: 02/23/2025

      We decided to give HelloFresh another chance, but once again, they proved why we refuse to do business with them. Their subscription pricing is incredibly misleadingthey advertise one price, but then charge you days in advance at nearly triple the expected amount without any notification!We signed up thinking we were paying a set price, only to find an unexpected, massive charge on our account. No warning, no confirmationjust money taken without consent. This is deceptive, unethical, and outright scammy behavior.Customer service was completely unhelpful, and after this experience, were done for good. If youre considering HelloFresh, think twice before trusting their shady pricing tactics. There are better, more transparent meal kit services out there!

      HelloFresh

      Date: 03/05/2025

      Hello ***! Thank you for taking the time to leave a review! It is feedback like yours that helps us grow and improve! We want to assure you that this is not at all the experience we want for you, and we would love a chance to turn it around!

      Were truly sorry to hear about your experience with HelloFresh, and we completely understand your frustration. Its never our intention to mislead or cause any confusion with our pricing, and we sincerely apologize for any inconvenience this has caused you. We strive for transparency in our pricing, and were sorry that you didnt experience this in your recent order. We take your concerns seriously, and we would like to investigate this matter further to better understand what happened and to prevent such issues in the future.

      Additionally, we recognize that our customer service team could have handled your concerns more effectively and empathetically. It is our duty to promptly address customer issues and offer appropriate solutions. The lack of communication in this instance does not align with our usual standards, and we are committed to taking immediate action to rectify this internally. Your feedback is a valuable reminder for us to consistently enhance our customer service practices. Your feedback is invaluable, and we are committed to making the necessary improvements. We regret that this situation led to such hardship and appreciate you bringing this to our attention.

    • JEANNE A

      Date: 02/20/2025

      NEVER buy a GIFT CARD - Total Scam! I would give no stars. I received a gift card from my daughter- I had to sign in and had to call customer service to help apply the code first of all- said it was invalid and because i did not use the entire $160 on the first order, - I was told that each week it would automatically apply the credit to my next order until it is used up - LIE- It becomes a promotion- no longer a gift card (the remaining balance) They charged my expired cc on file for delivery - promotions do not apply to the shipping - so now I have to spend money in order to use money already paid to them - so every order going forward I have to pay the shipping charges out of pocket. Then I was told that it does not apply to anything that is extra- no premium meals or anything extra, AGAIN, my money and they are telling me how to use it. Does not disclose any of the T&C in using a gift card, other than not being able to apply with another promotion. Total Total rip off!!!!!!

      HelloFresh

      Date: 03/06/2025

      Hi ******, thank you for sharing your experience with us. We are truly sorry to hear about the difficulties you've encountered with using your gift card and the confusion around the charges and policies. We understand how frustrating it must be to have to contact customer service multiple times and deal with unexpected issues, especially when you were given incorrect information about how the gift card would work.

      Just a heads-up about the gift card.

      If you are redeeming an e-gift card purchased from our website, you will not be enrolled in a subscription.

      We simply ask for a valid payment method so that you can easily convert your account to a subscription if you wish to continue after receiving your free box.

      Rest assured, however, that we will not enroll or charge you for additional deliveries unless you choose to convert your gift card account to a subscription.

      Also, here are the steps on how to use the gift card:

      Head to **************************.
      Click Gift Cards from the menu at the top.
      Click the Redeem gift card button on the screen.
      You will be navigated to a part of the website where you can enter your code.
      Once you enter your code, click 'Redeem'.

      Please note that the gift card can cover the base price of the box, but it cannot be used for add-ons, premium meal charges, or shipping fees. We are currently reviewing our policies and processes to prevent such issues in the future. Your feedback is invaluable, and we are committed to making the necessary improvements. We regret that this situation led to such hardship and appreciate you bringing this to our attention.

    • Anna R

      Date: 02/14/2025

      They are relentless when you stop service. I moved and blocked their emails. They found my new address and sent me mail asking me to come back. I unsubscribed before blocking their emails and they still wont leave me alone.

      HelloFresh

      Date: 03/10/2025

      Hi ****! We are disheartened to learn of your frustrating experience with still receiving email & mail despite you unsubscribing from the communications, and it is also quite alarming that you did receive mail from your new address, and it is evident that we did not meet these standards in your case. We acknowledge the inconvenience and frustration this has caused and offer our sincere apologies.

      We acknowledge that you have repeatedly requested to be removed from our email and mailing. It is disappointing that you are still receiving emails & mails from us despite the reassurances provided by our customer support representatives.

      We want to assure you that we are taking this matter seriously and are committed to resolving the issue promptly. To prevent any further inconvenience and to ensure your complete satisfaction, please be informed that your email, ************************** has been permanently removed from our list, and you should not expect any further communication from us. Know that your satisfaction is of great importance to us.

      We appreciate your feedback and will use it to enhance our processes and communication with customers. If you have any further questions or concerns, please do not hesitate to contact us. Thank you for bringing this to our attention, and we hope to have the opportunity to regain your trust in the future.

      The HelloFresh Team

    • No N

      Date: 01/29/2025

      If I could leave zero stars- I would! Scammers! Entered in a code for 12 free meals (that a different subscription box had given to me). Looked through the meals and didnt see anything appetizing to me. Exited out of the site. The following week a delivery came to my house from hello fresh. Concern 1- I NEVER gave them my address 2- Never entered my bank card 3- The delivery was addressed to my child (whos under the age of 10). 4- They CHARGED my account for $43 and started a reoccurring subscription. SO STRANGE! The only thing I can think of is the subscription box that gave me the 12 free meals card, sold my information to Hello Fresh, so when I put this code in, Hello Fresh was given my info that the other subscription box had on file. When I called HF customer service and explained what happened, the agent was no help. She/He (not sure?) prob outsourced from another country, tried pinning it on me, and refused to refund me. The only thing offered was to cancel the subscription that I didnt start to begin with! When asked to be transferred to a manager, the agent denied me & said theyre too busy with complaints. So, I told the agent that I was going to call authorities if they couldnt refund my money or get me to a manger who could. The agent then said that they would get me to a manger and would it be okay if I put you on hold for 1-2 min? I said, yes, as long as you come back on the phone. The agent replied, yes Ill be back. 10 seconds into holding, call drops. No one calls me back. However, an email does come across that the subscription was canceled. Luckily my bank fraud **** is stepping in, but WATCH OUT. There is scammers everywhere now selling your information, and I believe thats what happened here.

      HelloFresh

      Date: 03/07/2025

      Hello Britni! Thank you for taking the time to leave a review! It is feedback like yours that helps us grow and improve! We want to assure you that this is not at all the experience we want for you, and we would love a chance to turn it around!

      We are sorry to hear about your unexpected and frustrating experience with order processing. We completely understand how upsetting it must be to receive a delivery you never ordered, especially when you believe your personal information may have been shared without your consent. We apologize for any confusion and would like to make things right! We have contacted you privately via email to ensure your satisfaction. We hope to hear from you soon!

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