Business ProfileforLili

I contacted lili on January 13. 2024 about my account fraudently being used. I had been in the hospital during which time these charges took place. My backpack along with my wallet, tablet, and important information that would allow anyone access to my account was all in my backpack as I planned on going home and taking it in the house. However my heart gave out on me and I was later admitted to the icu of ************* hospital. During which time my backpack anD other personal items had been stolen. When I found out about these charges I was still in critical care so I had to wait until I was able to contact lili. Well once I contacted them and provided them with all and any definite proof that I couldn't or didn't make these transaction they came back and said they were denying my dispute and I would need to provide more documents then the police report, admittance to hospital, and release from hospital. So I went above and beyond and had my doctor wrote a letter as well and they said this wasn't enough for them to appeal my dispute. Now this is totally wrong and not right I'm out a good chunk of change and now almost my place to live due to these funds being stolen. My children and I can't loose my house we will be on the streets. Foe lili not to back me up and approve my dispute when I have legit proof that these couldn't be me is totally not cool and un fair. All I want is these funds returned and lili to back me up. I am close to getting **************** involved as this is totally wrong and not right. I was in the icu and couldn't have went to these stores or whatever and made these. Clearly my wallet was stolen.