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Business Profile

Event Ticket Sales

Broadway.com

Reviews

Customer Review Ratings

4.55/5 stars

Average of 75 Customer Reviews

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Review Details

  • Review fromBrittaney S

    Date: 07/18/2025

    5 stars
    The mobile site is easy to navigate. The seat selection and purchase were simple. Tickets were in my inbox very quickly.
  • Review fromRobert C

    Date: 07/17/2025

    5 stars
    Web site is ready to use. The first play we bought tickets for decided to close earlier than our tickets and the refund was automatic. We have ordered another set of tickets. It was easy to find descriptions of the plays, observe seat locations that were available and place the order. Thank you!
  • Review fromFelcia S

    Date: 07/17/2025

    5 stars
    Easy to navigate. Got a decent price. Can't wait to go!
  • Review fromKristine W

    Date: 07/17/2025

    5 stars
    That was easy! Cant wait to start my NYC trip seeing Just in Time on ********. So excited and Broadway.com made buying our tickets a pleasure! Simple and easy experience on their website.
  • Review fromLaurie T

    Date: 07/17/2025

    5 stars
    Easy to use. Could find what I wanted with no trouble. Tickets came right away.
  • Review fromDodie S

    Date: 07/16/2025

    5 stars
    ******* was delightful and engaging in finding the seats I requested for Chess at the cost I was able to consider.

    Broadway.com

    Date: 07/17/2025

    We couldn't agree more. ******* is an absolute delight! We're so glad he helped you find the perfect seats for Chess at a price that worked for you. Enjoy the show!
  • Review fromGary I N

    Date: 07/16/2025

    5 stars
    A very user-friendly and straightforward service to use. I've used this service each time I visit ********, and it's worth it.

    Broadway.com

    Date: 07/17/2025

    Thank you for being a loyal Broadway.com customer, ****! We're so glad you find the service easy to use and worth it every time. Cant wait to help you plan your next Broadway visit.
  • Review fromHenry B

    Date: 07/15/2025

    4 stars
    I liked that all fees were included in the price shown. I wish there was some way to see the view from each seat selection. I had to go to third party sites for this. This would help me settle on tickets more quickly and confidently.
  • Review fromBeverly Perkins W

    Date: 07/14/2025

    5 stars
    The Ticket Purchase Experience was Outstanding! I leave in *******, ** and my son, who leaves in ***********, **, completed the purchase process.The customer care process was EXCEPTIONAL!

    Broadway.com

    Date: 07/16/2025

    So glad to hear the process was smooth from coast to coast! Were thrilled you both had a great experience. Enjoy the show!
  • Review fromLin M

    Date: 07/14/2025

    5 stars
    The webiste is very easy to navigate. Well designed! My confirmation and tickets arrived right away.

    Broadway.com

    Date: 07/15/2025

    Thanks for your feedback! Were so glad the process was seamless and your tickets came through right away. Enjoy the show, ***!

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