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Business Profile

Financing

Katapult

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Financing.

Complaints

Customer Complaints Summary

  • 58 total complaints in the last 3 years.
  • 23 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/11/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a dresser from *******. I had to go under Katapult leasing. They are charging me double and harassing me 8 am to 10 pm. Every time I go to make a payment they are doubling the price. I need tomhis to stop.

    Business Response

    Date: 04/21/2024

    Good afternoon, BBB Team, 

    We are unable to locate any information for the complainant.  The name, email address, and phone number does not match an account associated with Katapult. 

    Thank you,

    Katapult Team

  • Initial Complaint

    Date:04/08/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello,I had placed an order (in Feb) through Katapult with the merchant ********************** in hopes of purchasing an item but has been a nightmare up until this day. When I finalized the order on the site, I only had received the lease confirmation but no order confirmation from the merchant. A couple days I went ahead and verified with Katapult that this order went through and when to expect an update from the merchant but I was told that this was an invalid lease and it had to be cancelled. So I give it a week to wait for an update just to find out that they were still charging me weekly for my payments and that they needed to verify with the merchant that the order did not exist to complete the cancellation. Another week goes by, I get an email from the Katapult specialist team stating that I, yes myself, needed to get in contact with the merchant to have them contact Katapult regarding my lease so they could cancel it in their end. So I did this in hopes it would expedite the process but little did I know how unprofessional ******************* Cameras (in **) are. I called and spoke to a gentleman to only give me rude attitude and that he couldnt do anything since there was no order number and that I didnt even exist in their system. Better yet, I asked him to get in contact with Katapult only to have him say my order didnt exist and he hung up on me as I was talking. I went ahead and contacted Katapult AGAIN for them to tell me that they cant do anything until the merchant reaches back. It has now been six weeks of me paying for this lease that apparently does not exist. This is extremely frustrating and now I believe Katapult and ******************* Cameras are fraud. I have gotten no help from anyone on both sides to just have me throw my money away. I was an active Katapult user but now I never want to use this service ever again. I also have had thoughts of bringing this isssue to court. Thanks for wasting my time and money Katapult. Fix this issue

    Business Response

    Date: 04/21/2024

    Good afternoon, ***********

    Thank you for sharing your feedback. Communication has been sent to you via email directly requesting to schedule a call. 

    Please respond to my email with the best time to reach you if you wish to discuss your complaint further.

    Thank you,

    Katapult Team

    Customer Answer

    Date: 04/26/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    *********************



     

  • Initial Complaint

    Date:04/05/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ending the near of my lease ********** they started taking unauthorized payments out at any time of ***** sometimes it would be double 144 I have tried to ask for an explanation but cannot get a good explanation...

    Business Response

    Date: 04/21/2024

    Good afternoon, 

    Thank you for bringing this to our attention. We will reach out to our mutual customer directly.

    Thank you,

    ******************** Team

    Customer Answer

    Date: 04/24/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    ***********************



     

  • Initial Complaint

    Date:03/18/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I canceled auto draft payments via phone *** in writing. They took 231 and then 250 on march ************************************************** money and setting up arrangement's worh creditors so my kids can eat I need this money returned at least the 250 that was takem few hours after the 231. I stopped allowing these. They were rude hateful over phone. Said can tale all my money. Help

    Business Response

    Date: 03/18/2024

    Good Morning

     

    Thank you for bringing this to our attention. We will review and follow-up with our customer directly.


    Thank you ,

     

    Katapult Team

  • Initial Complaint

    Date:03/04/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They charged me for something I never received! They won't give me my money back. I provided all the proof that was requested and they still refuse to give me my money back. They keep sending me in circles and all I want is my money back! They already agreed to it and said they will return my money but they refuse to send my money back! They have attitudes and say there is no one in the office at the time to handle it! I'm going to file a police report because at this time it's theft of my money! They have poor customer service! They are nothing but a scam!

    Business Response

    Date: 03/13/2024

    Good evening,

     

    We have been in constant communication with ************. We have informed the customer of a refund being owed and the options to have it processed. As of today, no information has been provided. 

     

    ************ is welcome to respond directly to this complaint advising how he wishes to proceed with the refund. 

     

    Thank you,

     

    Katapult team.

    Customer Answer

    Date: 03/14/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

    [Your Answer Here]

     MY COMPLAINT IS NOT BEING RESOLVED BUT NOW LIED TO ONCE AGAIN OF PROOF BEING PROVIDED 

     This is a lie and this company should be shut down! I have proof of everything I sent them that they have requested! I have actual proof of everything. Not just someone that keeps saying I sent nothing back! I'm ****** off that the BBB CAN LET A SCAM COMPANY KEEP STEALING PEOPLES MONEY AND LET THEM GET AWAY WITH IT! IM CALLING EVERY NEWS CHANNEL THERE IS IN ***** AND IM TAKING THIS STORY NATIONAL! IM TIRED OF BEING LIED TO AND TIRED OF THE ATTITUDE I GET WHEN CALLING TO GET MY MONEY BACK! THEY SENT THE MONEY TO AN ACCOUNT THAT WAS CLOSED KNOWINGLY! THEN MAKE CLAIMS ******** TOOK THE MONEY! ******** HAS CONFIRMED SEEING THE MONEY BEING SENT AND REJECTED IT FOR A CLOSED ACCOUNT! EVER SINCE THEN ALL I GET TOLD AFTER PROVIDING ALL INFORMATION REQUESTED IS TRASH! THEY JUST KEEP SAYING NOTHING IS SENT BUT THEY CAN REPLY BACK TO EVERY MESSAGE SENT OTHER THEN PROOF THEY ASKED FOR TO PAY YOU BACK YOUR MONEY! THIS ITS A BUNCH OF ARABS ALL THE **** AND AMERICANS NEED TO STOO DOING BUSINESS WITH THESE COMPANIES! IM CALLING NEWS CHANNELS AS OF NOW! IVE HAD ENOUGH AND SICK OF THESE GAMES! AND I WONT BE UPLOADING MY PROOF OF EVERYTHING I SENT THEN BECAUSE ITS ALL MY PERSONAL INFORMATION!  

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.


    Sincerely,

    *********************




     

    Business Response

    Date: 05/20/2024

    Good EVening,

     

    We have reached out to our mutual customer directly.

     

    Thank you

     

    Katapult team

  • Initial Complaint

    Date:03/04/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased some items from ******* using Katapult and noticed as soon as I purchased the item I chose the wrong color on one of the items so I cancelled the item before it was even processed. Katapult is still charging me for the item because they say they havent received the money back from ******* even though I sent them the invoice that shows they cancelled the item and what the total amount was that was charged to the Katapult card. They continue to say that I have to pay for this item until they get the refund even though they can see the item was cancelled. This is shady business practices. Why as a customer am I still paying for an item I never got. They should adjust my lease and then they can figure out on the backend how to get their money back they were actually never charged.

    Business Response

    Date: 03/13/2024

    Good Evening

     

    This issue has been resolved with our customer directly.

     

    thank you

    Customer Answer

    Date: 03/13/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    *******************************************************



     

  • Initial Complaint

    Date:01/18/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Over charged, last payment was $56, they charged the full $141 and told me that's how their system works and nothing they can do. I've made extra payment that they didn't apply to the lease. lease was $2074. I paid $5533 because their system over charged and didn't apply the extra payments

    Business Response

    Date: 02/06/2024

    GOOD EVENING, 

     

    THIS ISSUE HAS BEEN RESOLVED WITH OUR MUTUAL CUSTOMER DIRECTLY.

     

    THANK YOU

     

    KATAPULT TEAM

    Customer Answer

    Date: 02/07/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    *******************



     

  • Initial Complaint

    Date:01/11/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Somebody fraudulently took a loan out in my name with my social security number through Katapult, I have contacted Katapult multiple times through email and phone and they refuse to close the account and acknowledge this fraudulent activity.

    Business Response

    Date: 01/15/2024

    GOOD AFTERNOON,

    PLEASE BE ADVISED, COMMUNICATION HAS BEEN SENT TO THE CLAIMANT REQUESTING INFORMATION IN ORDER FOR KATAPULT TO PROPERLY REVIEW THIS CLAIM. 

    THANK YOU,

    KATAPULT TEAM

  • Initial Complaint

    Date:01/05/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had two return orders to *******. Katapult kept charging me every month for the returned items. I called Wayfair and they contacted Katapult to confirm there were no active leases. I didnt receive any updates from Katapult so I contacted them directly. ******* said he saw 4 active leases that were on a payment schedule. I explained the situation and he said he was going to cancel all leases. I asked about the refund for my payments and was told a special department would contact me. Its been a few days an I have not heard back. Today, I was charged another round of payments.

    Business Response

    Date: 01/15/2024

    Good afternoon, 

    This complaint has been resolved with our customer directly.

    Thank you,

    ******************** Team

    Customer Answer

    Date: 01/17/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    *******************



     

  • Initial Complaint

    Date:12/27/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order on Dec. 15th, my order was cancelled that same day, ok no problem it happens. I receive an email stating i will be refunded my deposit, there is nothing more for me to do, ok cool. 12 days passes, i talk to 2 agents telling me "we have processed your refund, it should be refunded to you in 3-5 days" these 2 agents said this to me 6 days apart. it's funny this company has no problem taking an initial deposit from you, but the moment there is a cancellation or delay, they take their sweet time getting your money back to you. Unfortunately i had to resort to getting the Better Business Bureau involved because this is ridiculous. I want my money back, not another 3-5 days, but now!!

    Business Response

    Date: 01/03/2024

    Hello, *************************,

    We appreciate you taking the time to share your experience with us. We completed your refund request on 12/27/2023.  We apologize for the inconvenience caused.
    Please contact us via our chat service online at www.katapult.com; or at ************** **********, if you wish to speak with a live agent.
    We value your business, and your concerns are important to us.

    Thank You,

    Katapult Customer Relations

    Customer Answer

    Date: 01/04/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    *************************



     

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