Business ProfileforGucci

My son-in-law ordered a Gucci bag from their sales department via telephone last December. Before Christmas he went to the *************, ********* Gucci store to pick up the bag and proceeded to give it to my daughter. She didn't like the logo on the bag and promptly returned it to the ******* store where she was shockingly informed by *********************************, the General manager of the store that the bag was a counterfeit.. She was extremely rude to my daughter and accused her of attempting to return a fake bag and that the company had no responsibility or obligation to make this right. Understandably distressed by the stores treatment, my son-in-law attempted to elevate this to Ms. ********* boss ************************ She went dark as well--No response. After repeated calls, my son-in-law received an e-mail from ***********************, Senior Team ******** ****** Services Americas who said in an e-mail the short story, the bag was a Gucci handbag yes. I will be more than happy to explain and please rest assured it was an authentic Gucci handbag. Thank you so much for your time and happy holidays! What happened here was either (a) the company sold my daughter a fake bag and then harassed her for trying to return it; or (b) the company sold my daughter an authentic bag but then accused her of trying to return a fake bag and harassing her about it. I sent by certified mail a letter dated January 9, **** outlining the entire situation to both the Gucci America President ****************** and the holding company President *************** To date, no acknowledgment of even receiving my letter. There has been a total systematic failure throughout the company. No accountability or desire to resolve the issue. How about an apologize! The company also has the obligation to investigate the lapse in its value chain, determine the size of the problem and inform those customers that have been impacted. How many other customers have been sold a fake Gucci bag? Caveat emptor--let the buyer beware.