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Business Profile

Digital Media

Vimeo

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Digital Media.

Reviews

Customer Review Ratings

1

Average of 16 Customer Reviews

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Review Details

  • Frank T

    Date: 10/30/2024

    They are impossible to contact. Their chat is a bot and can't answer my question. I need to talk to a person. I have tried multiple times to find a way but can't find any way. Extremely frustrating.

  • Mike A

    Date: 08/06/2024

    They continue to try and trick you to extend the paid plans. They send emails and do popups saying, your plan will expire when it isn't expiring. They send emails with the INCORRECT dates of subscription in an effort to scare you into renewing. I fell for it twice. I'm now paid through 2026. At some point, this company went full scam.

  • He H

    Date: 07/29/2024

    DO NOT DO BUSINESS WITH VIMEO!! They recently changed their coding that allowed your video storage to be linked to other 3rd party platforms without any warning. This change crippled my business, because I used Vimeo as my main storage for 4 years. They did not provide any solution. I had to transfer 2 TB of data one vid at a time. I was a Pro customer which is not a cheap plan. They had no remorse. I highly recommend you avoid storing anything on their site or doing business with them.

  • Lori M

    Date: 05/27/2024

    DO NOT DO BUSINESS WI5H VIMEO!!! They will NOT stop billing your account and contrary to what their online instructions say ..there is NO WAY TO CANCEL YOUR MEMBERSHIP! If you manage to find a way to email them..they still will not cancel the membership. It is a true trap and scan. I am so mad. I had to go to my bank and file a complaint. That was my only option. Worse thing I've experienced in a while. Do jot do business with them. Do mot under any circumstance give them your credit card. You will regret it. I would give this company negative 100 stars if that were an option. They need to get in trouble for their practices.

  • Debora G

    Date: 04/28/2024

    Agree with all the negative reviews. Even my attempt at getting my bank to cancel it ended with letter from Vimeo asking for information about my issue but when I tried to reply to their message it came back as undeliverable. They definitely have some kind of scam going on.

  • Carisa P

    Date: 03/28/2024

    I tried to receive a refund, when I did not know that Vimeo was continuing to charge me for an annual subscription. I attempted to call the company to request a refund and stop the automatic renewal. The ************************ to the vimeo website, which was very difficult to navigate. I was able to cancel the auto-renewal, but not able to request a refund or speak with a customer service agent. A chatbot informed me that I was not eligible for a refund. I have informed my federal credit union. This is a very disappointing model for customer service.

  • Salvatore C

    Date: 03/26/2024

    Not refunding my money. Can't get anyone on the phone to resolve this issues either. They make it impossible to talk or even live chat or an email. DO NOT USE VIMEO!

  • PETRA P

    Date: 02/07/2024

    I hope you can help me to get a refund. On January 22nd I decided to try the VIMEO for a 7-day free trial. But, on the 3rd day, I didn't want it anymore. So, I told them that I wanted to cancel, and I did on January 25th. They immediately charged me $144.00. I took a screenshot of the cancellation too. I also called them, but their phone doesn't work. I want a refund; can you help me, please?

  • Lina K

    Date: 10/04/2023

    Fraud.. Totally agree with all reviews. Spent hours and hours trying to cancel this subscription, they wont let you do it.

  • Trina M

    Date: 09/18/2023

    I signed up for a free trial period. Instead of them not charging during the trial. They took $240.00 out of my account. I reached out to them and my account was not credited. I'm still waiting.

Vimeo is NOT a BBB Accredited Business.

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