Financial Technology
BenjaminThis business is NOT BBB Accredited.
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Complaints
Customer Complaints Summary
- 71 total complaints in the last 3 years.
- 67 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:06/25/2025
Type:Service or Repair IssuesStatus:UnansweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Denying my $100 reward on the app due to me getting a new phone. I completed the terms as requested and they are denying me because I got a new phone. I sent in all requested proofs and they refused me. I completely the reward legit and with continuity between devicesInitial Complaint
Date:06/24/2025
Type:Billing IssuesStatus:UnansweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Benjamin has you download games through their app to earn rewards. I created my account and have been playing the games I downloaded from them. I reached a milestone that bumps the payout from a few cents to several dollars. I tried to sign into the app to check my progress. The app had signed me out. When trying to sign in, it tells me my information is incorrect. I try to reset the password and never receive the code to reset it. I contacted support and they referred to me as ****** and list a phone number for the account that I have never seen, heard of, or been associated with. When I brought this their attention, they responded with this: "Upon review, we've identified activity that violates our terms and conditions. Due to this your account has been disabled. To keep our community safe and secure for everyone, we have finalized our decision over your account and inquiry. We understand this might be disappointing, but it's important to maintain a fair and secure environment for all our users." I created the account using my phone number (not the one they claim is linked) and followed everything that was listed in the T&C. This company is a scam.Customer Answer
Date: 07/22/2025
Better Business Bureau:
At this time, I have not been contacted by Benjamin regarding complaint ID ********.
Sincerely,
**** *****Initial Complaint
Date:06/15/2025
Type:Service or Repair IssuesStatus:UnansweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I earned money through Benjamin and tried to withdraw the amount that I earned, and they restricted my account sp that I was unable to withdraw. I reached out to them and they passed my email around to a few people, then sent me an email saying that my account violated their ****************** and deleted my account with zero explanation other then they do not want to pay me what I earned.Customer Answer
Date: 07/10/2025
Better Business Bureau:
At this time, I have not been contacted by Benjamin regarding complaint ID ********.
Sincerely,
****** *****Initial Complaint
Date:05/27/2025
Type:Service or Repair IssuesStatus:UnansweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Benjamin is a rewards app. I downloaded and joined the app a few weeks ago. I downloaded a game offer which allowed me to collect rewards for hitting certain points in the game. I spent $100 to earn close to $300. I tried to withdraw earnings and at first it wasn't allowed. Then I went to log in to the app and was locked out. I went on ******** to seek help from them and they sent a message that I violated terms and services. Which I certainly did not.Customer Answer
Date: 06/21/2025
Better Business Bureau:
At this time, I have not been contacted by Benjamin regarding complaint ID ********.
Sincerely,
**** ****Initial Complaint
Date:05/27/2025
Type:Product IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have completed two offers so far, one for TikTok for a $6 reward and another for Chime $350 reward for first time users. I have completed the required steps and have not received my reward. The customer support keeps telling me to contact revu bounty for my rewards. **** is a publishers website and you must have a company to register an account. I have no access to revu and cant get any help from their email support either. Terrible business!Customer Answer
Date: 06/20/2025
Better Business Bureau:
At this time, my complaint, ID ******** regarding Benjamin has been resolved.(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,
**** ******Initial Complaint
Date:05/22/2025
Type:Product IssuesStatus:UnansweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I started using this app about 3 weeks ago. I downloaded 3 games and started playing them. I checked back on the app to make sure tracking was working at each milestone in the beginning, which it was for the first several goals so I stopped checking. I completed one games goals entirely. Went to check and see the progress in the app and it had stopped tracking mid game. Not just that game but all 3 did. They tracked just fine when the reward was .10, .25, and .75 cents payouts but all stopped tracking when the reward was going to be a $ amount. I contacted customer service and sent them a screen recording like they asked. I didn't use a VPN, didn't use multiple devices. The error was not on my end and sketchy how all 3 games stopped tracking when the reward was a $ amount, tracking worked just fine when the reward was less than a $. **************** said they were sorry and they couldn't reward me for the goal even though they had proof I had completed the game goals and the error was on their end. Also, I had spent money to progress through the game faster to reach the goals so I lost money, time and rewards. I'm pretty sure this is a scam and they have the tracking disconnect so they don't have to pay higher rewards but still get people to try the games and hopefully not notice it shut off. I've used Swagbucks for years and never had this issue. This company shouldn't be allowed to scam people like this.Customer Answer
Date: 06/15/2025
Better Business Bureau:
At this time, I have not been contacted by Benjamin regarding complaint ID ********.
Sincerely,
****** ******Initial Complaint
Date:05/10/2025
Type:Product IssuesStatus:UnansweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I earned $50 doing surveys and playing Dice dreams fair and square. I even used some of my own money to speed up progress in the games. when I went to cash out my money my withdrawal was "put on hold" when I reached out to customer service they said that I would need to wait 7 days for a review by an "account specialist" today I went to sign onto the Benjamin app the very next day and I couldn't get into my account. they banned me and stole the money I earned. It was bad enough that their video ads falsely advertise no minimum cash out but this is blatant deception.Initial Complaint
Date:05/06/2025
Type:Product IssuesStatus:UnansweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
They will just not give me my money that I've earned and their excuse is that the options of banks to connect are not currently supported by the app,but I also had a chime account linked and it wouldn't let me send the money there either,and now I'm being told I have to wait a whole month to even try to add another account to withdraw my money to.Initial Complaint
Date:04/28/2025
Type:Product IssuesStatus:UnansweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I didn't receive my cash reward nor my cash back rewards. The cyber app is fraudulent. I want to sue them for $30.99.Initial Complaint
Date:04/27/2025
Type:Product IssuesStatus:UnansweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
They removed my banking information and refused to allow anyone to change their phone number on app. They also use Plaid, which automatically uses the wrong number. I have lost money because of this
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