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Business Profile

Digital Media

Vimeo

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Digital Media.

Complaints

Customer Complaints Summary

  • 98 total complaints in the last 3 years.
  • 46 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:11/09/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    BBB Today we got a charge from Vimeo Advanced (VMO) on our credit card ending in ***** for $699.60.We do not know Vimeo. We never want to hear from them again, and we want a refund of $699.60 to our credit card.Thank you very much.************************* and ***************************** ************ ************ ************ ******************** ********************

    Business Response

    Date: 11/13/2023

    Hello there, 

    I hope this message finds you well.

    Upon thorough review, we have not identified any complaint ticket raised from your end in our system. To ensure that we address your concerns effectively, I kindly request you to contact us directly through our official support channel.

    Please visit ******************************************* and provide us with the details of the challenges you are facing. This will enable our support team to assist you more efficiently and offer a tailored solution to your specific situation.

    I apologize for any inconvenience you may have experienced, and I appreciate your understanding as we work to resolve this matter. Our team is committed to providing you with the assistance you need, and we look forward to hearing from you soon.

    Thank you for choosing Vimeo, and we appreciate your cooperation in resolving this issue.

    Best regards,

  • Initial Complaint

    Date:10/30/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Vimeo's verbiage for its subscription plans is misleading. It was my understanding that I would be charged ***** monthly, not ****** in one lump sum. Vimeo took ****** and caused my account to go negative. I've canceled the subscription, and Ive requested a refund to bring my account back positive. Vimeo's policy states that a refund can be requested within 30 days of purchase of an annual plan. Vimeo clearly charged me for an annual plan, but they won't issue a refund. I'm still within in the 30 day window; therefore., a refund should be issued.

    Business Response

    Date: 11/01/2023

    Hi team,

    We will reach out to the user internally regarding this and will try to help the user.

    Best,

    ********************** Support

  • Initial Complaint

    Date:10/10/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Vimeo charged me multiple times with in one week for a service I didnt sign up for.

    Business Response

    Date: 10/11/2023

    Hi there,

    We have received a support email from the email address ****************** and our support representative has responded to the user on the ticket (#********.

    Best,
    Vimeo Support

  • Initial Complaint

    Date:09/22/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Vimeo makes it difficult to downgrade because it does not provide information about what lower plans are available, it requires you to email with a representative in Europe in order to move down to a lower tier and the representatives respond while we in America are sleeping so resolving the issue is slow.

    Business Response

    Date: 09/22/2023

    ********,

    We will reach out to the user internally and we will try to help the user.

    Best,

    ********************** Support

    Customer Answer

    Date: 09/22/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

    [I would like to speak with someone from the Vimeo *************** about several of my concerns about using Vimeo and its customer service. I do not wish to give this feedback to one of their call center type email representatives oversees I would like to give it to a member of their U.S. administrative team. Thank you.]

     

     

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.


    Sincerely,

    ***********************




     

    Business Response

    Date: 10/17/2023

    ********,

    We will reach out to the user internally and we will try to help the user.

    Best,
    ********************** Support

  • Initial Complaint

    Date:09/11/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Dear BBB,when MLS listing expire, the agents have no legal right to post videos of private homes. A home was sold many years ago. An agent is illegaly posting video of a home on Vimeo.

    Business Response

    Date: 09/12/2023

    Hi there,

    We can see you currently have a service request open with support in regards to this inquiry in which they are troubleshooting this issue with you.

    We are able to see that the privacy of the video is restricted and not available to the public.

    If you are in need of further assistance please respond to the support agent in your service request and they will be more than happy to assist you further.

    Best, Vimeo Support

  • Initial Complaint

    Date:09/08/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    **** billed 8/13/2023 for vimeo PRO which I didn't order nor ever have use for. Unable to get response for vimeo support. None of the support questions are applicable since I don't have and account, no log in or password. No other method of contacting is presented as an option.

    Business Response

    Date: 09/08/2023

    Hello there, 

    We've checked the email address which you've mentioned "*****************" and there is no support ticket raised with this email address. Please raise a support ticket directly at ******************************************* and we will be happy to help you with your request. 


    Regards, 
    Vimeo Support

  • Initial Complaint

    Date:09/08/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received an alert on my cell phone that my **************** card was just charged by Vimeo. I do not have an account with them. I had to ****** the name to even know who they were. I never signed up for a trial account either. They are impossible to get a hold of and the phone number on the charge at Amex is not valid.

    Business Response

    Date: 09/11/2023

    Hello there,

    I would like to inform you that we have received a support request from the email address ********************************* and we have responded. We are waiting for the reply regarding the payment information so that we can investigate this further.

    Regards,

    Vimeo customer support team

  • Initial Complaint

    Date:08/31/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    What ever company this is took $154.08 off my card I don't even know what kind of company this is. I want my money back and subscription stopped. Because it says it was going to take money out of my account next month

    Customer Answer

    Date: 08/31/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    ***********************



     

  • Initial Complaint

    Date:08/21/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Vimeo is trying to charge me for $260 that I'm not paying and my third party banking app is flagging Vimeo. There is no option to cancel any type of membership or change my banking info. My lawyer will be filing a class action if this is not resolved as I'm seeing many people unable to unlink cards and we are already preparing to contact them. ************.

    Business Response

    Date: 08/22/2023

    Hey there,

    We will reach out to the user internally and we will try to resolve the issue as soon as possible.

    Best,

    Vimeo Support

    Customer Answer

    Date: 09/21/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    *****************************



     

  • Initial Complaint

    Date:08/14/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was charged by this site I received an email from my institution about the chach I have never heard of the company before and never been on the site, I contacted them about this and seeking a refund but have been told it would take 45 days for a refund this company took all money in my account and now I have none and the refused to refund it

    Business Response

    Date: 08/15/2023

    Hey team,

    We will reach out the user Internally and we will try to fix the issue.

    Best,

    ***********************

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