Complaints
Customer Complaints Summary
- 109 total complaints in the last 3 years.
- 19 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:01/18/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I placed an order for 4 customized blankets from Baublebar on 12/2/22. Apparently the website said that it would ship in 4 weeks, but for whatever reason the Shop app (they request we use to track says 4-5 business days). That said, it is now 1/18/23 and my item still has not shipped. $267 has been taken from me without my items even being shipped. I wrote in and complained to Baublebar MULTIPLE times and received generic emails with no resolutions. They eventually updated me that now my blankets would ship by 1/23/23. I wrote back saying that this was insane and that I feel I am entitled to some sort of compensation. Baublebar wrote me back saying that they could cancel my order (which indicates to me that it probably isnt even being made yet and this was on 1/13/2023). This business is incredibly unprofessional. I want my order because my nephews have now waited far too long for these blankets and know about them. I WANT AN UPDATE ON WHEN I WILL ACTUALLY HAVE THIS ORDER. I cannot believe they get away with not giving any sort of tracking! I also feel that I am entitled to some sort of a refund while still receiving the blankets I paid for over a month ago.
Business Response
Date: 01/19/2023
Hi *******, my sincere apologies for the delay in response to your issue. I was able to check on the status of your custom items and additionally, see this information was passed on by our customer care team. It appears we did experience a delay in the production of your items and have refunded you 15% of your order total as a thank you for your continued patience. We are on track to get your items shipped to you on 1/23/23 and I am so sorry for any frustration this caused. We appreciate your business. Thank you!
Initial Complaint
Date:01/18/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I bought a leather case for a iPhone 13 Pro with custom initials on November 27, 2022. It was a Christmas gift for my daughter. The case would take approximately 5 weeks for production. I sent an email on December 19, 2022 requesting a status of the product. I received an email back on December 30, 2022 reminding me that it would take 5 weeks. I sent another email on January 6, 2023 requesting a status update with no answer so far. To track an order from BaubleBar, the consumer must download the Shop app. There has been no communication from the emails or the Shop app describing any progress on the order. I would like the case to be delivered ASAP or cancel the order and refund the money.Customer Answer
Date: 01/31/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
***************************
Initial Complaint
Date:01/17/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
During the holidays, approximately 3 weeks before Christmas, I ordered the sweet treat bracelet set for my daughter. The expectation was for it to arrive before Christmas. When I did not receive the item for Christmas, I assumed the orders may have gotten backed up. When I did not receive the product the week after Christmas, I tracked the package. The tracking information stated that the package had been delivered. I immediately viewed my outside cameras to make sure it was not stolen from my mailbox nor my porch. There was no evidence of anything being delivered. I reached out via email on December 30th detailing the events and how I didnt receive my order. I received a response stating that someone would reach out to me via email in **** business days. After not receiving an email on January 10th, I emailed again with no response. It is now January 17th 2023 and I have no response via email nor have I received my item. I would like a full refund or the item that I purchased.Business Response
Date: 01/18/2023
Hi *****, thank you for bringing this issue to our attention. I went ahead and reviewed your order and communication with our customer care team. We reached out 1/7/23 to confirm your shipping address and have not heard back. If you are able to respond to that email or send a new email to ********************************* we can assist you with a refund upon your response. I apologize for any frustration you've experienced with this order and we would like to provide a resolution as soon as possible! Thank you
Customer Answer
Date: 01/25/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because: I have no email from the company requesting clarification of my address. I have reached out several times and only gotten automated emails stating that my complaint was received and someone would reach out and that never happened.[Your Answer Here]
At this time, I do not wish to have the item, I am requesting a full refund.
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
***********************
Business Response
Date: 02/13/2025
Please see attached the authorization key of the refund to the original card on file as proof of refund as mentioned of the customer care agent.
Card details
********** ****
**** ** ****
***** * ******
******** **
*********
************* ***
***************************
*******
*********** ********
******
****** ******Customer Answer
Date: 02/13/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
***** ******
Initial Complaint
Date:01/17/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I placed an order on Dec 10th and have still not received my order. On Dec. 23rd I emailed customer service to inquire about my order. After almost 1 month of no response back, I finally received an email on Jan. 10th telling me that my shipment was lost in transit. Im not sure how this happened, as they DID have the correct address. Now, it is Jan.13th and I have yet to receive any more information.Business Response
Date: 01/18/2023
Hi *******, I am so sorry for the delay in communication regarding your order. Unfortunately, I see that your order was lost in transit. I am so sorry about that! I am able to confirm that we issued you a full refund for your order on 1/17/23. Please do not hesitate to reach out with any further questions or feedback. Thank you!
Initial Complaint
Date:01/13/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I placed an order on 11/23/22 for a letter blanket for a Christmas gift. I paid an additional $15 for expedited shipping. I tried multiple times to contact customer service to confirm that the blanket would arrive in time. I received a blanket on Christmas eve and it was the wrong item. I once again tried multiple times to contact Baublebar and have yet to here anything from them. It's terrible customer service.Business Response
Date: 01/18/2023
Hi ****, we have accepted your chargeback on 1/13/23. Again, we cannot apologize enough for this unfortunate experience. I'm so sorry for any inconvenience this may have caused and isn't a typical BaubleBar experience! Please do not hesitate to reach out with any additional questions or feedback. Thank you
Initial Complaint
Date:01/11/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Placed an order for a blanket with Bauble Bar on November 28, 2022.Full Cost was $74.02 Have still NOT received the blanket!Customer service is non existent. No one is getting back to me. Christmas has long gone and i still do NOT have the item!!!Business Response
Date: 02/13/2025
Please see the communication log between the customer and the customer service agent. The custom blanket was purchased after our Christmas promised date and as stated on her order screenshot and the ******* order page, would be delivered after 12/23 and our agents provided new shipment date once we confirmed manufacturing timelines once she inquired. Her item was shipped on the date provided and confirmed delivered.
Initial Complaint
Date:01/10/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My family made a custom necklace order on November 25, 2021 for a total of $347.75 and it stated it would ship within 5 weeks. The order number was ******. It was under the name ***********************. It was not received within the 5 week period of time. We have attempted to contact them via email and ******** several times and I have attempted to find a phone number for the company to no avail. The number found online does not work. The credit card was charged immediately. We would like our product or a full refund.Business Response
Date: 01/18/2023
Hi ****, thank you for bringing this to our attention. I was able to review your order and communication with our customer care team. I see that your custom order has a 5 week production time + shipping, but an unforeseen delay extended the production length. We have provided a 15% refund for this inconvenience and are working to get your item to you as soon as possible. I sincerely appreciate your patience and understanding with this delay. Please do not hesitate to reach out with additional questions or feedback. We appreciate your business. Thank you!
Customer Answer
Date: 01/18/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
*****************
Initial Complaint
Date:01/05/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Buyer beware!!! I spent over $400 on Christmas gifts that I ordered on November 23. It is January 5 and I have yet to receive the items that I ordered, or a response to the 3 emails Ive sent as well as multiple Instagram messages. Also of note, there is no phone # (sketchy). Stay away!!!!Business Response
Date: 01/18/2023
Hi ********, our sincere apologies for the delay in communication regarding your order. I was able to review your transaction history and communication with our customer care team and can confirm that your order was cancelled and a full refund was issued on 1/5/23. Thank youInitial Complaint
Date:01/05/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Ordered items from Baublebar on November 30 for $95.44 order #******. Items showed as shipped but that *** was pending to give them to ***** No items were received. Contacted customer service and did not receive a response until I reached out on their social media. ******** service agent who emailed said some of the items I ordered were no longer in stock and she could send the ones that were and a refund for the rest. I replied to please do so and to send me the tracking number. I have not heard back from the company or received any goods or a refund.Business Response
Date: 01/18/2023
Hi *****, I am so sorry for the issues you experienced with this order! I was able to review your order history and communication with our customer care team and see that your order was lost in transit. This is an unfortunate situation and I am so sorry that not all of your original items were in stock for reshipment! I am happy to confirm that we were able to still send most of your items and provide a refund for what we could not fulfill. I do hope this serves as a resolution to the order issues and please do not hesitate to reach out with any additional questions or feedback. Thank you!
Customer Answer
Date: 01/20/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
***************************
Initial Complaint
Date:01/04/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I placed 2 order with Baublebar, for 3 custom blankets. They were placed on November 23 and November 24 of 2022. I didnt receive either of my orders, or any updates on the tracking information. I reached out to the company via email 4 separate times, and reached out to them Via Instagram direct messages as well. They have made 0 attempts to contact me or resolve this problem. I havent heard from an actual human being in this company, and I will continue to email, message, and file complaints until my problem with them is solved. This business is a complete scam and I regret giving them my money.Business Response
Date: 01/18/2023
Hi ****, thank you for bringing this issue to our attention. We are sincerely sorry that we could not get your custom items to you in the timeframe that you needed them. I want to confirm that we provided a full refund for both of your orders. I am attaching transaction details and communication with customer care for reference. Thank you
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