Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/07/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I deposited my money im yotta account i withdrawed part of my money but I was not able to fully get all my money back. Yotta advertised their banking institution as FDIC, they were using other banks to move their products, some how millions and millions of dollar disappeared and it been a hard and frustrating process for every costumer that used Yotta. It is my money and I just want it back

  Customer Answer

  Date: 08/01/2025

  Better Business Bureau:
  
  At this time, I have not been contacted by Yotta regarding complaint ID ********.
  
  Sincerely,
  
  ****** ******
  

• Initial Complaint

  Date:07/01/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint regarding my experience with Yotta Technologies. My Yotta account was deactivated without any prior warning or explanation, and I had $959.06 in the account at the time. I have reached out to their support team multiple times over several days, and have also sent messages to their feedback and general inquiry email addresses, but have not received a single *********** a customer, I believe I deserve a clear reason for the account closure, an opportunity to appeal or resolve the matter, and most importantly, a timely return of my funds. The lack of transparency, communication, and access to my own money is extremely troubling and raises serious concerns about the companys business practices.I am requesting that Yotta:Provide a formal explanation for why my account was deactivated.Return the full balance of $959.06 to me immediately.Improve their customer service responsiveness for all affected customers.This experience has been deeply frustrating, and I hope the BBB can help facilitate a resolution.Desired Resolution:Full refund of my account balance (*************** explanation of account closure Assurance this will not happen to other customers without communication

  Business Response

  Date: 07/01/2025

  Unfortunately, we are no longer able to offer you Yotta accounts or services. This includes cashing out any remaining prizes. We also cannot provide any refunds of any kind. 
  
  If you have any further questions please refer to our official rules and terms of service.

  Customer Answer

  Date: 07/02/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  There is no reason why this should be. I did not violate the terms and conditions. I have spent almost $10k with Yotta. Why am I not getting my money? 

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***** *******
  
  
  
  
   
  

  Customer Answer

  Date: 07/02/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  There is no reason why this should be. I did not violate the terms and conditions. I have spent almost $10k with Yotta. Why am I not getting my money? 

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***** *******
  
  
  
  
   
  

  Business Response

  Date: 07/03/2025

  Unfortunately, we are no longer able to offer you Yotta accounts or services. This includes cashing out any remaining prizes. We also cannot provide any refunds of any kind. 
  
  If you have any further questions please refer to our official rules and terms of service.

• Initial Complaint

  Date:06/18/2025

  Type:Billing Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On june 2nd i signed up with yotta. Proceeded to buy a $5 coin package and proceeded to win 130$. Once i tried to withdrawal it said i needed to verify my identity. So i did. I used their system to verify with my state id and selfie and also used plaid to link my bank account and also used that to verify my identity. Everything went thru so i proceeded ro attempt to withdrawal my money. About 6 hrs later i checked my account to see they locked my account because they said they couldn't verify my identity. Whic im not sure how they couldn't seeing as I used their verification process and plaid and it said i was verified. So i emailed them and keep getting a stock message saying they couldn't verify my identity and then. Another time it was they couldn't offer me an account and that my accont will be deleted. I tried calling the number on their site it asks u to leave a message and i did no call back. I have emailed multiple times nd at this point cant get a reply. I can log onto my account and see that my $132 and some change is still there and that my account is still locked and wont let me withdrawl my winnings that i basically paid for since i bought a coin package. And i cant get in contact with anyone even thru email. Its a stock message and now i dont even get a reply

  Business Response

  Date: 06/19/2025

  We are still a smaller platform and new company which means our verification tools and software tend to be a bit more strict in the approval process than larger corporations. After completing a review of your account, your account is locked and will be closed. We will not be able to offer you an account or services.
  
  

  Customer Answer

  Date: 06/23/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   The approval process? What approval process is that because anyone can sign up for an account and deposit money for buying a coin package like I did and spend their money and win and then you want to approve them once they have their money and they're trying to withdraw? That makes no sense anybody can sign up so there's an approval process don't you think you would screen people before you created their account? So basically you're saying you're just stealing from people because you don't do an approval process to after they want to withdrawal and I already did a verification process and said I was approved when I tried to withdraw because you have to have your identity proven which I did I link my bank account through plaid which is a very secure platform and did the verification process with my ID and selfie with AI through your company your company's verification stuff that I was approved but then after a couple hours I get a kick back from the "support team" then you couldn't verify my identity and that you couldn't give me my money and you're closing my account but couldn't give me any other reason once I asked you how wasn't I verified whenever I went to the whole process and it said I was verified and it's admitted my withdrawal to you guys? So what is this approval process that you speak of because like I said you're basically letting anybody sign up letting anybody buy a coin package by depositing money and and they play on their money and they win and they go to withdrawal and you tell them all verification process okay cool no problem go to the old verification process you're verified and submit the final withdrawal and it says that you're withdraw them submitted blah blah blah and then you get an email a couple hours later saying you couldn't be verified and that they're taking your account. Seems to me it's a money making scheme for you guys because of all the law suit c*** you got going on right now too. All anybody has to do is go online and see that you have Frozen millions of dollars of people's money that they can't even access right now that's why there's all kinds of lawsuit with you and evolve. That's 132 dollars and some change that is owed to me from your site because I opened an account that you allowed me to open up deposited money but you allowed me to do but now all of them approval process well what is it approval process because sounds like you're stealing money and don't want to get somebody with the money that they paid for and basically one like that services and good that I bought from you technically that you're not giving me.

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***** *******
  
  
  
  
   
  

• Initial Complaint

  Date:06/04/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have $11,138 in my Yotta account and I want to be able to withdraw my money from this account. Withdrawals have been frozen for months with no timeline for when they will be able to be withdrawn.

  Business Response

  Date: 06/10/2025

  Yotta does have any new updates for this year or any updates from Evolve. Yotta has been working with a lobbying firm to help in the efforts for a resolution. Given the recent change in administration, we have retained a second firm to actively engage with the new ********. We will be sure to post updates to our status page as we get them *******************************************************************

• Initial Complaint

  Date:05/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I created my account on ************************** which is on the iOS App Store and I have all valid LEGAL documents to verify my account. I gave this company my ID ************* my ****************** of my *********** said that the account could not be verified and are locking MY MONEY. This is unjust and I need my money back.

  Business Response

  Date: 05/21/2025

  This customer did not complete their verification required to confirm identity. They are still completely able to do this and have not done so. 

  Customer Answer

  Date: 05/23/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   This is a LIE. They are saying that I am still able to verify when that is NOT true. It gives you 3 chances to verify with your ID & Selfie which I did PERFECTLY fine. And I got my ID straight from the **********************. I have verified on other online casinos with no issues which I have evidence of as well. And followed all the instructions to verify my documents perfectly. They are purposely holding my money against my will illegally. Withyotta also has a class action lawsuit for holding peoples money which can be found here as well.

  ***************************************************************************************************************************************************************

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ******* ********
  
  
  
  
   
  

  Business Response

  Date: 06/02/2025

  Unfortunately, we are not able to continue to offer an account to customers who are unable to complete the verification process. This includes cashing out any remaining prizes. We also cannot provide any refunds of any kind. 
  
  If you have any further questions please refer to our official rules and terms of service.

• Initial Complaint

  Date:04/23/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've lost over $34,000 banking with Yotta Savings. Since May, 2024 the money I had in my savings account has been frozen. Later in November of 2024, I was told that over 99% of the money I had in my account was gone. ********************** has not rectified my missing funds, or the ten's of millions of end user's money that has gone missing. Tangentially, Yotta advertiser's itself as FDIC insured, yet none of the money that's been stolen under their watch has been returned nor actually qualify as FDIC insured.

  Business Response

  Date: 04/25/2025

  This is an ongoing issue that has continued to impact Yotta customers. This customer has been provided all of the information regarding their actions to take and what actions Yotta is taking. Yotta does not have any new updates for this year or any updates from *********** & Trust which is the financial institution holding this customers funds. ********************** has been working with a lobbying firm to help in the efforts for a resolution. Given the recent change in administration, we have retained a second firm to actively engage with the new ********. Customers can check on the latest updates on the Yotta status page as we get them *******************************************************************

  Customer Answer

  Date: 04/28/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  This issue has persisted for a year, no real progress has been made and this banking service continues its dishonesty by advertising itself as FDIC insured. The issue will not be resolved until all end user have been made whole, which has yet to happen.
  

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ****** ********
  
  
  
  
   
  

  Business Response

  Date: 05/27/2025

  As of Tuesday, May 27 2025 Yotta has no new updates to share. 

• Initial Complaint

  Date:04/22/2025

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Yotta is a *************** app that advertises as being FDIC insured and that users can withdraw their money at any time. Due to the founders' gross negligence, particularly in not terminating a relationship with a middleware company that went bankrupt, millions of end user funds are now frozen and presumably lost. This is not a miniscule amount. Many end users have lost entire life savings. Yotta has pointed the blame elsewhere but at the end of the day, the users that lost their business were doing business with Yotta. Yotta has a fiduciary responsibility in insuring what they advertise remains true, that is that if we entrust Yotta with money, we should be able to withdraw that money at any time. It's ridiculous that Yotta continues to exist and that they have faced 0 consequences to date.

  Business Response

  Date: 04/22/2025

  ****** has launched a website  **************************  which includes resources for end users including FAQs about the reconciliation process, as well as information about the process to disburse end user balances at Evolve. Please visit their website for information on the reconciliation and distribution process. 

  Customer Answer

  Date: 04/23/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  This is an unacceptable response. Yotta continues to pass the blame without taking any accountability for the millions of dollars that have collectively been frozen and inaccessible in THEIR APP. The fact is I did not willingly do business with ***********. My trust, due to Yotta's false advertising, was placed in Yotta. They failed to make any mention that there was inherent risk in their business model and that my money could mysteriously vanish at any time. If any user had known this risk was even remotely possible, surely no one would have done business with Yotta.  Yotta marketed itself as a safe vehicle for users to place their money. They have a fiduciary responsibility to protect end user funds at all costs.

  I want to be clear, I have spoken with representatives of Evolve and their story is vastly different than what Yotta puts forward. In fact, ****** claims that they do not have my money at all and that Yotta should know where it is. It's of my opinion that Yotta was aware of risks and chose to ignore them and I tend to agree with *********** in that Yotta should have a trail of where my money is. I put my money with YOTTA. YOTTA has made my funds inaccessible. YOTTA continues to do nothing for their customers. 

   

   

  Sincerely,
  
  ***** *****
  
  
  
  
   
  

  Business Response

  Date: 07/09/2025

  Yotta does not have any new updates as of July 3, 2025. 

  Customer Answer

  Date: 07/13/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  How can there be no updates? Can you actually help me understand specifically what Yotta is doing to help MY situation? Has someone looked into my account? Has anyone made calls to see what can be done? 

  These are the questions thousands of end users are asking and Yotta continues to dodge and do nothing. I expect their next response will be something along the lines that "there are no updates". I will continue to reject these responses until someone actually helps me. 

  
  Sincerely,
  
  ***** *****
  
  
  
  
   
  

• Initial Complaint

  Date:04/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ********* ***** have been dealing with an issue over a year now with a Bank that was FDIC insured. I have contacted them on multiple occasions, hoping to get this problem resolved with the bank stealing over 100 million dollars from ************************ yet they seem to not be much of helpful in this whole ordeal and have come to complain about this matter. This happened in May 12 where all costumers of this bank were informed that they were unable to get there funds out of the Bank in question. 7K of my money that I put in this bank has gone and Yotta has been of no help to their customers. I am here to get this underway and hopefully get my funds back.

  Business Response

  Date: 04/07/2025

  ****** has launched a website  **************************  which includes resources for end users including FAQs about the reconciliation process, as well as information about the process to disburse end user balances at Evolve. Please visit their website for information on the reconciliation and distribution process. 

• Initial Complaint

  Date:04/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I opened an account with Yotta in May of 2021 because my brother had told me Yotta was an alternative to a high yield savings account and was FDIC insured. From May of 2021 to November of 2023, I deposited $3,621 of my own money into the app to have an alternative savings account set up. Since Spring of 2024, I have been one of thousands of users who have been unable to withdraw funds from Yotta. I was told that my funds were with the bank Evolve, but Evolve told me in November of 2024 they only have $0.91 of the $3,621 that I deposited. Since this communication from Evolve, I have not received word on where my funds ended up going or when I could expect to receive more money back.I emailed Yotta on 3/22 regarding this issue and have not heard back. If possible, I would like to receive information from Yotta regarding the money I put into the account, where that money was sent and when I could potentially get some (if not all) of my money back.

  Business Response

  Date: 04/01/2025

  ****** has launched a website  **************************  which includes resources for end users including FAQs about the reconciliation process, as well as information about the process to disburse end user balances at Evolve. Please visit their website for information on the reconciliation and distribution process. 

  Customer Answer

  Date: 04/14/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

  I went to the reconciliation website back in November, and Evolve stated they only had less than $1 of the funds I deposited over two and a half years. When I called Evolve a couple of weeks ago they stated they did not have my money. I am still unclear on where my money was sent and have not received a clear answer from Yotta nor have I gotten any statements regarding where my money was sent.

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ******* ******
  
  
  
  
   
  

  Business Response

  Date: 06/10/2025

  Yotta does not have any new updates for this year or any updates from Evolve. Yotta has been working with a lobbying firm to help in the efforts for a resolution. Given the recent change in administration, we have retained a second firm to actively engage with the new ********. We will be sure to post updates to our status page as we get them *******************************************************************

  Customer Answer

  Date: 06/23/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   I appreciate Yotta's efforts at attempting to locate funds for users like myself. However, ultimately I am still out $3600 of my own money that I put into the app and was told would be FDIC insured. Until I know where my money went I will not be satisfied

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ******* ******
  
  
  
  
   
  

• Initial Complaint

  Date:03/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  03/14/2025 on this date I had a issue with Yotta bank and trust which they advise me because my phone number changed to start another account with a different email and then once I did that I hit the Jack.They wont allow me to access my funds and they wont allow me to access anything in the app anymore making me switch back to my old account and they did that, they held my funds to where I couldnt access them then they switched the account back over to the old account changed. My profile name changed my phone number for my old number to my new switch my emails and left me with five dollars out of 3600. I talked to them showed them proof they wont text or email me back

  Business Response

  Date: 03/21/2025

  Yotta only offers one account per user. This user attempted to open multiple accounts and ********************** transferred all redeemable winnings from the duplicate account to one account that this user has access to. 
  
  ********************** only supports one application per person and as their original account under *********************************************** already has their SSN, they were instructed to use that original account. ********************** is unable to remove SSNs from an account.
  
  Because they had already completed the ** verification on their duplicate account under *************************************************** our team made changes on the back end to enable them to verify the original account so they could cashout their winnings. 
  
  Yotta completed the transfer of $1584.68 YottaCash onto their original account under *********************************************** and they must go through the verification process on that account to cash out. 

  Customer Answer

  Date: 03/31/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [
  Hey, they still havent put the money back on my account. They said they had for the 1583. They never actually put it back on my account.]

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ****** ******* ************************************

  Customer Answer

  Date: 04/24/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

  If their response isnt different than my responses are different because Im not accepting not getting any of my money back that they took for me they stole my money. I mean its so stupid but nobodys owning up to that. Its a bank, right 

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ****** ******* ************************************

  Business Response

  Date: 04/24/2025

  Yotta does not have a different answer or response. This customer has been helped by customer support multiple times and the outcome of the issue explained to this customer as well as the outcome.