We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Event Ticket Sales

Headout Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Event Ticket Sales.

Complaints

This profile includes complaints for Headout Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Headout Inc. has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 57 total complaints in the last 3 years.
    • 25 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/08/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On May 30, 2024, I purchased a guided Eiffel Tower Tour (Summit Access by Elevator) for four adults through Headouts platform (Booking No. ******** / Partner Reference No* ********), for a total price of 304 (76 per person).The official ticket price available via the official Eiffel Tower website is only ***** per person (****** in total). Headouts website clearly suggested that tickets would be pre-purchased and organized in advance, offering customers a time-saving and convenience benefit.However, on the day of the event, we were required to wait in the regular public line for ticket purchase and entry, with no advantage or priority compared to walk-in visitors. We waited 2.5 hours, with another 1.5 hours of waiting ahead, which forced us to abandon the visit due to the heat and the strain on our young children. We informed the on-site tour guide accordingly.Because we did not enter the tower, no official tickets were purchased on our behalf. As such, Headout did not incur the official ticket costs of ***** per person.I formally requested a refund of the saved ticket costs (******) by email to Headout's **************** on June 7, 2025, and provided a 14-day deadline for ************* of today, I have not received any satisfactory response or refund.Resolution requested:A full refund of the saved official ticket costs (******) to my original payment ************** contacted:Yes formal demand letter sent on June 7, 2025. No response to date.

    • Initial Complaint

      Date:06/26/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased tickets to Universal studio ***** through Headout for a July date. I did not receive tickets straight away ****** purchased). I questioned Headout immediately and was told tickets will be sent shortly.After not receiving tickets in June I contacted customer support who assured me tickets will be sent- I asked for this as a guarantee via email which they provided. I then contacted them as it was promised that I would receive tickets no later than 7 days prior to booking date and was told tickets are cancelled. I spoke to customer service who promised that a supervisor would call however I am still waiting for a resolution. This is fraudulent as the took my full payment months before the event, advertised no cancellation policy and then broke garantee. I am flying my family from ********* to ***** for this experience with flights, travel and accomodation costs.

    • Initial Complaint

      Date:06/20/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My family and I used Headout to book a bus tour to ********** from ***** to round-out a wonderful vacation in *****. They sent instructions by email for where to meet the bus. They asked us to arrive 15 minutes early for an 8am departure. They provided a textual address for *************************** Entrance, *************. They provided a photo with detailed labels of the police station entrance adjacent to the meeting point of where we should wait. (I still have the picture if anyone doubts my account and would like to see it). They urged me to download the Headout app, which I did. It contained exactly the same instructions, including the same photo.Not knowing Tokyo station, we arrived an hour early. We found the exact location the photo was shot from. Buses were arriving and leaving, so naturally we thought it must be ********** the time approached 8am, we got more and more nervous. At 8:02am, the driver called me on WhatsApp (they never told me they would be contacting me on WhatsApp). He said he was there waiting and about to leave. We were very confused because when we looked around, we could not see him or his bus.I then saw that the driver had sent me a completely different photo that I later realized was from the other side of the station..By the time we understood the mistake in the directions, we needed to cross to the other side of *************, a five minute walk even at a brisk pace. My wife is senior and could not run fast enough for us to make it to the other side of ************* in time. Alas, the driver left without us.I emailed Headcount later that day and received a response from **** ****** *****. They did nothing to make it right. They took the partner companys side, without taking any ownership for the misinformation. They then had the disrespect to offer me a 25% discount towards another Headout trip. They clearly cannot be trusted, I will never use this company again.

      Customer Answer

      Date: 06/21/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      *** *********



       

    • Initial Complaint

      Date:05/16/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased tickets through the website ***************************** (operated by Headout) on April 9, 2025, for access to the Palace and ********************* for 4 people (2 adults and 2 EU citizens under 26). The total cost was 216, or 54 per person. At the time of purchase, there was no option for discounted youth tickets or regular adult prices. Moments later, my sister visited the same site and saw that the correct prices were 32 for adults and 10 for those under 26.I contacted Headouts customer service. They first offered a 10% discount on a future booking, which I declined. Later that evening, they informed me via email that they would refund 88. I was not given a chance to respond they processed the refund that same night. I replied the next morning (April 10), stating that I do not accept this offer and request the full difference. However, the 88 refund had already been transferred and posted to my mothers account (used for payment) on April 11. I sent a follow-up email on April 16. As of today, I have received no further communication.This issue has caused significant stress and frustration and diminished my travel experience. I am seeking a refund of the remaining 44 and 30 in compensation for the lack of transparency, emotional distress, and the companys failure to respond.Note: I initially submitted this complaint to the ************************ (24 April), but was informed that Headout is a US-based company and I was advised to contact BBB.

      Customer Answer

      Date: 06/11/2025

      Better Business Bureau:

      At this time, I have not been contacted by Headout Inc. regarding complaint ID ********.

      Sincerely,

      **** ******

    • Initial Complaint

      Date:05/12/2025

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      5-11-25 $179.76 I made an incorrect purchase, and I am trying to get a refund. They are stealing my money and will not refund or cancel minutes after my mishap.

    • Initial Complaint

      Date:04/30/2025

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Paid $98.11 for a tour of the Acropolis Parthenon + **************** for two people with Headout on February 3, 2025. The listing specifically said that I paid for my partner and I to have a guided tour of the Acropolis Parthenon *and* entry to the ****************. This was an option I opted into and paid extra for, rather than just paying for the guided tour. When we completed our tour of the Parthenon on February 10th, the local guide said that we were not on the list to go to the museum and couldn't do anything to help us. Upon emailing Headout for assistance, I was bounced around to a couple of representatives, then told "You got the correct experience that is Only Acropolis 2 hrs. tour. Also the amount you paid is correct." This is false, as in the booking it claimed that entry tickets to the **************** were included. I followed up and pointed this out and got no response. I attempted to reach out again a week later and similarly, got no response.

      Customer Answer

      Date: 05/25/2025

      Better Business Bureau:

      At this time, I have not been contacted by Headout Inc. regarding complaint ID ********.

      Sincerely,

      **** ****

    • Initial Complaint

      Date:04/29/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We wanted to visit the *************************** and paid for 2 $100 guided tours. The web interface is specific designed to be confusing and the transaction was instant. After ordering the tickets the confirmation had the wrong date and the date was set for 3 days away from when we were actually going. They refused to give us a refund or reschedule saying that the tickets are non refundable and claimed it was on website. As you can see by the screenshot the date is not obvious they make it seem like you're getting a ticket for today but its actually 3 days away. Which is 100% a simple mistake on the consumer side but to have an instant and non refundable no reschedule policy? People should at least be able to cancel 24hrs before the date. We purchased the tickets on April 26th and we cant even go now.

      Customer Answer

      Date: 05/23/2025

      Better Business Bureau:

      At this time, I have not been contacted by Headout Inc. regarding complaint ID ********.

      Sincerely,

      ***** *******

    • Initial Complaint

      Date:04/25/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Headout is refusing to give me a refund for tickets that are wildly overpriced. I realized that the vendor they use markup the tickets by 50%. I also just cannot use these tickets because my travel plans have changed. They are difficult to get through to and when you do you get connected to a call center in ***** where the **** don't speak English and read off of a script.

      Customer Answer

      Date: 04/25/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      ******** ***



       

    • Initial Complaint

      Date:04/16/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On April ****** I purchased a combo ticket for visiting Park Guell on 7April at 11:30am and *************** on 8April at 2:30pm in ********* from a company called Headout.com.The ticket was 71Euro and I paid a total of 142euro for 2 people. We attended the Park as scheduled on 7April. I was scheduled to fly ********* to ****** on 9th of April at 6:30am.On 7April, at approx 8pm I received an email that my flight out of ********* which was originally scheduled for the 9th of April was cancelled due to a transport strike in ******. We had to scramble to look for alternate flights and our only choice was for the 8thof April at 12pm.I contacted Headout as soon as possible to request a partial refund and was only able to get an automated response saying that the tickets were non-refundable. I could not speak to a live person. I was in an endless loop.On further research I discovered on their app that their is an option to request a "Refund due to Unforseen Circumstances". One of the circumstances that they list is a "Transport Strike".I sent them an email, and the proof they require, and they never responded to **** am attaching for you the following for your review:- screenshots from Headout's website showing refund possible for Transport Strike -email from airline showing cancellation due to Transport Strike -email confirmation with new flight details showing we departed BCN on 8April -Payment receipt for the price of the combo tickets - showing cost for each attraction I am requesting a partial refund of 45euro per ticket times two people for a total refund of 90euro.This is the price of the attraction we could not attend due to the transport strike.

      Customer Answer

      Date: 05/12/2025

      Better Business Bureau:

      At this time, I have not been contacted by Headout Inc. regarding complaint ID ********.

      Sincerely,

      ******* ***********

    • Initial Complaint

      Date:03/05/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Transaction date: 1/24/25 Amount I paid: $127.26 My credit card company declined the purchase of my tickets. Headout committed to provide me with tickets within 30 min. They continued to run my credit card for 55 minutes until it went through.I had already purchased the tickets with a different card a through a different merchant because my credit card company declined the purchase of these tickets. 55 minutes later I got an email with the tickets. Headout refuses to refund tickets that were declined and that were promised to be delivered in 30 minutes. Headout continues to tell me I can't cancel my tickets. I'm not trying to cancel them, they were never an approved purchase. I'm asking for a refund for tickets my credit card company didn't approve the purchase of.

    Headout Inc. is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.