Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/26/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To whom it may concern,I have reached out to Flex, several times, due to a system issue that they are unwilling to fix. I have explained that I receive VA disability and that this is deposited on the first of the month. I have explained that their practice of withdrawing funds the day prior to the due date causes me to incur an overdraft on my checking account. Their response was "disable your overdraft protection" and there is nothing else they can help with. The fact that this company is unwilling to work with people on fixed income is concerning. We often plan our bills around our disability payments and closely manage our funds to avoid unnecessary overdraft fees and negative balances. I also find their basic statement misleading, "We withdraw your first payment when your rent is due." This is borderline false advertising, and is very deceitful. Respectfully, *************************

  Business Response

  Date: 05/02/2024

  To Whom It May ******************* complaint filed with the Better Business Bureau was referred to the ************************ at **********************.
  
  Recently one of our ************* agents sent you a resolution with regards to the concern on your Flex account. Your 1st payment can't be split or rescheduled to a specific date, but you can turn off overdraft with your bank to avoid overdraft. If this alternative does not work for you, you can also pause your account each month after making your repayment and unpausing your account on the 1st, when the funds are ready in your bank account.
  
  Our agent attempted to get in contact with you on three separate occasions (4/26/24, 4/29/24, and 5/1/24), however we have not heard back from you. Since we have not heard back from you, Flex will be closing this complaint as resolved.
  
  If you have any further questions regarding your account, please respond directly to the last email from our agent for assistance.
  
  Thank you for your business and for allowing us to be of service. Your concerns are important to us.
  
  Best Regard,
  Flex Support

• Initial Complaint

  Date:04/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Receiving unsolicited calls from this company, Flex Financial. They call my cel phone at least 8 times per day. I never answer, but they flood my voicemail with prerecorded messages. I never enrolled in any communication with this company.

  Business Response

  Date: 04/25/2024

  Better Business Bureau,
  
  ************************************* complaint filed with the Better Business Bureau has been addressed by Flex.
  
  Upon review, Flex was unable to locate a Flex account under ************************************* information. Additionally, Flex does not reach out to individuals via calls or voicemail. Flex has determined that *********************************** is not a Flex Customer.
  
  Since *********************************** is not a Flex customer, we request that the ********************** close this complaint.
  
  Regards,
  
  Flex Support

• Initial Complaint

  Date:04/19/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Fraudulent transaction

  Business Response

  Date: 04/30/2024

  To Whom it May Concern,
  
  Your complaint filed with the Better Business Bureau was referred to the ************************ at **********************. Recently you spoke with one of our ************* agents and further information was requested but we have not heard back.
  
  If you have any further questions regarding your account, please respond directly to the last email from our agent for assistance.
  
  Thank you for your business and for allowing us to be of service. Your concerns are important to us.
  
  Best,
  Flex Support

  Customer Answer

  Date: 05/13/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   ***** ********************* *************************
  
  
  Flex did not resolve the issue thy told me file a police report and  never sent my refund and  my bank has blocked them from future transactions as they charged back my card and took the amount from my account
  
  
  Sent from tablet

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***************************
  
  
  
  
   
  

  Business Response

  Date: 09/06/2024

  To Whom it May Concern,
  
  ***************************' complaint filed with the Better Business Bureau was referred to the ************************ at **********************. A ************* Manager has reached out to the complainant for further assistance but have not received a response.
  
  We kindly ask the complainant to contact Flex at ********************************** with any further concerns or questions regarding their account. 
  
  Thank you for your business and for allowing us to be of service. Your concerns are important to us.
  
  Best,
  Flex Team

• Initial Complaint

  Date:04/16/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently ran into a huge issue while using Flex apps feature, where you can store funds for upcoming payments. I requested that $980 which I stored in the app to be deposited back into my account, in which I received an email on 3/3/24 stating that Id receive it in 3-5 business days. On the first email they suggested that I needed to talk to my bank and find out where the money is. My bank quickly confirmed that no money was deposited back. After sending more emails, phone calls, Almost getting evicted and requesting my land lord call them, I have finally received the money I requested today on 4/16/24. Though Im glad they finally gave the money back, I have fell behind on paying rent and other bills as a result of their carelessness and lack of urgency.

  Business Response

  Date: 04/26/2024

  Better Business Bureau,
  
  ******************* complaint filed with the Better Business Bureau has been addressed by Flex.
  
  In response to the customers initial complaint, Flex followed up with the complainant to inform them regarding their stored funds. Flex had successfully returned the stored funds and provided explanation on what occurred during withdrawal. Additionally, Flex had reimburse complainants late fee. We did not receive additional questions or concerns from the complainant.
  
  Since Flex has taken all of the commercially reasonable steps to address the complainants concern, we request that the Better Business Bureau close this complaint.
  
  Regards,
  
  Flex Support

• Initial Complaint

  Date:04/15/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid Flex Rent *******, a payment on April 2nd for ******* and April 11th for ******. I received an email from my apartment complex on April 10th that a payment from Flex was not received to my apartment complex. I had to email Flex about the issue - since there is no contact number for them. I received two email's from **** and ***** both letting me know that the payment was applied to my complex, which it was not. I had to come out of pocket and pay my apartment complex my rent along with late fees added to stop eviction. I am asking for a refund in the amount of ******* that was never posted to ledger (with my apartment complex) from Flex. I received an email from Jaycee today, April 15, 2024 stating: "We were unable to confirm any refund of the money you paid to us, and they need the full ledger provided to further assist with the late fee as well." I did email them back asking for a refund of what I paid to Flex on April 2nd and April 11th because I had to pay for my rent along with late fee for something they did not take care of at the beginning of the month, which is rent. I did provide them proof what was taking out of my checking account, email I received from my apartment complex, what payments went through on my Flex account, and confirmation receipt from my apartment complex showing what I had to pay to stop late fees and eviction on my account with my apartment complex. All I want is a refund in the amount of ******* that flex never paid by apartment complex for ******

  Business Response

  Date: 04/26/2024

  To Whom it May ******************** complaint filed with the Better Business Bureau was referred to the ************************ at **********************. Recently you spoke with one of our ************* agents and further information was requested. We have not heard back yet.
  
  If you have any further questions regarding your account, please respond directly to the last email from our agent for assistance.
  
  Thank you for your business and for allowing us to be of service. Your concerns are important to us.
  
  Best,
  Flex Support

• Initial Complaint

  Date:04/11/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is a sharky - scammer company that takes your money and will not give it back. They switched up the amount I owed them last minute and I immediately said NO THANKS - CANCEL called my bank and reported it. Theres no one to call or communicate theres just robotic email responses not addressing your issue or request. The app will tell you the money is on its way back to you and refund you. I got an Email that told me they sent the money back and never did. They fight the numerous claims you file with your bank and have shady terms and agreements. Do not trust this company! Its a scam to take your money.

  Business Response

  Date: 04/17/2024

  To Whom It May ******************* complaint filed with the Better Business Bureau was referred to the ************************ at **********************.
  
  Recently one of our ************* agents sent you a resolution with regards to the concern on your Flex account. The refund of $690.00 was successfully processed and initiated to the card linked to your Flex account on 4/12/2024. If you have not received the refund yet and would like to reach out to your bank to track the refund, you can provide them the following Acquirer Reference Number (ARN) 
  *********************** - refund for $310.00
  *********************** - refund for $380.00
  
  If you have any further questions regarding your account, please respond directly to the last email from our agent for assistance.
  
  Thank you for your business and for allowing us to be of service. Your concerns are important to us.
  
  Best Regard,
  Flex Support
  

  Customer Answer

  Date: 04/17/2024

  Better Business Bureau:

  
  They finally refunded my money after I filed this complaint.

  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  **************
  
  
  
   
  

  
  

• Initial Complaint

  Date:04/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  For several months now I have been getting an increasing number of calls and voicemails from "Flex ********** services. I haven't signed up for this service, an account with them, nor have I requested any information regarding their company or services. In attempts to resolve this issue on my own, I have blocked each number that has been used by "Flex ********** to contact me. Since January I have blocked a total of 14 phone numbers used by "Flex Financial."I am asking to have any and all communication from this company, and all those entities related to it, to stop immediately.

  Business Response

  Date: 04/10/2024

  Better Business Bureau,
  
  ******************** complaint filed with the Better Business Bureau has been addressed by Flex.
  
  Upon review, Flex was unable to locate a Flex account under ******************** information. Additionally, Flex does not reach out to individuals via calls or voicemail. Flex has determined that ************************* is not a Flex Customer.
  
  Since ************************* is not a Flex customer, we request that the ********************** close this complaint.
  
  Regards,
  Flex Support

• Initial Complaint

  Date:04/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We paid flex ****** to pay our April rent on March 31 now its April 6 and still the rent has not been paid we emailed them everyday about this we tried everything virtual card and ach it says declined after we paid them 787..80 and now it says In progress but nobody is really helping now we have late fees our normal rent is 1280 now its 1354 with late fees we want flex to pay the rent or get our ****** back and also we will get an eviction notice

  Business Response

  Date: 04/15/2024

  Better Business Bureau,
  
  ********************** complaint filed with the Better Business Bureau has been addressed by Flex.
  
  In response to the customers initial complaint, Flex followed up with the complainant to inform them regarding their April payment. We confirmed with the complainant that they had successfully withdrawn their fund and will take 3-5 business days for the funds to appear in their account. We did not receive additional questions or concerns from the complainant.
  
  Since Flex has taken all of the commercially reasonable steps to address the complainants concern, we request that the Better Business Bureau close this complaint.
  
  Regards,
  
  Flex Support

• Initial Complaint

  Date:04/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have reached out to them multiple times to refund my payment that they authorized from my account after I was informed that I couldnt use 3rd party payments or my rent portal to pay my rent. It had to be paid through ********** I informed flex of this matter and they continued to suggest that I use the virtual card even after this was explained in detail through emails. I will possibly face eviction if this isnt resolved in a timely manner. They dont have a customer service number to contact them. I honestly just would like to have my funds returned and to part ways.

  Business Response

  Date: 04/09/2024

  To Whom It May ******************** complaint filed with the Better Business Bureau was referred to the ************************ at **********************. Recently one of our ************* agents sent you a resolution with regards to the concern on your Flex account.
  
  We're so sorry to hear that you were unable to use our Self Pay feature to pay for your rent this month. Nonetheless, your down payment have been refunded back into your bank account. If you have not received the funds, below is the Acquirer Reference Number (ARN) that you can provide your bank with to track the refund for the payment:
  ***********************
  
  If you have any further questions regarding your account, please respond directly to the last email from our agent for assistance.
  
  Thank you for your business and for allowing us to be of service. Your concerns are important to us.
  
  Best Regard,
  Flex Support

• Initial Complaint

  Date:04/05/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Monday April 1st Flex processed my 1st rent payment of ******* without issue. Although I was charged and funds were pulled from my bank account my rent hasn't been paid and as of Friday April 5th it's still unpaid by Flex and continues to accumulate late fees. I reached out to support via email, the only support you can get, and received a ticket number (*******) was told late fees will be taken care of and I had nothing to worry about. Support is very spotty and inconsistent. I received notice from my apartment regarding non payment and was given a 5 day notice as well as being told legal action will be taken if rent isn't paid. When I reach out for updates I receive nothing. My apartment complex can't do anything to help with this because the issue isn't with them, it's with Flex themselves.

  Business Response

  Date: 04/16/2024

  To Whom it May ******************** complaint filed with the Better Business Bureau was referred to the ************************ at **********************. Recently you spoke with one of our ************* agents and a resolution was reached with regard to the concern on your Flex account.
  
  If you have any further questions regarding your account, please respond directly to the last email from our agent for assistance.
  
  Thank you for your business and for allowing us to be of service. Your concerns are important to us.
  
  Best,
  Flex Support
  
  

  Customer Answer

  Date: 04/17/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***********************