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Business Profile

Fashion Designers

Michael Kors

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fashion Designers.

Complaints

This profile includes complaints for Michael Kors's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Michael Kors has 78 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Michael Kors

      11 W 42nd St Fl 21 New York, NY 10036-8002

    • Michael Kors

      1000 North Point Circle Suite 1152 Alpharetta, GA 30022

    • Michael Kors

      865 Market Street Space 100 San Francisco, CA 94103

    • Michael Kors

      18521 Outlet Blvd STE 727 Chesterfield, MO 63005-0013

    • Michael Kors

      1 Yorkdale Road, Suite 500 Yorkdale Mall, E7 North York, ON M6A 3A1

    Customer Complaints Summary

    • 204 total complaints in the last 3 years.
    • 47 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/14/2025

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was told the two pairs of sandals I ordered from MK online were delivered on Wednesday 7/9. Its now Friday 7/11 and I still do not have them. Ive spoken with customer service twice now. Yesterday they said I needed to wait 48 hours from the delivery date and to call back tomorrow. I called back today and they told me theres nothing they can do. No re-shipment, nothing! I asked to speak to a manager and was told they were in a meeting and they couldnt give me an estimated time of when Id hear back. I doubt I ever will. ******** customer service. I was trying to avoid a chargeback but its looking like that may be my only option. Hopefully someone will reach out soon with an actual resolution. This was my first time shopping with MK and will probably be my last if this is how they treat their customers.

      Customer Answer

      Date: 07/26/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      ******* ******



       

    • Initial Complaint

      Date:07/01/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On June *******, I purchased a pair of shoes from the Michael Kors store at ******* Premium Outlets. When I returned home and inspected the shoes, I discovered they had been worn before. The soles were dirty, and it was clear they were not in new condition, even though they were sold to me as new.I immediately emailed Michael Kors customer service to resolve the issue. Despite explaining the problem and providing photos, I have only received template responses directing me to return to the store at my own expense. The store is far from my home, and returning in person would require me to take a day off work and pay for transportation. This is an unreasonable burden to place on me for a mistake caused by the store.I emailed them 2 times.I have requested a fair resolution, such as:1.Sending me a prepaid return label or arranging for a courier pickup.2.Sending me a new, unworn pair of shoes.3.Reimbursing my transportation costs and lost time if I am forced to return to the store in person.None of these options have been offered, and customer service has failed to escalate my issue to someone who can take proper responsibility. This is unacceptable, especially from a brand like Michael Kors, which prides itself on quality and service.I am requesting the BBBs assistance to ensure that Michael Kors resolves this issue promptly and fairly.Thank you,

    • Initial Complaint

      Date:06/25/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a bag from Michael Kors online. The order was placed on June 12th. My order # is **********. I received a text stating my package shipped in June 13th. It is now June 24th and I still do not have my package. I emailed them about it and received a scripted response of which was no help. I also asked for help on their chat and also received the run around saying they shipped it and I should receive it soon. I tried to be patient, I paid for this bag and still have not received my merchandise. I am not sure what type of deceptive practices Michael Kors is trying to pull. I either want the bag I ordered or my money back.

    • Initial Complaint

      Date:05/27/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I returned order number ********** to the MichaelKors store. I wanted to exchange but I was told I could not do that. I was told by the store that I have to outright purchase the new bag that cost $161. The store said they would take care of returning the bag I did not want. I checkedtracked and the bag I returned was delivered back to their warehouse. Yet MK is reluctant about refunding my money. I was told that I have to wait for an inspection then wait due to holidays and weekends. They have my money $137 and the merchandise but thinks they can refund my money at their own leisure.

      Customer Answer

      Date: 05/27/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      ******** *****



       

    • Initial Complaint

      Date:05/27/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a pink rose gold watch. It fell apart on the inside. **** gold peeling off and tarnished quickly.

      Customer Answer

      Date: 06/23/2025

      Better Business Bureau:

      At this time, I have not been contacted by Michael Kors regarding complaint ID ********.

      Sincerely,

      ******* ******

    • Initial Complaint

      Date:05/07/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order in March it arrived with a broken zipper and the other item was damaged as well. I called into customer service the same day and after numerous attempts to speak to customer service who was horrible I asked for a supervisor which **** got on the phone cleared up the issue and sent me a return label. He apologized for the confusion and honored my coupon code to get new merchandise with the discount of *****. I placed an order hit the Rakuten button to earn cash back on purchase and I was getting the promotion of 25% as well. (I have a snapshot of the promotion) I did not get the promotion off the purchase only one item, which here we go again I had to call customer service. I was told no problem she would fix it to reflect the whole purchase not the one item and that the ***** would be credited to the account as soon as it shipped. Well guess what it never applied and I called spoke to 5 reps. one man names **** **** up on me when I asked for a supervisor. I had to call back 4 more times I was told I was not eligible to receive the promo code on this order. I asked for a supervisor who got on after 30 minutes and he was giving me wrong information as well. When I told him I had the snapshot and was filing this complaint because the service is horrible and thats all you hear anymore about this website, he then stated he would give me the promotion. It was as he was doing me a favor. Well it was not a favor I can assure you it was what Michael Kors worked out with *******. I asked him to please send me an email with the exact amount I finally paid when the promotion was put on the account. He agreed and stated he would as soon as we hung up. I did not get the email as he promised and I did not get the discount. Is there anyway this company can review the calls that were made to fix the problem so they can see how staff are when handling situations. I would like to speak to someone regarding this because I was still not charged the correct price.

      Customer Answer

      Date: 06/01/2025

      Better Business Bureau:

      At this time, I have not been contacted by Michael Kors regarding complaint ID ********.

      I have been waiting to hear something regarding this because it is still ongoing. 

      Sincerely,

      ****** ********


    • Initial Complaint

      Date:04/18/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a MK crossbody as a Christmas gift. I tried returning it in Jan. I don't even want to return it, I just want an exchange for something different.I was advised I can return/exchange. I mailed this item back on 2/3/25. ** didn't receive it until 3/28/25. Where it sat in *****, it not due to me!

    • Initial Complaint

      Date:04/03/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They keep saying they sent my $296 return. I have spoken with the bank on multiple occasions. They have not sent it. Today they are claiming there is a problem with my card so I can get a gift card or check. There is nothing wrong with my card. They have now stated I need to wait another 3-5 days for an escalation. This has already been 3 weeks

      Customer Answer

      Date: 04/04/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      ******* **********



       

    • Initial Complaint

      Date:03/28/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a Michael Kors (MK) bag for my cousin on 07/24/2024. After 1 to 2 uses of the bag, she noticed leather cracks and peeling. I emailed ******************* & submitted a warranty claim form in Sept 2024. After a month of following up, I was told I needed to ship the bag to their office for further inspection. I explained the bag was purchased as a gift for my cousin (during her vacation in *****************). She lives in ****** so I asked if there was an office in ****** she can send it to.Instead, a customer service agent offered a MK e-gift card in the amount of $89.00, equal to the price I paid for the item. I accepted the offer & was told the e-gift card will be sent to me within ***** hours. I had to send another follow-up email after 72 hours. I finally received a MK e-gift card with $89 on November 16, 2024. However, the email was addressed to '******* ******', which is not my name. I disregarded the incorrect name as I thought it was just a typo and the e-gift card would scan regardless.The nearest MK store from my residence is about 45 minutes to an hour way with traffic so I don't often go as I wish. I was finally able to visit a store on Feb 2025 and attempted to use the e-gift card to get a replacement bag for my cousin. However, I was told by store staff that the e-gift was "inactive" and I needed to re-contact customer service. On the spot, I emailed ******************* to express my frustration and asked to resolve the issue. Their response claimed the gift card was used on 11/26/2024. I was shocked & explained it was not me, & requested their team to check the transaction details such as the city/state of where the gift card was used. I kept assuring them that it was not me and shared that I live in **********, **. I sent multiple emails urging further investigation but customer service kept their response brief saying the gift card was used. My concern was not properly addressed and my cousin is still left with a defective bag.

      Customer Answer

      Date: 04/22/2025

      Better Business Bureau:

      At this time, I have not been contacted by Michael Kors regarding complaint ID ********.

      Sincerely,

      ****** *********

    • Initial Complaint

      Date:03/26/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Items were delivered and left at door. When I got home nothing was there,

    Michael Kors is NOT a BBB Accredited Business.

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