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          Green Choice Energy has 1 locations, listed below.

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            Business ProfileGreen Choice Energy

            Energy Service Company
            BBB accredited business

            Additional business information

            Government Actions:
            Government Action: BBB reports on known government actions involving business’ marketplace conduct:
            Public Utilities Commission of Ohio (PUCO) Issues $1.44 Million Fine to RPA Energy

            The following describes a government action that has been resolved by either a settlement or a decision by a court or administrative agency. If the matter is being appealed, it will be noted below.

            On October 18, 2023, the Public Utilities Commission of Ohio (PUCO) assessed a $1.44 million fine to RPA Energy, also known as Green Choice Energy, for violating consumer protection rules and revoked RPA Energy’s authority to do business in Ohio. RPA Energy must refund affected customers the difference between their rates and the local utilities' default rates. Impacted customers will be returned to their utility’s default rate. 

            A PUCO staff investigation revealed 159 violations, such as forged customer signatures, non-disclosure of monthly fees, misleading statements, unauthorized third-party verification, altered sales call recordings, and non-adherence to the PUCO’s pandemic restrictions on door-to-door marketing. 

            See all additional business information

            Contact Information

            14 Wall Street Suite 2

            Huntington, NY 11743-7622

            Visit Website
            (800) 685-0960

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            Customer Reviews

            1.22/5

            Average of 74 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            109 complaints closed in last 3 years

            16 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA-

            Accredited Since: 5/24/2021

            Years in Business: 11

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            Green Choice Energy offers comprehensive energy solutions including a variety of pricing options for electricity, natural gas, and green energy products for business, education, and government organizations.

            Business Details

            Location of This Business
            14 Wall Street Suite 2, Huntington, NY 11743-7622
            BBB File Opened:
            7/3/2018
            Years in Business:
            11
            Business Started:
            8/8/2012
            Business Incorporated:
            8/8/2012
            Accredited Since:
            5/24/2021
            Type of Entity:
            Corporation
            Alternate Business Name
            • RPA Energy Inc.
            Business Management
            • Ms. Alexsa Torres, Senior Director
            • Mr. Brian Trombino, President
            Contact Information

            Principal

            • Ms. Alexsa Torres, Senior Director
            • Mr. Brian Trombino, President

            Customer Contact

            • Ms. Alexsa Torres, Senior Director
            Read More Business Details and See Alerts

            Customer Complaints

            109 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            04/16/2024

            Complaint Type:
            Order Issues
            Status:
            Resolved
            A man came to my door saying he is from Green Choice Energy, representing *** Energy. He began telling me about the *** gas rates in my neighborhood and indicated he could lower these rates. He asked to see my last *** gas bill and began copying down all the pertinent information (i.e. name, address. account number, etc.) to his phone. He then started forcing me to sign things and would not let me read them. I specifically asked what this was doing and if this would increase my utilities cost, and he said it wasn't changing my account and it would not increase my monthly utilities bill. But, per their website and *** website, and the contract which I eventually got to read after he sent it to me and disappeared from sight, this will not only increase my bill, but more than double the rate that I am currently paying. That is false advertising, it is illegal. He made a deliberate misrepresentation. I was not allowed to read the contract. He only sent me the contract after I had already signed it.
            Read More
            Read 108 More Complaints

            Customer Reviews

            74 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Leah R

            02/14/2024

            Some time in September 2023, a representative from RPA Energy/Green Choice came to my door to inform me that it was the time of the year to make a choice of my energy supplier. She seemed very nice, and stepped me through the process of doing so. However, she didn't inform me of the implications of this, and that this would significantly increase my PSEG bill for electric and gas. Because I am on a budget, this created a huge burden on my recent monthly expenses. A couple of days ago, I called PSEG to figure out why my recent bills were so high, at which time, the representative told me that this third party energy supplier was designated. I was able to cancel, but I still have to wait for two billing cycles for it to completely drop off my bill. I feel like the representative wasn't forthcoming and misrepresented the nature of her visit.
            Read 73 More Customer Reviews

            Local BBB

            BBB Serving Metropolitan New York

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

            See What BBB Reports On

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