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Business Profile

Food Delivery

HelloFresh

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Food Delivery.

Reviews

This profile includes reviews for HelloFresh's headquarters and its corporate-owned locations. To view all corporate locations, see

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HelloFresh has 6 locations, listed below.

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    Customer Review Ratings

    1.07

    Average of 871 Customer Reviews

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    Review Details

    • Amanda R

      Date: 06/09/2025

      I was told to put in my credit card information which was a mistake "to reserve the box." After that- I cancelled the account. I am still receiving the box. I don't want this. I can't ship the box back. This is a shady company. AVOID.

      HelloFresh

      Date: 06/13/2025

      Hello, ******! Thank you for taking the time to leave a review! It is feedback like yours that helps us grow and improve! We want to assure you that this is not at all the experience we want for you, and we would love a chance to turn it around!

      We are sorry to hear about your unexpected and frustrating experience with the order processing, especially after you canceled your account. We understand how upsetting it can be to be charged for an unwanted order. We apologize for any confusion and would like to make things right. We have contacted you privately via email to ensure your satisfaction and hope to hear from you soon.

    • Roy W

      Date: 06/04/2025

      My experience with HelloFresh was incredibly frustrating. I was promised a first-time customer discount (50% off and free shipping), but it disappeared at checkout. After wasting nearly an hour with their bot and a support agent, the promo code they gave me didnt workon multiple devices and browsers.Worse, I explicitly said I did not want to place an order and requested to cancel everything. Despite this, they told me a box was already in processing and couldnt be canceledeven though I was still within their advertised cancellation window. Now I'm being charged for a box I never agreed to receive.This feels deceptive and inflexible. They gave me a credit I never asked for, instead of solving the actual issue.I strongly recommend avoiding HelloFresh. Their system is confusing, their customer service is slow, and they make it far too difficult to cancel or get a straight answer. DO NOT USE THIS COMPANY.

      HelloFresh

      Date: 06/13/2025

      Hello, ***! Thank you for taking the time to leave a review. Feedback like yours helps us grow and improve. e want to assure you that this is not the experience we want for you, and wed love the chance to turn it around. 

      We're sorry to hear about your unexpected and frustrating experience with the promotion and the order cancellation process. We apologize for any inconvenience this may have caused and would like to make things right. We've reached out to you privately via email to ensure your satisfaction, and we hope to hear from you soon.

    • Ryan B

      Date: 05/28/2025

      I had a subscription with Factor and have been using them for a month or 2. Over Memorial Day weekend, my delivery got delayed for some reason and showed up at my door on Tuesday 5/27 where it should've been delivered on Sunday 5/25. That in itself was not a big deal. I understand delays happen sometime. The problem is what ensued afterwards. The box showed up and all of the ice had melted, the box was clearly sitting in the heat for days, and the food looked hot, nasty and spoiled. I called the ************* Team letting them know what had happened and that my family could've gotten extremely sick by eating this spoiled food. While somewhat sympathetic, all they would offer was to credit the week's delivery (which of course had to happen as the food was spoiled and nasty), and then a $30 credit to my account. After explaining to them multiple times my dissatisfaction with that solution, they would not budge and said that's all they could do with is absolutely ridiculous. I honestly don't care about the money. It's the principal of the situation. My family could've gotten very sick eating that food. They acknowledged that something got messed up and were barely willing to do anything to correct the situation and save the customer. So, I asked for a manager who said the same thing and would not budge. So I then cancelled the service as I will not do business with a company like this. I am appalled that this is your "************* Team". The people I worked with should not be customer facing in my eyes. Anycase, I will be writing this same review on all social media platforms warning people not to engage in business with your company as you do not care about your customers. Good Luck. Do Better.

      HelloFresh

      Date: 06/13/2025

      Hello, ****! Thank you for taking the time to leave a review! It is feedback like yours that helps us grow and improve! We want to assure you that this is not at all the experience we want for you, and we would love a chance to turn it around!

      Were truly sorry to hear about the condition of your recent delivery and the disappointment that followed. Also, we completely understand your concern, especially when it comes to the safety and quality of meals your family receives. Please know that this is not at all the experience we intend for you! Our team is here for you, and we never want you to hesitate to reach out if you need help! After looking up your account, we were unable to locate it, and it appears you may be contacting HelloFresh ***. We highly recommend reaching out to Factor through this link: ******************************** for further assistance. We are currently reviewing our policies and processes to prevent such issues in the future. Your feedback is invaluable, and we are committed to making the necessary improvements. We regret that this situation led to such hardship and appreciate you bringing this to our attention.

    • Wendy D

      Date: 05/27/2025

      My Hello Fresh experience has been mediocre at best. I would suggest that you try all the other Meal Prep companies on the market first. My Last order came with tepid water in the ice bags, meat was warm, entire box damp and wilted and they offered to compensate me $57 out of the $200 that I paid for four meals for four people????? HelloFresh thinks accommodating me for 1/4 of the price of the box for all the meat? It should be the other way around, the meat should be 3/4 of the price of the box not the potatoes and vegetables! Cheers,A not so happy customer of **************************

      HelloFresh

      Date: 06/09/2025

      Hello, *****! Thank you for taking the time to leave a review! It is feedback like yours that helps us grow and improve! We want to assure you that this is not at all the experience we want for you, and we would love a chance to turn it around!

      We're sorry to hear that your recent experience did not meet expectations. We understand how disappointing it can be to receive a box that doesn't arrive in ideal condition, especially when it impacts your meals. Please know that this is not at all the experience we intend for you! Our team is here for you, and we never want you to hesitate to reach out if you need help! After looking up your account, we were unable to locate it, and it appears you may be contacting HelloFresh ***. We highly recommend reaching out to HelloFresh ****** through this link: *************************** for further assistance. We are currently reviewing our policies and processes to prevent such issues in the future. Your feedback is invaluable, and we are committed to making the necessary improvements. We regret that this situation led to such hardship and appreciate you bringing this to our attention.

    • Rahbi D

      Date: 05/20/2025

      Literal trash service. We had a subscription to their trash dog food under their company, The Pets Table. We canceled the subscription after our dog didn't want to eat the food. We canceled not once, not twice, but three times. I just got off the phone with a rep, and was told it wasn't canceled because the "m" in ".com" was missing in the registered email. And we can't get any refunds for any of the food. So now we have 3 months worth of food in our freezer and a new box just arrived today.Literal scam, predatory company.

      HelloFresh

      Date: 06/09/2025

      Hello, Rahbi! Thank you for taking the time to leave a review! It is feedback like yours that helps us grow and improve! We want to assure you that this is not at all the experience we want for you, and we would love a chance to turn it around!

      Were truly sorry to hear about the frustration this has caused. We understand how upsetting it must be to receive multiple shipments after attempting to cancel your subscription. Our team is here for you, and we never want you to hesitate to reach out if you need help! After looking up your account, we were unable to locate it, and it appears you may be contacting HelloFresh ***. We highly recommend reaching out to The Pets Table through this link: ***************************** for further assistance. We are currently reviewing our policies and processes to prevent such issues in the future. Your feedback is invaluable, and we are committed to making the necessary improvements. We regret that this situation led to such hardship and appreciate you bringing this to our attention.

    • Leigh B

      Date: 05/19/2025

      First delivery was left out in the sun on a 100 degree day, even though a shaded porch was within a few feet. Got a refund Second delivery was left at a neighbors house. Have cancelled. What a POOR SERVICE!!

      HelloFresh

      Date: 05/23/2025

      Hello, *****! Thank you for taking the time to leave a review. Feedback like yours is essentialit helps us identify areas for growth and improvement, and we truly appreciate it.

      Were sorry to hear about the delivery issues you experienced. We understand how frustrating and disappointing that must have been, and we sincerely regret that your experience fell short of expectations.

      Please know that your concerns have been shared with the appropriate teams, and were actively reviewing our policies and processes to help prevent similar issues in the future. Your experience matters to us, and we value your patience and understanding.

      Thank you for bringing this to our attention, and we hope to have the opportunity to regain your trust in the future.

      The HelloFresh Team

    • Alesha L

      Date: 05/19/2025

      This is the worst company to ever deal with!!! They refuse to listen to their customers when they ask to be cancelled and then charge them almost ********************************************************************************* processing. Their customer service is horrible they treat you terribly and refuse to help or give you any assistance whatsoever. We are out all this money with food we dont want nor chose to have. I will never use this company again.

      HelloFresh

      Date: 05/23/2025

      Hello Alesha! Thank you for taking the time to leave a review. Feedback like yours helps us grow and improve, and we truly appreciate it.

      Were sorry to hear about your unexpected and frustrating experience with order processing. We completely understand how upsetting it can be to be charged for an order you didnt want. Please know that this is not the experience we want for you, and we would love the opportunity to make things right.

      We strive to provide a positive experience for all our customers, and it's clear we fell short this time. We sincerely apologize for any confusion caused.

      Weve reached out to you privately via email to address your concerns and ensure your satisfaction. We hope to hear from you soon.

      The HelloFresh Team

    • Jim H

      Date: 05/16/2025

      Ingredients were not fresh. The pepper in the sausage meal was rotten. The sausage smelled like a giant f*** The other chicken meal was a CUTLET and it was gross. Watery even.

      HelloFresh

      Date: 05/21/2025

      Hello, ***! Thank you for taking the time to leave a review. Feedback like yours helps us grow and improve. e want to assure you that this is not the experience we want for you, and wed love the chance to turn it around. 

      We're sorry to hear about your unexpected and frustrating experience with the quality of the ingredients. We apologize for any inconvenience this may have caused and would like to make things right. We've reached out to you privately via email to ensure your satisfaction, and we hope to hear from you soon.

    • Monique F

      Date: 05/12/2025

      They overcharged my card & told me its just a glitch. I was informed I would get a ********** havent received it as of yet. I was also told I would receive a email informing of the refund & still havent received it. The food is not fresh. They send old ****************** Dont trust this company. There are other reputable meal prep companies. Go elsewhere

      HelloFresh

      Date: 05/16/2025

      Hello, *******! Thank you for taking the time to leave a review! It is feedback like yours that helps us grow and improve! We want to assure you that this is not at all the experience we want for you, and we would love a chance to turn it around!

      We understand how frustrating it must be to deal with issues related to refund, communication, and the quality of your order. We apologize for any confusion and would like to make things right! We have contacted you privately via email to ensure your satisfaction. We hope to hear from you soon!

    • Mary W

      Date: 05/10/2025

      Absolutely the worst customer service ever ever. Ive tried it to the beginning of May to change my address via phone. I was told twice to change it online, which I did then they try to tell me that it wasnt changed in time and it was delivered to the wrong address. Try to call them again and ask him what we could do about this and how theyre gonna fix it. She pretty much told me there was nothing she could or would do because the box was already delivered. I will never ever order from these people again. I would rather eat out a trashcan and starve before I order from HelloFresh. !!!!!!!!!!

      HelloFresh

      Date: 05/15/2025

      Hi ****! We are disheartened to learn of your frustrating experience with our customer service team. We continuously endeavor to provide clear and supportive assistance, and it is evident that we did not meet these standards in your case. 

      We are currently reviewing our policies and processes to prevent such issues in the future. Please know that your feedback has been recorded and shared because your experience is important to us. We value your patience and understanding.

      We appreciate your feedback and will use it to enhance our processes and communication with customers. If you have any further questions or concerns, please do not hesitate to contact us. Thank you for bringing this to our attention, and we hope to have the opportunity to regain your trust in the future.

      The HelloFresh Team

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