ComplaintsforABM Industries, Inc.

• Initial Complaint

  03/18/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  My husband, ***************************, whom was a loyal employee at AMB Janitor Services located in **************, ********, passed away on or about 1/29/2024. I, *********************************** (-*****'s Wife), have on several occasions attempted to reach out to this company in regards to an active life insurance policy, paid for and provided to ***************************, through this company. All attempts has been unsuccessful and very unprofessional. To the current date, I have not received a condolence letter, or a claim for, as different customer service representatives has claimed I should receive. I have 3 different tickets numbers in regards to this issue, but no one has bothered to reach out in ay attempt remedy this problem or answer any of my questions/concerns. I made a effort to contact New ******************** which is this companies insurance provider, and they stated that they have not received any claims for or inquiry in regards to *************************** from ABM Industries. To the current date, I have received absolutely nothing from either company and this has left me to come out my pocket for funeral expenses. I would like to respectfully request that this company show the same loyalty to me, as my husband showed to this company while working for it. I would like to expedite the process of getting a claim filed, so I'm about to pay for funeral expenses. This matter has been handled very unprofessional and there is an breakdown or extreme lack of communication within this company and/or with consumers. I request a claim for and condolence letter be sent with a tracking number in it, to help ensure it's proper delivery. I believe I have more than patient in this matter.

• Initial Complaint

  03/06/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  The issue occurred with ABM parking at the ************************* in ******* ** and this incident occurred 03/04/2024 . I had came to the airport through e pass to but came to the wrong location and as I was leaving out the employees gave me a very hard time ~ cursed at me and was very aggressive & unpleasant! At the time their ****** lanes was out of service but they did not want to take accountability! They held me hostage for 2-3 hours! The employee ******** and her supervisor Nerberto are the worst kind of people and very evil! They forced me to pay $50 cash where I seen them pocket the money! I will highly recommend to avoid at all cost ~ this company by far the worst and stands with no type of ethics or professionalism! They are pocketing people money and also seen one employee smoking outside of the booth. This ******************** entire operation needs to be shut down completely! The employee ******** is very unprofessional, aggressive and very disrespectful along with her boss ******* they are in fact prejudice I will keep my distance from them! It shows they are in fact a two star company and thats bad real bad and real sad! I spoke with their operations supervisor who is also unpleasant comes off very angry name ****** says shes been with the company for 33 years like that suppose to mean something ~ kept talking over me because she couldnt handle the truth but I will made sure to continue press on this issue until the problem is solved .

• Initial Complaint

  01/26/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Today January 23rd, i parked at their parking lot at ************************** in Westchester. It was under 15 minutes and i shouldn't be charged , but they never give receipts..i paid at the machine with cash and then they made me pay again with credit card. I want my $3 back coz they are fraud. Why is it that they never give a receipt? Because they are doing tax fraud. For every payment a receipt should be given. I want this company charged with fraud and my money refunded

• Initial Complaint

  01/04/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  On Dec 31, 2023, I entered the *** terminal C short term parking at around 12:32PM and left at around 12:52PM and the total parking time is around 20 minutes, i.e. within 1/2 hour. In the *** official website (********************************************************************), it states very clearly that no parking fee for initial 1/2 hour for terminal B and C short term parking while terminal A does charge initial 1/2 hour. However, I was charged $5.25 at exit by the billing machine. I relied on the official website as my information source since there's no operators on spot to verify. Later I contacted the *** customer serivce but they claimd the initial 1/2 hour is also charged. This is very misleading information. Actually I did park on *** terminal B short term parking for 25 minutes in Nov 2023 and there's no charge upon my exit. Since *** is busy airport and the machine and official website should be consistent, or a lot of people will be mischarged for this $5.25 which is significant in total.

  Customer response

  02/01/2024

  Better Business Bureau:
  
  At this time, I have not been contacted by ABM Industries, Inc. regarding complaint ID ********.
  
  Sincerely,
  
  ***********
  

• Initial Complaint

  12/18/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Unanswered

  More info

  12/15/2023 I parked my car in a parking lot zone ***** - *************** lot, because the sign said public parking after 6pm Monday-Friday. When I left I had a citation under my windshield wiper. Citation # is ******* you can barely even see it there printing is covering the number but the sign is very misleading I did not realize I was supposed to pay because it says public parking. I dont know if this is a mistake or what but I can not get ahold of the company. I will attach a photo of the sign and my citation from the Company ABM parking services. They need to make it clear that payment is required. That is so confusing even my brother that was with me thought the sign meant that it was free after 6pm or else I would have just paid. I cant be the first person confused by there signage and now they 50 dollars by 12/21/23 or 75 dollars after that date that is ridiculous

  Customer response

  01/11/2024

  Better Business Bureau:
  
  At this time, I have not been contacted by ABM Industries, Inc. regarding complaint ID ********.
  
  Sincerely,
  
  ***************************
  

• Initial Complaint

  12/18/2023

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  We got charged twice in the ************** on the 19th of December 2023. The license plate is *** ***, it was a ****** Camry. I tried reach them since last year, I did not get any single response from them. I paid $60 more and I want my money back.Thank you so much.

  Customer response

  01/14/2024

  Better Business Bureau:
  
  At this time, I have not been contacted by ABM Industries, Inc. regarding complaint ID ********.
  
  Sincerely,
  
  ****** ******
  

• Initial Complaint

  11/22/2023

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I parked at ***********************************************************, on September 23rd, 2023. I paid at the kiosk and a receipt has been provided by the machine. I paid with by chase credit card. I displayed it on the front part of the windshield, inside the car, during my stay. Unfortunately, (and I know here it is my fault) I did not keep the receipt until this day. I received a collection notice for $50 which I am disputing. Again, I did pay (provided by credit card information with the correct license plate number) for my ********************** ($6.00), but I think the system malfunctioned that day (or even the adjacent days). How do I know? Because on September 29th, 2023 my chase credit card has been charged with a temporary authorization with the amount of $6.00. Just to reemphasize, I parked on September 23rd (not September 29th). I can provide the temporary authorization email from chase credit card as a proof see below. So, looks like the system (kiosk) was unable to finish the transaction on the 23rd, thats why on the 29th my chase credit card has been charged again. Again, I am fine with that. I would like to be able to pay for my parking for the 23rd. But, looks like even for the 29th, someone at ABM Parking was not finishing the transaction completely, or the system still malfunctioned and consequently my card has not still be charged permanently and the $6.00 still not appearing on my credit card statement. Instead I received the collection notice in the amount of $50.00. I am acting in a good faith and I do understand that sometimes the technology is failing us, but I also, based on the point of principles, do not agree to be overcharged for something that is beyond of my control (ABM system). And, again, I paid and provided my credit card on the kiosk on the 23rd. Thats why ABM Parking has it (my chase credit card) available on the 29th when the temporary authorization email has been received. So, to reinforce, I do agree to pay the amount posted (which was originally charged $6.00), but again, for some reason ABM parking did not finalize. I spoke with my *************************** (Credit card issuer) and they confirmed to me (I have the conversation recorded) that is nothing wrong with my cc and the entire fault belongs to ABM Parking for not finalizing the transaction or for their kiosk malfunction. I parked on the same lot before (see for example September 9th, 2023) and I had no issue (my chase credit card has been correctly charged with specified amount $6.00). So, please provide proper resolution on this issue and I can make myself available for a phone conversation. If I have to provide my credit card information again, over the phone to charge it correctly ($6.00) I will do so. To emphasize, ***** credit card customer service associates do not understand why ABM Parking did not finalize the temporary authorization on the 29th. We understood that on the 23rd maybe the system has been malfunctioning, but on the 29th, should have been up and running, right? Could be a training issue? At this point, I do not suspect predatory business practices (as some people on the ****** reviews suggested) and I am really and honestly willing to pay the correct and specified amount ($6.00). Up to that point (Sept 23rd) I had no issues parking there, and I hope the trend of no issue will be kept unchanged regardless of this incident.

  Customer response

  12/16/2023

  Better Business Bureau:
  
  At this time, my complaint, ID ******** regarding ABM Industries, Inc. has been resolved.
  

  (By clicking "OK", your complaint will be closed as Resolved.)

  
  Sincerely,
  
  ***********************

• Initial Complaint

  11/08/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  This parking garage vendor of Frys food says they will print a new ticket if lost. I lost mine after getting a prescription. AMB want's ***** for a "lost ticket" and will not re-print as ***** food says they will. Their vendor will suffer the consequences.

• Initial Complaint

  11/06/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I had to wait for over an hour to receive my vehicle from the valet on 11/4/23. Upon receiving the vehicle I asked to speak with a supervisor, the attendant who handled my vehicle (*******************************) claimed to be the supervisor but dismissed my complaint. Upon calling this number ********** I spoke with a man who claimed to be the manager yet refused to give me his name, to allow me to make a formal complaint, and dismissed my concerns before hanging up the call after the I asked for his name for a third time. I was treated very poorly. This is absolutely unacceptable and not how business should be done, especially not how I would expect Cedars to take care of their patients. They wouldnt even attempt to come to a solution

  Business response

  11/22/2023

  Thank you for reaching out regarding your experience with our valet operation.  We will research from our end and make sure this issue is addressed with our Manager and follow up with the employee on duty.

• Initial Complaint

  10/31/2023

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  On 9/23 I parked at the ******************************************************************* Lot in ********* for less than 24 hours and had no idea that these were lots that you had to pay for. On 9/25 I received a text stating I owed for this parking. I paid $85 on 9/25 even though the fee for 24 hour parking is $15 at that lot, but since I didn't pay ahead I accepted the ***** surcharge. My notice # is ********** and my license plate is *******. Now I am getting a collections letter in the mail. There is absolutely nowhere online that I can find a customer service phone number and I emailed the company but no one has reached back out to me. This is the sketchiest business I have ever dealt with. I paid almost 6 times the amount that I should have for my parking and they are still trying to send me to collections??? These are insanely predatory business practices.

  Customer response

  10/31/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***********************
  
  
  
   
  
  

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