Complaints

This profile includes complaints for Schweiger Dermatology Group, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Schweiger Dermatology Group, LLC

  110 E 55th St Fl 11 New York, NY 10022-4551

• 

  Schweiger Dermatology Group, LLC

  260 E Main St Ste 208 Smithtown, NY 11787-2925

• 

  Schweiger Dermatology Group, LLC

  2701 Queens Plz N Fl 10 Long Island City, NY 11101-4022

• 

  Schweiger Dermatology Group, LLC

  3003 New Hyde Park Rd Ste 204 New Hyde Park, NY 11042-1214

• 

  Schweiger Dermatology Group, LLC

  604 E Park Ave Long Beach, NY 11561-2505

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/08/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 10, 2024, I visited the office for a skin concern (a bump on my left hand). The assistant recommended a full screening, which I agreed to. I also asked the doctor for her opinion on a facial acne scar.After the appointment, I received a follow-up text message from your office, and I replied to let you know that the doctor had forgotten to treat the skin bump on my hand.The doctor personally called me and invited me to return to complete the treatment. During the call, we specifically discussed that I would not be responsible for a second copay, as the return visit was required due to her oversight. She also noted that she would need to bill the insurance for the procedure itself, which I understood and agreed to.On September 18, 2024, I returned to the office and notified the front desk staff that the doctor had agreed to waive the $25 copay. The staff member said she would inform the ********* October 2024, I received a bill for the copay. I contacted the billing office, but received no reply and no further statements, so I assumed the issue had been resolved.Recently, I received another bill and contacted the billing department again. I was told the doctor declined to waive the copay because four months had passed between visits. However, at no point in our conversation did the doctor mention a time limit for the follow-up. My return was delayed due to a demanding work schedule and, honestly, due to discomfort with the providers communication style. That said, the follow-up visit was necessary because of the doctors oversight, and should not be treated as a new, billable appointment.I respectfully request that the $25 copay for the 9.18.24 visit be waived, in line with the doctors original agreement. This visit was not initiated for new concernsit was solely to complete what was missed in the original appointment. I also ask that communication and documentation breakdowns like this be reviewed internally to avoid similar issues in the future

  Business Response

  Date: 07/15/2025

  Tell us why here...We have carefully reviewed the patients chart, internal communications, and discussed the visit details with *** ******* and the local offices General Manager.
  On May 8, 2024, the patient was seen for multiple concerns, including a skin lesion and a full body screening. During the follow-up call initiated by *** ******** the patient was invited to return for treatment of the original skin lesion that had not been addressed during the first visit. While the provider did communicate that the return visit would be billed to insurance, there was unfortunately no formal note in the chart or system indicating a waiver of the copay, nor a time frame for the follow-up discussed in writing.
  When the patient returned four months later, the visit included discussion and treatment of multiple lesions, which qualifies clinically as a new and separately billable visit per standard insurance and billing guidelines. As such, the copay applied is valid and required by the patient's insurance plan. Pt also did sign a consent form in which stated Since each insurance company has its own policies regarding the coverage of procedures, I also acknowledge that payment in full for the charges
  incurred for this procedure is the responsibility of the patient or the individual responsible for the bill, regardless of the coverage provided by the
  insurance carrier that insures the patient. After payment is made from the insurance carrier, any balance such as co-payments, unmet deductible, or noncoverage altogether, is the responsibility of the patient or guarantor.
  That said, we recognize that the patient was told verbally they would not be responsible for a copay, and we understand their frustration. We apologize for any confusion caused by a lack of internal documentation or follow-through, and we will be reviewing this situation internally to reinforce clearer communication between providers, front desk staff, and billing.
  Resolution:
  While the copay was billed correctly per guidelines, as a one-time courtesy and in the interest of patient satisfaction, we are willing to waive the $25 copay for the September 18, 2024 visit.
  We have taken this feedback seriously and will use it to improve our communication and documentation processes going forward.

• Initial Complaint

  Date:06/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had an appointment on 9/17/2024. I was covered by *************** Select at that date of appointment. I recently got married and was switched to my husbands *********************** under a different benefits number. Schweiger continues to bill my husbands insurance after I called numerous times to have it changed to the insurance I was covered under on the date of appointment. I continue to receive a bill for $225, when I should only have to pay a $20 copay. Every time I receive a new bill, I have had to call my insurance and ask why it wasnt covered suddenly, and they tell me that they never received the claim. I have then called Schweiger and they said that my insurance denied my claim. I told them that my insurance never received it because they billed the wrong insurance. I have had them change it several times, and it still doesnt fix the issue. I dont know what I have to do to get schweiger to bill the correct insurance. I have called so many times, and I have waited on hold for hours. I have even called with a Tricare *** on the phone to explain what they need to do to fix it, and its STILL wrong. I am not paying a bill because they refuse to bill the correct insurance and Im sick of calling and waiting on hold, just to receive another bill. I am no longer going to come to Schweiger as a patient, and would rather just deal with the issues Im having. Their insurance and billing department are terrible.

  Business Response

  Date: 07/15/2025

  Hi *** ******************** you for calling this to our attention. We apologize for your frustrations. Our Billing Manager is able to explain the issue, please contact her:

  ***** ********
  ********* *********** *****
  ** **************
  ** **************
  ******************************************************************
  

  Thank you,

  Schweiger Dermatology Group

• Initial Complaint

  Date:05/22/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a payment on 2/20/25 in the amount of $112.27 and the dermatologist office never provided a credit for this amount on my billing statement. I called twice and email twice with no response. The payment was made at the **************** in **********, **.

  Business Response

  Date: 05/27/2025

  Hi *******,

  We understand your concerns have been addressed with our General Manager in our ************ We sincerely apologize for any inconvenience and hope we see you in our offices again soon!

  Regards

  Schweiger Dermatology Group

• Initial Complaint

  Date:05/13/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 3, 2025, April 10, 2025, April 22, 2025, April 17, 2025 and May 1, 2025 I went to Schweiger Dermatology in ********, **. Upon receiving my Explanations of Benefits from *****, I became aware I was overcharged $142.60 by Schweiger Dermatology because I had met my out of pocket deductible. I contacted them on via phone on May 5 to inform of the overpayment., The person I spoke with said he could only reimburse me for two visits because my insurance had not processed the remaining 3 visits even though I had the *** statement stating all claims for ********* Dermatology were finalized. To date, I have only received two refunds totaling $38.80. They keep on telling me they are going to have someone call me and address this issue but I have not received any calls and I am due $103.80

  Business Response

  Date: 05/27/2025

  Hi ******,

  We understand your concerns and sincerely apologize for any confusion or inconvenience you may have experienced. Our team has made multiple efforts to contact you directly, though unfortunately, we have not yet been successful in reaching you. As of now, there is no remaining credit on the account. All applicable refunds, totaling $142.60, have been processed, and the corresponding receipts were recently sent to you for your reference. During our most recent outreach, we left a detailed and courteous voicemail outlining the status of the refunds. We also kindly advised you to contact you credit card company should the refunded amount not yet appear on your statement. We remain committed to ensuring a positive patient experience. Please contact our billing manager ***** with any further questions:

  ***** ****** **** ****
  ******* *******
  ********* *********** ***** ***
  ** **************
  ***************************************************************
  
  ********
  
  ********* *********** *****
  
  

  Customer Answer

  Date: 06/05/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********

  I never received one call or correspondence from them. They took over 3 weeks and 6 disputes to my checking account to refund the overcharges.  Calling them is next to impossible and after several promises to call back and I received nothing. Very poor customer service. Thank you to the ******************** for documenting this 

  Sincerely,
  
  ****** *********
  
  
  
   
  

  
  

• Initial Complaint

  Date:03/17/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 19, 2025 I gave two checks (#**** for $117.67 & #**** for $191.62 ) to the receptionist for my husband and for myself to pay a portion of our ******** deductible. At the time, I was unaware that the receptionist processed the checks as an ACH deposit (a mobile deposit). On February 20, 2025 those amounts came out of my checking account. Then the same two checks were presented and physically deposited by Schweiger Dermatology on March 3, 2025 and once again cleared my account on on March 4, 2025 for the exact same amounts.I called the number I had for Schweiger Dermatology and somehow Fahad of the billing department answered the phone. I told him I had an issue with the ******************* and wanted to speak to that office. He wanted to know what my problem was and I explained it to him. ***** said "I need to see proof in order to make a refund. Send me the proof." I did! When I didn't get my refund, I called Fahad again. He said he had to send it to ************ and they'd be in touch within 72 hours. They weren't! Fahad's supervisor - ********* - told me they couldn't do anything - Hillsborough had to call me. They didn't!I have filed FRAUD charges with my bank and now I'm notifying you. This may be a scam - because not everyone looks at their bank statement closely. My bank (***) said they couldn't catch it because when an ACH deposit is made, check numbers aren't used.Meanwhile, I'm still out the $309.29.

  Business Response

  Date: 04/01/2025

  Hi **** ***************** appreciate you bringing this to our attention and apologize for any inconvenience. We understand your issue has been taken care of. If you require further assistance, please contact: 

  ***** ****** **** ****
  ** **************
  ***************************************************************

  Regards,

  Schweiger Dermatology Group 

  Customer Answer

  Date: 04/03/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ****** *******
  
  
  
   
  
  

• Initial Complaint

  Date:02/04/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In November of 2022, I visited Schweiger Dermatology Group. I ensured before the visit that they are in-network and accept my insurance at the time, ***************** Blue Shield. Shortly after I was charged $250 for the services. When I called immediately to complain and inquire they said it was a mistake and they stopped charging me. Over two years later, I am now being charged again for these services. I called last week to inquire and they said it is because the insurance said it has something to do with ******** or ********* which I did not and do not have. I called again this week and they said it is due to a benefits issue. I checked back with my insurance to see the reason, and they mentioned that this provider is in fact out of network. I was lied to and now being unfairly charged for these services.

  Customer Answer

  Date: 03/01/2025

  Better Business Bureau:
  
  At this time, my complaint, ID ******** regarding Schweiger Dermatology Group, LLC has been resolved.
  

  (By clicking "OK", your complaint will be closed as Resolved.)

  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:01/16/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business recently bought the local business that I was consistently using.ZEL Skin and Laser Specialists in ***** and Plymouth ***The predatory billing practices began when ********* Dermatology Group purchased ZEL.On 1/14/2025, I received a bill from SCHWEIGER stating that I owed $20 on a $285 charge from Nov 20 2024.I checked my credit card and had paid in full $285. On 1/14/2025 I called the customer bill pay and the representative could not answer my questions about the alleged outstanding fee. I told them I paid in full at the time of the office visit the $285 charges from the visit on 11/20/2024. The representative then suggested that there was an additional "office fee" of $20. This alleged $20 was not listed on the invoice of the 11/20/2024 charges. I pay in full every time I visit the ********** and never was there a fee for "office visit" as a separate line item.They now in the email below (see below) state that the charge is for an office visit on 8/21/2024. This seems incorrect to me. They seem to be backdating extra charges for fees that were not in place at the time of the service. I refuse to pay this back-dated charge that never appeared at the time of service and my payment. I always pay full at the time of the service. Schweiger has terrible reviews and complaints about fraudulent and predatory business practices regarding billing. ****************************** 8:53AM (1 hour ago)to me You recently contacted our office with a question regarding your account with ****************************Thank you for your inquiry. Your payment of $285.00 on 11/20/24 was applied as follows: $20.00 was applied to your visit on 08/21/24 to pay off the balance for your *****, and the remaining $265.00 was applied to this visit on 11/20/24. The balance for your visit on 11/20/24 remains ****** view your current statement, please click here.Thank you,Patient Support ************************

  Business Response

  Date: 02/04/2025

  Hi *** **************** appreciate you bringing this to our attention and apologize for the mistake, which was due to our office accidentally not applying an Alle $20 coupon. 
  Our GM for this office has reached out to you to try to remedy the situation. Please contact her at your convenience and we are happy to accommodate you.

  ******* ******
  ****** ******* *******
  ********* *********** ***** 
  ************************************************************************************ 
  *****  ************
  ******** ************
  ********* ************
  
  
  

• Initial Complaint

  Date:12/27/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ?On my original visit I was told that insurance does not cover removal of age spots and that it would be $175.00. On the day of my first procedure visit 8/31 I paid $175.00. The receptionist was asking for my insurance, and I reminded her there was no need to provide that info as the procedure was not covered by insurance. When the procedure was done, **. ********* told me that he may need to do some more work on the spots and insured me that if I come back in 30 days there will be no additional charges. On 9/30 I arrived to, again, have a receptionist ask for my insurance and I reminded them again that it is not covered by insurance and that I was asked to come back and there would be no charges. After the second visit the ** asked me to come back yet again as the spots were just not going away as fast as he would like them to. On 10/31 I returned and the receptionist asked for my insurance and I again reminded her of the follow-up / no charge visit. She then told me she just wanted to have it for future reference. About 2 weeks later I got a bill from the Schweiger where they submitted my last two visits (2 X150.00) to my insurance company. I called billing and they called me back about a week later and told me that the **. told him that the chemicals were free but not the **. visits. I was never told any of this! It is a shame as I did like the ** and the staff, but I feel like I was swindled, and I still have some spots that he hit that are not gone. I paid my portion of the remaining balance, but I am very disappointed that this office is not transparent with its clients.

  Customer Answer

  Date: 01/27/2025

  Better Business Bureau:
  
  At this time, I have not been contacted by Schweiger Dermatology Group, LLC regarding complaint ID ********.
  
  Sincerely,
  
  ***** *****
  

• Initial Complaint

  Date:10/03/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My name is ******** ******* and I writing a formal complaint as well as a dispute of my claims as it relates to services received at Schweiger Dermatology on 7/20/24 (claim was received on 7/22/24). Claim #************* with ******. Schweiger Dermatology charged $650 for the services, of which I owe $416.47 of said claims. The appointment lasted 10 minutes at most (the claim states I received a 45 minute appointment). During the appointment, no invasive measures or biopsies were required so there should be no charge for a skin surgery.I request that you launch a formal investigation into the claim received by Schweiger Dermatology for services in which (1) the office visit should be 10 minutes, not 45 minutes and (2) the skin surgery should be removed from the bill. I already submitted this to Anthem and they told me they cant help because the dermatologist verified the claim is correct. I want the dermatologist to provide evidence of how long I was at this appointment because it was not more than 10 minutes. I have been trying to receive an answer from the dermatologist offices management since 8/21/24 and have just continued to be told it is being reviewed and they apologize. I will never return to this dermatologist because I think if I had come to them with an actual issue that required a biopsy or invasive measure they would bankrupt me. Doctors offices like this disincentivize United States citizens (even those that purchase health insurance) to go to annual check *** to screen for cancer/other health issues because of the cost associated with it (being charged $65/minute of a PAs time). I never want to get another health screen again (even when there are no findings of cancer or health issues) given the outrageous cost associated with an appointment of this type.

  Business Response

  Date: 10/25/2024

  Dear *** ********************* you for taking the time to reach out and share your feedback. After looking back at our records, it shows that your provider billed appropriately for your visit. As a courtesy, he even waived a portion of your bill. Routine preventative screenings are essential to maintaining good health, as they allow for early detection and management of potential health concerns. We hope you continue regular health screenings.

  Please feel free to reach out directly to our billing manager Kare if there are any other aspects of your experience that we can address.
  
  ***** ********
  Schweiger Dermatology Group
  W: **************
  ******************************************************************
  

  Sincerely,

  Schweiger Dermatology Group 

• Initial Complaint

  Date:09/23/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Subject: Complaint Against Schweiger Dermatology for Fraudulent Billing Practices Dear Better Business Bureau,I am writing to report fraudulent billing practices by Schweiger Dermatology, which I believe violate New York State regulations and consumer protection laws.Provider: Schweiger Dermatology Date of Incident: February 2, 2022 Disputed Amount: $73.93 (originally billed $250.00)Insurance Provider: Fidelis Commercial On February 2, 2022, I arrived for a scheduled appointment, but their system failed to register my visit, leaving me without a doctor for over an hour. I was ultimately seen by an individual who did not address my concerns and appeared to lack proper credentials. I received no consultation or treatment.Afterward, I complained to the front desk, and staff acknowledged their error and offered to reschedule. I declined, having wasted my day. Despite receiving no legitimate care, I was billed $250.00. After disputing this charge, the bill was adjusted to $73.93, with a $31.69 courtesy adjustmentan acknowledgment of their wrongdoing. Nonetheless, they continue to pursue this payment and submitted fraudulent claims to my insurance for non-existent services.I have reached out multiple times to resolve this, but Schweiger Dermatology has been unresponsive and escalated the bill to ********************** without addressing my concerns.Moreover, a quick ****** search reveals numerous Yelp reviews from other patients reporting similar issues, indicating a troubling pattern of misconduct.Request for Action: I urge the Better Business Bureau to investigate Schweiger Dermatology for these fraudulent practices and the systemic nature of their billing issues. Their actions clearly violate patient rights.Thank you for your attention to this serious matter.Sincerely,******** ******* Phone: *************** Email: *******************

  Business Response

  Date: 11/25/2024

  Hi - We have looked into this matter and are happy to discuss your concerns with you. 

  Please contact our billing ****** ***** at **************.

  Thank you,

  Schweiger Dermatology Group