Business ProfileforPrada

I have some platform shoes that were broken (I am not sure if this is the correct term in English) while I was wearing them one night in ************. Luckily, I didnt fall or get hurt, it was just the embarrassment (...)In July 2023, I took these shoes to my *********, and he said that he could not fix them because the platform was all cracked and re-gluing the top part to the bottom would not help, because it would happen again. He said platform needed to be replaced before anything.On Aug 25, 2023, I decided to contact Prada **************** and I specifically told them that I had taken the shoes to be repaired and the ********* said they couldnt be reglued.I dropped off my shoes at the Prada store inside Saks in the ****************, on November 7.I specifically told the manager that I needed the platform to be replaced but unfortunately, she didnt make this note on the repair paper.But she added a US$ *********** this paper and when I asked her why she was adding an amount if she didnt know what would be done for the repair and she told me that was the standard procedure for repairs, that up to US$ 185 they would fix the shoe without asking the client. I asked her to call me with a final estimate and a description of the repair and she said they would.I never heard from these people again. On December 14, I started to follow up with Prada **************** about the repair. It seems that by then, the store had not sent my shoes yet as the date of receipt in their lab was Dec 18. I kept following up with **************** and all the answers I got were: the store will contact you. They never did.Then, on January 31st I sent them an email saying if you dont have a solution for my shoes, please send them back the way they are.The very same day I received a text message from the manager at the store saying that my shoes were ready for pick up, and the repair cost was US$ 185 (plus tax).(Please refer to the attached word document for full details).