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Business Profile

Digital Media

Shutterstock, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Digital Media.

Complaints

Customer Complaints Summary

  • 142 total complaints in the last 3 years.
  • 45 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:10/17/2022

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I cancelled my subscription DURING the free trial and was billed on 5 different occasions. They can tell by my history that I haven't even logged in to the site since I cancelled but continued to get billed. I reached out to them through chat and was refunded 1 month as a "courtesy" this is unacceptable and after reviewing other complaints I see I am not the only person who they have done this to.

    Business Response

    Date: 10/28/2022

    Thank you for contacting us.

    We have reviewed the correspondence in our system and we can confirm that your request has been handled by our support team.

    If you have any further questions, please let us know. 

  • Initial Complaint

    Date:10/17/2022

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello. I bought an image for my daughter birthday and they had been charging me unauthorized 29 dollars a month on my PayPal account. I claimed that today and all they offer me was a free cancellation of the account besides being told that I didnt signed off for a monthly payments

    Business Response

    Date: 10/28/2022

    Thank you for contacting us.

    After reviewing the correspondence in our system, we can confirm that your request has been handled by our support team.

    If you have any further questions, please let us know. 

    Customer Answer

    Date: 11/03/2022

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    ********** ****



     

  • Initial Complaint

    Date:10/14/2022

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Signed up for a free 1 month trial of a yearly subscription with "no charges if cancelled before the 30 days." Turned off auto-renewal before the 30 day timeframe. Was charged $29 on 9/9 and again on 10/9. Contacted Shutterstock to find out what was going on. Was told it was a yearly subscription paid at a 'discounted monthly rate' and that the charges were "legit." When I requested to have them completely cancel the plan the customer service rep ********* stated "there are rules that apply" but did not elaborate on what those rules were until asked. There is also a cancellation fee involved which was another $40.

    Business Response

    Date: 10/18/2022

    Thank you for contacting us.

    We have reviewed the correspondence in our system and we can confirm that your request has been handled by our support team.

    If you have any further questions, please let us know. 

Shutterstock, Inc. is NOT a BBB Accredited Business.

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