Business ProfileforQuartile LLC

I paid over $5,400 to quartile that they were supposed to manage my AMAZON and ******** accounts for my brand ************ and *******************. I gave them specific guidelines of what my spend needed to be and that anything that was under a ROA of 2 needed to be turned off. Also, I gave them an explanation of my keywords that needed to be optimized and they did not follow directions. They also agreed to send me separate invoices in which i never recevied and also to send me weekly reports of what they are doing. After weeks of arguing with them, they dropped my account and said they will no longer work on it and not give me a refund because i signed a contract. I was bleeding money they were not managing my account corrently and they were not willing to refund me and let me exit my contract. I called, left messaged, was told a VP was going to call me and I never got a call back. They continue to charge my credit card. To the point saying they cannot refund my money. So i said then finish the work you are suppose to be doing...we had a call scheduled last week in which they had canceled without telling me and then rescudueld, and i had a call today and they never showed up. I have all of this in my emails.....i have lost so much money with them..that I am almost giving up. They completley dropped the ball on my account and I repeatled asked them to cancel my contract but not only did they REFUSE to do that...they no longer provided me the service that i was paying for.Here are the emails I will be sharing: -June 23, 2022 - stating my expectations and when they said it was going to be launched - Asking for bill to be split up and delayed because their job didn't start when they said it would - Respond to my email - Email stating they launched Groom and propsper on July 6th - Tons of emails with no response - They sent an email admiting they are at fault.....and someone will reach out...- Proof that they are not working and asking for a refund