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Business Profile

Food Delivery

HelloFresh

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Food Delivery.

Reviews

This profile includes reviews for HelloFresh's headquarters and its corporate-owned locations. To view all corporate locations, see

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HelloFresh has 6 locations, listed below.

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    Customer Review Ratings

    1.07

    Average of 796 Customer Reviews

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    Review Details

    • Jessica M

      Date: 07/30/2025

      I think the thousands of one star reviews on here and elsewhere (check out the subreddit /hellofresh on Reddit) speak volumes. I, too, have come here to express my extreme frustration with HelloFresh. Who does your marketing? Why do you feel the need to FLOOD people's mailboxes with wasteful fliers in a pathetic attempt to get them to sign back up? How out of touch can you possibly be? We signed up for HelloFresh literally years ago, cancelled pretty much immediately because there are WAY better options, and to this day, without fail, we still receive mailers on a weekly basis. Instead of spending an insane amount of money on mailers that literally NO ONE WANTS, maybe try using that money to invest in a different approach. Or maybe pay your employees more to come up with a strategy that isn't, "waste paper and annoy everyone." It's so insane because I truly can't think of bigger turn off from a brand. I finally figured out how to opt out, and I get a notice saying it can take 90 days until I'm removed. Delete my data and move on!!!

      HelloFresh

      Date: 08/04/2025

      Hello, *******! Thank you for taking the time to leave a review. Feedback like yours truly helps us grow and improve. We want to assure you that this is not the experience we want for you, and wed love the opportunity to turn it around.

      Were sorry to hear about your frustration and understand that receiving unwanted mail can be incredibly frustrating. Your concerns about marketing practices and environmental impact are valid, and we truly appreciate you bringing them to our attention. Weve reached out to you privately via email to ensure your satisfaction and hope to hear from you soon.

    • Cameron H

      Date: 07/30/2025

      I had a terrible experience with HelloFresh. Their app makes it nearly impossible to cancel services, forcing customers to go through a frustrating chat process with multiple agents. I was charged $137.99 despite trying to cancel in advance, and when I requested a refund due to financial hardship, they refused and only offered account credit even after I made it clear I no longer wanted the service.Their cancellation process feels intentionally difficult and predatory. *** since filed a ****** dispute to get my money back. I will never use HelloFresh again and recommend that others avoid this company.

      HelloFresh

      Date: 08/04/2025

      Hello, *******! Thank you for taking the time to leave a review! It is feedback like yours that helps us grow and improve! We want to assure you that this is not at all the experience we want for you, and we would love a chance to turn it around!

      We understand how upsetting this situation must be for you. Rest assured we take these concerns seriously and will forward them to the relevant team for further investigation. Thank you for your patience and understanding.

      After looking up your account, we were unable to locate it, and it appears you may be contacting HelloFresh ***. We highly recommend reaching out to HelloFresh ****** through this link: *************************** for further assistance. We are currently reviewing our policies and processes to prevent such issues in the future. Your feedback is invaluable, and we are committed to making the necessary improvements. We regret that this situation led to such hardship and appreciate you bringing this to our attention. 

    • Peter D

      Date: 07/27/2025

      absolute a rip off. They continue to send boxes after i cancelled. they send no notification of sending just delivery notificaton. they never once left it outside my dooor they left one box outside my building which got stolen as i specifically said leave at my apartment. they never did. now i have a fridge full of pasta dishes when i specifcally said meat and veggies. absolute nightmare trying to get my money back. 20 dollars for each meal for for 2 people is not economical at all. it is a total rip off.

      HelloFresh

      Date: 08/01/2025

      Hello, *****! Thank you for taking the time to leave a review. Feedback like yours truly helps us grow and improve. We want to assure you that this is not the experience we want for you, and wed love the opportunity to turn it around.

      Were sorry to hear about your unexpected and frustrating experience with the order processing, especially after you canceled your account. We understand how upsetting it can be to be charged for unwanted orders, and we sincerely apologize for any confusion this may have caused. Weve reached out to you privately via email to ensure your satisfaction and hope to hear from you soon.

    • Savanna S

      Date: 07/22/2025

      MISLEADING AF. Hellofresh is super shady. They advertise 10 free meals, but after making you go through all the order questions and preferences instead of 10 free meals, its 6 total meals, not free, but for $82.92. It doesnt apply the 10 meals for free promo code automatically, which potentially leads to people paying this insane price. But even once you click the promo code, and apply the 10FREEMEAL promo, its STILL only 6 meals, not 10, and it STILL CHARGES YOU. Now down to $32.93. There are no 10 meals, and there is no free. Absolute waste of time and very scammy.

      HelloFresh

      Date: 07/30/2025

      Dear Savanna, 

      Thank you for taking the time to leave a review. Feedback like yours truly helps us grow and improve. We want to assure you that this is not the experience we want for you, and wed love the opportunity to turn it around.

      First and foremost, we understand your frustration and concern about being charged for the trial meals that were supposed to be free. Unexpected charges can certainly be upsetting. We want to assure you that the information provided is not false advertising. Maintaining transparency and accuracy in all communications, including product and service descriptions, is very important to us.

      Upon review, the "10 free meals" promotion is actually divided across a number of deliveries and is applied as a percentage discount. If you add up the discounts applied to your boxes, they will equal the value of 10 free meals, along with free shipping on your first delivery. We understand that the promotional offer may have seemed unclear, and we apologize for any confusion it caused. Your satisfaction is important to us, and we want to ensure you have a clear understanding of the promotion.

      Sincerely,
      The HelloFresh Team

    • Cassie A

      Date: 07/22/2025

      Deeply disappointed by this companys lack of accountability and customer care. While I was out of the country with no internet access, I was charged for a shipment I never approved. When I contacted customer service and explained the situation, they refused to issue a refund and only offered store credit. If youre willing to offer credit, why not simply return the money and cancel the shipment?This rigid, unsympathetic approach shows a clear disregard for customer experience. I ultimately canceled my account due to their unwillingness to make things right. I won't be returning, and I strongly advise others to think twice before doing business here.

      HelloFresh

      Date: 07/30/2025

      Hello, ******* Thank you for taking the time to leave a review. Feedback like yours truly helps us grow and improve. We want to assure you that this is not the experience we want for you, and wed love the opportunity to turn it around.

      Were sorry to hear that youre disappointed with your experience. Customer satisfaction is important to us, and we recognize your concerns and appreciate you taking the time to provide this feedback. Weve reached out to you privately via email to ensure your satisfaction and hope to hear from you soon.

    • Matthew G

      Date: 07/21/2025

      ****************. 1st box I received had old vegetables. I canceled my subscription, then they took another $200 out. I called them the minute the money came out and they said they couldn't refund the money due to it not being in the 5 day window.

      HelloFresh

      Date: 07/29/2025

      Hello, *******! Thank you for taking the time to leave a review. Feedback like yours truly helps us grow and improve. We want to assure you that this is not the experience we want for you, and wed love the opportunity to turn it around.

      We understand how upsetting this situation must have been for you. Receiving a box that didnt meet your expectations and then facing a charge after cancellation is understandably frustrating. We recognize your concerns and appreciate you taking the time to provide this feedback. Weve reached out to you privately via email to ensure your satisfaction and hope to hear from you soon.

    • Glenn M

      Date: 06/26/2025

      I was happy until a delivery was delayed 24 hours, delivered to the incorrect location vs door and tge ice cooling had melted. Checked the 3 meats temperature and 2 pork, 1 beef were ***** degrees in the Florida heat. **************** offered a refund fir meat of $28 which meant $42 charge for other food items of no value to me. They acknowledged delivery issue and didn't care I would cancel versus continue with a refund. I was happy but their error should nit be at my expense. Canceled my subscription and out $42. Very unhappy-

      HelloFresh

      Date: 07/10/2025

      Hello, *****! Thank you for taking the time to leave a review. Feedback like yours truly helps us grow and improve. We want to assure you that this is not the experience we want for you, and wed love the opportunity to turn it around.

      Were sorry to hear about your unexpected and frustrating experience with your delivery. We appreciate you bringing this to our attention, and wed like the opportunity to review what happened and see how we can make things right. Weve reached out to you privately via email to ensure your satisfaction and hope to hear from you soon.

    • Shawn C

      Date: 06/24/2025

      For a supposed week of pre-made meals for 2 Including nice sounding meals like "ohhh parmesan chicken", "soy meat loaves", etc I get no meats, a few overpackaged breadcrumbs, etc, and zero recipes. Worst service ever and zero interest now in any "meal" delivery "service" way to ruin industry

      HelloFresh

      Date: 07/09/2025

      Hello, *****! Thank you for taking the time to leave a review. Feedback like yours is essential; it helps us identify areas for growth and improvement, and we truly appreciate it.

      Were truly sorry to hear that your experience didnt meet your expectations. We understand how disappointing it can be when things dont align with what was anticipated, especially when it comes to something as important as meals for the week.

      We truly value your feedback regarding the packaging and contents. Our intention is always to provide both convenience and quality, and we regret that this experience wasnt what you anticipated.

      Please know that your concerns have been shared with the appropriate teams, and were actively reviewing our policies and processes to help prevent similar issues in the future. We prioritize your experience and appreciate your patience and understanding.

      Thank you for bringing this to our attention, and we hope to have the opportunity to regain your trust in the future.

      The HelloFresh Team

    • Sarah K

      Date: 06/23/2025

      I have used Hello Fresh for YEARS! I have had many customer service issues over the years but stupid me, I stayed with them. Today I lost my mind. Their app, THEIR APP, didn't save my preferences for meals. So I contacted them to change my meals; they weren't available so I asked to cancel the box. They said they would. Well, my box came today so I called and said I cancelled it and I'm not paying. The response - sorry, there is nothing we can do. For real?? YEARS I have been a customer and THIS is how they treat their loyal customers?? OMG - they are beyond awful. Always had the worst customer service, I should've stopped using them years ago when I first had issues. AVOID LIKE THE PLAGUE!!!!!

    • Patricia S

      Date: 06/21/2025

      Save yourself the aggravation. I tried the free trial and went back and cancelled after the first delivery because they sent me pork, turkey, and foods that I did not like! Then they reactivated my account and sent me an email that my order was out for delivery. I called immediately after I noticed my account was not cancelled and asked to stop the delivery, and I have been charged $90 twice, when their advertisement said it would not be that much for a meal for 2 people for 4 days, and mostly veggies and salads. This time they are sending random meals they chose and want to get rid off. This is ridiculous!! Save your money and the aggravation!

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