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Business Profile

Ecommerce

Petlab Co.

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

4.35

Average of 320 Customer Reviews

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Review Details

  • Meredith D

    Date: 02/11/2025

    Horrible! You cannot get in touch with anybody through email or on the phone! They automatically sign you up for a subscription as well. Steer clear of this company.

    Petlab Co.

    Date: 02/13/2025

    Hi ********, 

    We're very sorry to hear about your frustration. We strive to provide the best support possible, but due to high volumes of calls and inquiries, wait times can sometimes be longer than wed like. We completely understand how frustrating that can be, and we truly appreciate your patience. We can confirm that a member of our customer care team is currently working on your concern. But if theres anything else we can do to assist you, please dont hesitate to reach out. We appreciate your feedback and are always working to improve our customer experience.

    Best regards, 
    PetLab Co. 

  • Michael R

    Date: 02/11/2025

    I ordered probiotics for my dogs and thought I only ordered one but kept continuing to get them shipped to me and have my credit card charged.I finally had to send a couple emails and then I was on hold for an hour before I talk to somebody before I got anybody to finally resolve my issue. Anybody wanting to use Petlab should be very leery of their orders and keeping an eye on your credit card statement.

    Petlab Co.

    Date: 02/13/2025

    Hi *******, 

    We're sorry for the confusion and for the difficulty you faced in getting this resolved. Due to high call and inquiry volumes, wait times can sometimes be longer than wed like, and we sincerely regret any inconvenience this caused. Additionally, as long as 'One-time Purchase' is selected, you wont be placed on a subscription. Please know that were always working to improve our processes and customer experience. That said, we're glad to hear that your issue has now been resolved. If theres anything else we can do to assist you, please dont hesitate to reach out.

    Stay pawsome, 
    PetLab Co. 

  • Annette R

    Date: 02/05/2025

    Extremely patient after listening to the problem and was able to solve the problem. The products are excellent..******* *******

    Petlab Co.

    Date: 02/07/2025

    Hello *******, 

    Thank you so much for taking the time to share your positive experience. We put a lot of effort into ensuring our products and service are top-notch, and its incredibly rewarding to hear that youre happy with them. Your feedback truly motivates us to keep doing our best!

    All the best, 
    PetLab Co. 

  • Diana S

    Date: 02/04/2025

    I waited customer service resolved my problem now let's see if I get my product then will be happy. My address was missing apt #

    Petlab Co.

    Date: 02/07/2025

    Hi *****, 

    Thank you for your feedback! We're glad to hear that our customer service team was able to assist you with your order. We understand how important it is to receive your product, and we'll do our best to make sure your order is delivered promptly. If you have any further questions or concerns, please don't hesitate to reach out. We look forward to hearing your update!

    Best regards, 
    PetLab Co. 

  • Brian H

    Date: 02/02/2025

    High prices paired with frequent discounts. On discount, prices are still pretty high for what the products are. With all the ads I see for this company, I imagine their marketing budget is ******* two biggest issues with them are 1) There's no money back guarantee, which I always find sketchy for a supplement company, and 2) A couple of their products are so similar that I bought the wrong one by accident. Both are "probiotics" but one seems general and the other is "Tailored ****************** exactly what I was looking for. Now I have to buy and try the second one and there's no refund for the general one.Customer service team is pretty good - can take a while to respond, but they know what they're talking about.

    Petlab Co.

    Date: 02/06/2025

    Hi *****, 

    Thank you for sharing your thoughts with us. We understand your concerns about pricing, product selection, and our return policy. Our supplements are made with high-quality ingredients, and while we offer discounts to make them more accessible, we understand pricing is an important factor. We also appreciate your feedback on product similarities and will share it with our team to improve clarity.
    While we dont offer a money-back guarantee, we want to make sure you feel supported.

    Were glad to hear our customer service team was helpful. As we are currently receiving a higher volume of inquiries, our response times may be slower than expected but well continue working to improve this. Feel free to reach out if you need anything else!

    Stay pawsome, 
    PetLab Co.

  • Janet J

    Date: 01/30/2025

    Can't really say anything good about their customer service. No one picks up the phone. You are left on hold for close to an hour and no one gets to you. I have emailed them regarding an existing order that I had a problem with and no response. Have now had to involve ****** to see if I can get my money back.

    Petlab Co.

    Date: 02/02/2025

    Hi *****, 

    We're sorry to hear about the difficulties youve experienced in getting support. Due to a high volume of calls and messages, our response times may take longer than usual, but were committed to addressing your concerns as soon as possible. We've reached out to you through email so we can assist you better. Kindly check your inbox. If you have any further questions or concerns, please don't hesitate to reach out at ***************************************************************. 

    Best regards, 
    PetLab Co. 

  • Rina A

    Date: 01/22/2025

    Great products and great customer service. They actually respond to you in a timely which is really nice and shows they care about their customers. Keep up the good work !

    Petlab Co.

    Date: 01/23/2025

    Hi ****, 

    We truly appreciate your kind words and are so pleased that our products and service exceeded your expectations. Knowing that you had a positive experience encourages us to continue striving for excellence. Thank you for your support and for choosing us! ??

    Best regards, 
    PetLab Co. 

  • Jennifer C

    Date: 01/14/2025

    It took several days for a response. That is the only frustration. They were polite and professional and took care of my subscription. I would have given five stars if the response time was within 24 hours.

    Petlab Co.

    Date: 01/19/2025

    Hi ********,

    Thank you for sharing your honest review. We're sorry to hear getting support took longer than expected. Due to a high volume of inquiries, our response times may take longer than usual, but we always endeavor to provide prompt and excellent customer service. We're glad your concern has been resolved in a polite and professional manner. Your satisfaction means a lot to us. Feel free to reach out again if you need further assistance.

    Best regards,

    PetLab Co.

  • Tina L

    Date: 01/10/2025

    Im very pleased with *******. The products and customer service are top-notch. Sometimes being on AutoShip programs can be a little stressful (for me) when it comes to dealing with updating or changing your program. But with *******, I have had no worries and customer service is very accommodating and helpful. Highly recommended.

    Petlab Co.

    Date: 01/13/2025

    Hi ****, 

    Thank you so much for your kind words and for sharing your experience with us! We're thrilled to hear that you're pleased with our products and customer service. We understand how managing subscription programs can sometimes feel overwhelming, and we're glad to know our team has been able to make the process stress-free for you. Your recommendation means the world to us, and were here to assist you anytime you need!

    Best regards, 
    PetLab Co. 

  • James W

    Date: 01/09/2025

    The supplements were working well on my elderly German shepherd before he passed. He had stopped licking his paws and scratching his face, all of his hair was back. He died before I could open the last shipment I received, but Petlab Co gave me a refund without having to return the shipment.

    Petlab Co.

    Date: 01/23/2025

    Hi *****, 

    Thank you for sharing your experience and for your kind words. Were so sorry to hear about the loss of your beloved German shepherd it sounds like he was deeply loved and cared for. Were grateful that our supplements were able to bring him comfort in his later years. If theres ever anything we can do to support you, please dont hesitate to reach out. Wishing you all the best during this time.

    Take care, 
    PetLab Co. 

Petlab Co. is NOT a BBB Accredited Business.

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