Reviews

Review Details

• Review fromJohn B

  Date: 04/02/2025

  1 star
  This is the worst experience I ever had, I purchased 1 Probiotic Chew and before I knew I was subscriber the next month they sent another I that my dog doesn't like,I went through an ordeal that I had encountered before they lost my order and on and on since February, they agreed to send refund but after the ten days they said that they couldn't they were having a problem with **** that they couldn't send refund I have no confidence in this company or it's product and I want all that is thinking about making a to find another company,I believe in honesty and I don't find it in there product or there service, I hoping to get a philly news paper to intervene, I'm not in no way finished don't subscribe and don't do business with them if you don't want the problems I have.

  Petlab Co.

  Date: 04/06/2025

  Hello ****,

  Thank you for sharing your feedback with us! We're very sorry to hear that you had this experience. We understand you didn't intend to subscribe to our product. We checked your account and can confirm that the subscription was canceled on March 7, and no further orders will be processed. We also refunded the unwanted order on the same day. However, the ****** dispute you opened has prevented us from completing the refund process. Due to the dispute, ****** has put your funds on hold until they've reached a decision about the case. This is beyond our control, and like you, we're just waiting on ******'s decision. We understand how frustrating it can be. We only ask for a little more patience as we wait for ******'s decision on the case. We truly appreciate your understanding. Please let us know if there's anything else we can help with. 
  
  Best regards,
  PetLab Co. 

• Review fromAlana W

  Date: 03/24/2025

  2 stars
  I had a subscription with Petlab Co. for close to a year. I was hoping the powder would help my dog's teeth. I saw some improvement but not much. My last subscription order with them has been lost in the mail for close to a month now and I have sent an email regarding this. I finally received a response back saying that another order would be expedited. I still have not received that order. I finally decided to cancel my subscription since I am now out $125.00. I have tried to call numerous times to get a refund and each time I called I either get a message saying that team members were in a phone meeting, that the phone system was being updated or today the call fails every time I dial the number. I feel like I'm being ignored. I'm usually not one to complain about a company but this time I feel like I have no choice. I am very disappointed.

  Petlab Co.

  Date: 03/27/2025

  Hi *****, 
  
  Were truly sorry for the frustration and disappointment you've experienced. Our ProBright Advanced is currently out of stock, which has delayed the resolution of your issue. We know this is not the experience you expected, and we truly appreciate your patience. One of our team members will be reaching out to you directly to work toward a resolution as soon as possible. Please know that your concerns are important to us, and were committed to making this right.
  
  Again, were very sorry for the trouble, and we truly appreciate your time with us. If there's anything else we can do in the meantime, please let us know.
  
  Stay pawsome, 
  PetLab Co. 

• Review fromLibby H

  Date: 03/14/2025

  5 stars
  Using the powder for my dogs teeth for a few months now. There was a notable improvement in their breath almost immediately. The bad breath is virtually gone. It also seems that their teeth are at the very least not getting worse if not improving. They are Italian Greyhounds and notorious for having bad teeth. They already had some issues that need to be resolved. Hoping we wont have to pay for cleaning as often.

  Petlab Co.

  Date: 03/17/2025

  Hello *****, 
  

  Thank you so much for your thoughtful review! We're thrilled to hear that you've seen such positive results with your Italian Greyhounds' dental health. We hope the product continues to help maintain their dental health. Thanks again for sharing your experience, and were wishing your pups continued health and happy smiles! 
  
  Stay pawsome, 
  PetLab Co. 
  

• Review fromAmber E

  Date: 03/14/2025

  5 stars
  I had a shipping issue and it was resolved very quickly. I am excited to try the product for the first time.

  Petlab Co.

  Date: 03/17/2025

  Hi *****, 
  
  Thank you for your feedback and for taking the time to share your experience with us. It's truly appreciated and encourages us to continue doing our best to make sure every customer's experience is memorable.
  
  Stay pawsome, 
  PetLab Co. 

• Review fromRebecca B

  Date: 03/12/2025

  5 stars
  Great company.. Great products Their joint supplements helped our ************************************ his hips .. always had a quick response when I have had questions Highly recommend!

  Petlab Co.

  Date: 03/17/2025

  Hi *******, 
  
  Thank you so much for taking the time to share your positive experience. We put a lot of effort into ensuring our products and service are top-notch, and its incredibly rewarding to hear that youre happy with them. Your feedback truly motivates us to keep doing our best!
  
  All the best, 
  PetLab Co. 

• Review fromHope K

  Date: 03/12/2025

  5 stars
  This is the first company that has ever had anything that my dog has liked immediately as far as probiotics I had an issue that I need to resolved, and they resolved the immediately without issue without question and I am really impressed by this company. I will always dobusiness with them so far and I recommend others do as well.

  Petlab Co.

  Date: 03/14/2025

  Hello Hope, 
  
  Thank you so much for your amazing review! We are thrilled to hear that your dog loved our Probiotic Chews right away and that our team was able to resolve your issue quickly. Your satisfaction is one of our priorities, and its wonderful to know we have met your expectations. We're grateful for your trust and support, and we truly appreciate your recommendation to others. It means a lot to us to have loyal customers like you.
  
  All the best, 
  PetLab Co. 

• Review fromMartha W

  Date: 03/10/2025

  5 stars
  I like *******. In the probably ten years Ive been using them I have never had to call customer service before now. One of my dogs uses their probiotic chews. She gets all itchy without it. I thought I would try another product them for both my dogs. So I recently ordered their dental product but there was an issue with the order. I called customer service and my order was corrected. The customer service care was truly worth noting. Very pleasant on a very busy day (long wait time and on a Monday). I felt like I was valued by ***** as she fixed the problem.

  Petlab Co.

  Date: 03/12/2025

  Hi ******, 
  
  Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you've been a loyal customer, and that our Probiotic Chews have made a positive difference for your dog. We're so glad that our team was able to assist you and correct your order promptly. Providing exceptional customer service is one of our top priorities, and its wonderful to hear that you felt valued during your interaction, even on a busy day. Your feedback means a lot to us, and we appreciate your trust in our products for your beloved dogs.
  
  Best regards, 
  PetLab Co. 

• Review fromMary Beth G

  Date: 03/09/2025

  5 stars
  Petlab is a very nice to work with. They are very professional, friendly and efficient and they truly appreciate my business. At this point, I only use the ProBrght and the Probiotic, Both products have been excellent for my dog Panda. Keep up all your efforts team.

  Petlab Co.

  Date: 03/14/2025

  Hi **** ****, 
  
  Thank you so much for your thoughtful feedback! We truly appreciate your kind words about our team and our products. It means a lot to us to know that you and Panda have had a positive experience with us. We're delighted to hear that the ProBright and Probiotic Chews have been beneficial for your dog's health. Your satisfaction is one of our top priorities, and were committed to providing top-notch service and quality products. Thank you again for your support and for being a valued member of the PetLab family. 
  
  Best regards, 
  PetLab Co. 

• Review fromEd K

  Date: 03/08/2025

  5 stars
  **************** responded and resolved a problem immediately. They even went above and beyond to insure customer satisfaction.

  Petlab Co.

  Date: 03/09/2025

  Hi ******,

  Thank you for sharing such a positive experience! We're glad that our customer service team not only resolved your issue promptly but also went the extra mile to ensure your satisfaction. We value your business and support, and your satisfaction is important to us.

  Best regards,

  PetLab Co.

• Review fromTia R

  Date: 03/05/2025

  1 star
  I had a subscription for ***. intervals starting January 2025. I noticed on Feb 27, 2025 $72.11 was deducted from my bank for an order I did not authorize nor did I give permission to deduction the $72.11.I have sent 5 or more emails with no response to correct issue, as well as,Called 4x and have spend over an hour waiting to talk to someone about a return and refund! This is unacceptable and incredibly poor conduct for a company. I would prefer to handle this issue directly before it is necessary to proceed further.Petlab co had no permission for this order. Please advise and rectify this refund

  Petlab Co.

  Date: 03/07/2025

  Hi Tia, 
  
  We're truly sorry for the frustration this has caused. We understand how important it is to receive a timely response, and we appreciate your patience. We believe this has now been addressed, and a full refund for your order has been issued. It should reflect in your account within 10 business days. Please know that we have been experiencing a high volume of calls and inquiries, which has led to longer response times than usual. We're sincerely sorry for any inconvenience this may have caused. If theres anything else we can do for you, please dont hesitate to reach out.
  
  Best regards, 
  PetLab Co.