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Find a Location

Chanel, Inc. has 30 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Chanel, Inc.

      9 W 57th St Fl 44 New York, NY 10019-2701

    • Chanel, Inc.

      15 East 57th Street, 15th floor New York, NY 10022

    • Chanel, Inc Bellagio

      3600 Las Vegas Blvd S Las Vegas, NV 89109-4303

    • Chanel, Inc.

      2001 INTERNATIONAL DRIVE MCLEAN, VA 22102

    • Chanel, Inc.

      125 North Robertson Blvd. Los Angeles, CA 90048-3101

    Business ProfileforChanel, Inc.

    Fashion Designers
    HeadquartersMulti Location Business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    1.22/5stars

    Average of 9 Customer Reviews

    Customer Complaints

    73 complaints closed in last 3 years

    30 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Business Details

    This is a multi-location business.

    Find a Location

    Chanel, Inc. has 30 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Chanel, Inc.

        9 W 57th St Fl 44 New York, NY 10019-2701

      • Chanel, Inc.

        15 East 57th Street, 15th floor New York, NY 10022

      • Chanel, Inc Bellagio

        3600 Las Vegas Blvd S Las Vegas, NV 89109-4303

      • Chanel, Inc.

        2001 INTERNATIONAL DRIVE MCLEAN, VA 22102

      • Chanel, Inc.

        125 North Robertson Blvd. Los Angeles, CA 90048-3101

      Headquarters
      9 W 57th St Fl 44, New York, NY 10019-2701
      BBB File Opened:
      7/19/2001
      Years in Business:
      111
      Business Started:
      1/1/1913
      Business Incorporated:
      5/28/1956
      Type of Entity:
      Corporation
      Alternate Business Name
      • Chanel USA
      Business Management
      • Mr. Alain Wertheimer, Chairperson/CEO
      • Mr. Bruno Pavlovsky, President of Fashion
      Contact Information

      Principal

      • Mr. Alain Wertheimer, Chairperson/CEO
      Additional Contact Information

      Fax Numbers

      • (212) 303-5979
        Primary Fax

      Phone Numbers

      Customer Complaints

      73 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      04/02/2024

      Complaint Type:
      Service or Repair Issues
      Status:
      Resolved
      I purchased eyeglasses the end of January and returned within the time frame allowed for the glasses. The company has received the return and confirmed it. I waited for my refund for weeks until I finally contacted them to find out about my refund. They told me there was an internal issue with no resolution time on when the refund will be issued. Several times Ive called and they state the refund is on the way and nothing. I keep calling and keep getting different stories about it on its way and others say no time frame for when Ill get my refund. Its been two months since the return.
      Read More

      Customer Reviews

      9 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Christine C

      1 star

      12/26/2023

      Not all Chanel boutique is awful.But especially Chanel in ******** in ********* had lot of issues with **** feel like ** cheated on me, Im always collect labels what I purchased but one of the ** forgot to put in it, so I asked him to give me back, he told me he sent to me mail but I never received.so I did make sure my address with him and he said he sent me again. But I never received . I felt like he lied this time.Anyway I had chance to visit the boutique so the manager solved the problem.But another thing I was so upset was I purchased 2 shoes and one earring but they didnt packed as usual, even not tied with ribbons or any camellia on it. I understand 2 shoes was on sale items but I got regular custom Jewelry around $700 but never packed as usual. I never had this kind of services before and any other boutiques.How come they made me feel so upset even i spend lot of money there. Im routinely spend lot of money every month around more than $10.000 .But especially ******** boutique gave me s***** feelings .I can tell the ** name in ******** who had issues with me .He is ************************* not sure whether Chanel have packing regulations but Today their service was awful!!

      Local BBB

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