Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was trying to pay my rent thru flex app They took out 1155$ out my account and didnt pay anything so I canceled it . Today is April 5 24 I canceld it Tuesday soon as I got the money to pay my rent it took out another 1699 AND NOW IAm FINE TO GET EVICTED . ***** it has took my money after l canceled It and ant paid rent and my rent is no were near 2800 dollers . On top of not paying the rent and not refunding me my money after I canceled . Its take. Fees out of the 1155 and the 1699 even thou they didnt do they job. And I had to borrow that money from my family to pay the rent and this flex app just took it . I dont even understand why when I cancelled. What company takes 1155 then a person cancedls and they take out another 1699 iam beyond ****** . I

  Business Response

  Date: 04/09/2024

  To Whom It May ******************** complaint filed with the Better Business Bureau was referred to the ************************ at **********************.
  
  Recently one of our ************* agents sent you a resolution with regards to the concern on your Flex account. We understand that you opted out of rent coverage with Flex on 4/3, and your down payment was refunded immediately afterward. However, you paused your account on 4/5 and unpaused again 30 minutes after, which caused your account to opt in again for ***** rent coverage and our system attempted to process your down payment again.
   
  Nonetheless, both of your down payments have been refunded back into your bank account. If you have not received the funds, below is the Acquirer Reference Number (ARN) that you can provide your bank with to track the refund for each payment:
  *********************** * for $1155.44 payment 
  *********************** - for $1699.56 payment
  
  If you have any further questions regarding your account, please respond directly to the last email from our agent for assistance.
  
  Thank you for your business and for allowing us to be of service. Your concerns are important to us.
  
  Best Regard,
  Flex Support

• Initial Complaint

  Date:04/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged for my first payments rent twice. I have tried using their customer support and it is no help. It actually claims that I have not paid. When trying to call it does nothing but hang up one you.

  Business Response

  Date: 04/15/2024

  To Whom it May ******************** complaint filed with the Better Business Bureau was referred to the ************************ at **********************. Recently one of our ************* agents reached out multiple times regarding the concern on your Flex account. However, we have not heard back yet.
  
  If you have any further questions regarding your account, please respond directly to the last email from our agent for assistance.
  
  Thank you for your business and for allowing us to be of service. Your concerns are important to us.
  
  Best,
  Flex Support

• Initial Complaint

  Date:04/04/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Flex pay did not allow me to pay my rent on time despite charging me initially. I added funds to my payment method: $300. I accrued late fees and now I am unable to pay my rent in full for the month because I could not negotiate a credit limit increase. I decided to cancel the Flex payment instead and speak to my property personally. I am unable to withdraw my funds because it states that I changed my card recently and have to wait 24 hours. I do not have 24 hours to wait; I need to speak to my property manager and agree to pay half of my rent in order to pay off the late fees. I need to make the first payment today or I will get evicted, so I need to withdraw the $300 now, not in 24 hours.

  Business Response

  Date: 04/09/2024

  Better Business Bureau,
  
  *********************** complaint filed with the Better Business Bureau has been addressed by Flex.
  
  In response to the customers initial complaint, Flex followed up with the complainant to inform them regarding their stored funds. We confirmed with the complainant that their stored funds were successfully withdrawn on April 4th. We did not receive additional questions or concerns from the complainant.
  
  Since Flex has taken all of the commercially reasonable steps to address the complainants concern, we request that the Better Business Bureau close this complaint.
  
  Regards,
  
  Flex Support

• Initial Complaint

  Date:04/03/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a notification from my bank of a charge from Flex for a rent payment that I was supposedly authorized using my personal information. Upon notification I disputed the charge as fraud to my bank. This was on 2/2/2024. Well on 3/29/2024 an additional charge was taken from my bank account and after several attempts to contact Flex @ ************** I was told by my bank that this company provided documentation that the debit charge was valid. If this company would respond to my calls and emails, they would understand that this is a case of Identity theft and I need this money returned to my account.

  Business Response

  Date: 04/12/2024

  To Whom it May ******************** complaint filed with the Better Business Bureau was referred to the ************************ at **********************. Recently our ******** Care agent sent you a resolution email with regard to the concern on your Flex account. 

  Upon investigating your fraud claim, we have determined that the account in question was not opened fraudulently, therefore the payment charged is accurate. If you disagree with our assessment, the ****************** has set up the following website to assist victims of identity theft: ******************************.
   
  According to Flex records, your Flex account, ***************************, was created on 8/28/2023 and was used to pay rent for February 2024 in the amount of $2,415.47. You currently owe Flex a repayment for February 2024 rent of $500.00 and 1 monthly membership fee of $14.99. Please view the attachment for the debt owed.
  

  In addition, your Flex account has been canceled per your request on 4/10/2024. Please note that you still owe Flex $500.00, despite your account being canceled.

  If you have any further questions regarding your account, please respond directly to the last email from our agent for assistance.
  
  Thank you for your business and for allowing us to be of service. Your concerns are important to us.
  
  Best,
  Flex Support

• Initial Complaint

  Date:04/02/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Used flex to pay rent in the amount of $796.81. I requested a refund for this payment for the amount of $788.92 and have tried to contact customer service. There is no number to contact, only an online AI bot. I need this amount refunded back to my account in order for me to pay rent.

  Business Response

  Date: 04/03/2024

  To Whom it May **************** complaint filed with the Better Business Bureau was referred to the ************************ at **********************. Recently you spoke with one of our ************* agents and a resolution was reached with regard to the concern on your Flex account.
  If you have any further questions regarding your account, please respond directly to the last email from our agent for assistance.
  Thank you for your business and for allowing us to be of service. Your concerns are important to us.
  
  Best,
  Flex Support
  
  

• Initial Complaint

  Date:04/01/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My first year with Flex was great, for the last 4 months they are unable to relink/find my rental property, ************** in *********, **.. The same one I have used since the beginning, but it does not show up when I try to relink. You can only reach someone at flex via email, no one to talk to in real time. When rent is due you do not have a few days to hear from someone. In addition, I simple need to find my property on portal, this is a large property with many people using Flex. Just tell me what portal I was using. It should not be this complicated. I am paying a fee to use your service, but nothing ever gets resolved. Makes for a very stressful beginning of the month.

  Business Response

  Date: 04/10/2024

  To Whom it May ******************** complaint filed with the Better Business Bureau was referred to the ************************ at **********************. Recently one of our ************* agents reached out requesting additional information regarding the error you are receiving in the Flex app. However, we have not heard back yet.
  
  If you have any further questions regarding your account, please respond directly to the last email from our agent for assistance.
  
  Thank you for your business and for allowing us to be of service. Your concerns are important to us.
  
  Best,
  Flex Support

• Initial Complaint

  Date:04/01/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im using flex to pay my rent for the first time its is 11:53am CST flex has yet to charge my card for the first payment. I dont want any issues with my rent being paid. So Im reaching out to see if someone can force this payment please.

  Business Response

  Date: 04/04/2024

  To Whom it May ******************** complaint filed with the Better Business Bureau was referred to the ************************ at **********************.
  
  Recently one of our ************* agents sent you a resolution with regards to the concern on your Flex account. Your April rent was successfully processed through Flex on 4/2. If you log into your rent portal at this time, you should see that your April rent was paid for in the amount of $938.83 and your balance due is now $0.

  We hope the emails our ************* agents sent on answered all your questions and concerns. If you have any further questions regarding your account, please respond directly to the last email from our agent for assistance.
  
  Thank you for your business and for allowing us to be of service. Your concerns are important to us.
  
  Best Regards,
  Flex Support

• Initial Complaint

  Date:03/29/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with FLEX FINANCE, I do not have a contract with NCBFLEX FINANCE they did not provide me with the original contract as I requested.

  Business Response

  Date: 04/09/2024

  Better Business Bureau,
  
  ******* ****** complaint filed with the Better Business Bureau has been addressed by Flex.
  
  In response to the customers initial complaint, Flex followed up with the complainant to inform them regarding their outstanding balance. Flex had provided information regarding their balance and agreement. We did not receive additional questions or concerns from the complainant.
  
  Since Flex has taken all of the commercially reasonable steps to address the complainants concern, we request that the Better Business Bureau close this complaint.
  
  Regards,
  
  Flex Support

• Initial Complaint

  Date:03/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive been using Flex for a while now with no issues and suddenly starting in March they no longer accept my debit card. So I have to switch to my Credit card (from the same bank) and realize the fee goes from 1% to 3.5%. Well I submitted my payment from my debit and it didnt work. I switched the payment method, saw the 3.5% increase and when I pressed submit it said my one try was too many attempts. The worst part is Im not sure when i can try again and they dont have a number on their site, only a email so its going to be 2-3 business days (at best) before this gets resolved. Not to mention that 3.5% is going to be added every month 2x. So frustrating.

  Business Response

  Date: 03/31/2024

  To Whom it May ******************** complaint filed with the Better Business Bureau was referred to the ************************ at **********************. Recently you spoke with one of our ************* agents and an explanation was provided regarding the fees/charges on your Flex account.
  
  If you have any further questions regarding your account, please respond directly to the last email from our agent for assistance.
  
  Thank you for your business and for allowing us to be of service. Your concerns are important to us.
  
  Best,
  Flex Support

• Initial Complaint

  Date:03/16/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was approved for flex in December. First payments we're fine. In January because of the new year holiday my paycheck was delayed so I paid my landlord in full myself without issues with my landlord. Then flex canceled my membership because I didn't use it in January and they said the reason they can't unsuspend it is because of my credit being low when my credit score has actually gone up since December. They told me If I had paused my membership, it wouldn't have been suspended yet they never tell you that there is an option to pause your membership. I don't owe them any money. I'm not in debt to my landlord which are things that are supposed to defer you from getting your membership back. I'm technically in good standing. I literally did nothing but not use my membership one month. It's just a bunch of BS drama and I do not recommend them. It's supposed to report to credit bureaus, it doesn't. It doesn't help your credit even though it claims it's supposed to. It's a scam site. They take your money. They charge you a membership fee. They charge you transaction fees. You end up paying hundreds more for rent than you would have if you just paid it in full in the beginning.

  Business Response

  Date: 03/22/2024

  To Whom It May ******************** complaint filed with the Better Business Bureau was referred to the ************************ at **********************.
  
  Recently one of our ************* agents sent you a resolution with regards to the concern on your Flex account. We understand your frustration regarding the suspension of your Flex account. After carefully assessing your request, we regret to inform you that we are unable to reinstate the services for your Flex account due to the following reasons:
   
  - Current credit score falls below our threshold.
  - Credit criteria not met, possibly reflecting your past payment history with Flex or previous delinquency.
   
  Please understand that the current suspension of your account isn't solely based on your credit score. Other factors, such as payment history and accounts with collections, also influence the decision-making process. 
   
  While we are unable to resume your Flex account, we truly hope this explanation helps you better understand why we are unable to resume your account at this time. Since we have not heard back from you, Flex will be closing this complaint as resolved.
  
  If you have any further questions regarding your account, please respond directly to the last email from our agent for assistance.
  
  Thank you for your business and for allowing us to be of service. Your concerns are important to us.
  
  Best Regard,
  Flex Support