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Find a Location

DIGIMARCON, LLC has 1 locations, listed below.

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    Business ProfileforDIGIMARCON, LLC

    Corporate Event Planners

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    1500 Broadway Fl 5, New York, NY 10036
    BBB File Opened:
    6/30/2017

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    05/22/2023

    Complaint Type:
    Product Issues
    Status:
    Unanswered
    I registered for their virtual event associated with their ********* conference on April 5th, and first contacted Digimarcon to get the agenda and speaker information because it wasnt published on their site. I was told conflicting information:** was told that this information is posted 2-3 months before the event. This was 2 weeks before the event. ** was told by one of their employees, *********************, that it would be posted in a few days which was also not accurate. ** was told that they were experiencing technical difficulties and thats why the information wasnt posted. The information was finally posted, the Saturday before this Monday-Tuesday event. I was not able to log in to the live stream event when I should have been able to, and was contacting someone not even at the event to try to figure this out. Eventually I figured out ON MY OWN, to log in as a guest instead of a registered user, despite being registered. ***** said, why should I have had to pay when this was freely accessible to the public?!Not accessible for deaf/hard of hearing virtual attendants. oNo closed-captioning options. oNobody ******* the Q&A box and answering questions. oSound cut out multiple times within the first couple of hours. oCould not hear audience members questions. They had a wi-fi microphone to make this possible, and it only worked sporadically. oThere were two projectors, which were out of focus and impossible to read. There seemed to be nobody ******* the camera, as the speaker would walk to one side of the stage and the camera didnt follow them. My employer paid for me to attend this event and if I knew it was going to be like this I would NOT have registered for this event. At no time was it clear who to contact for this event. I contacted ******************************* MULTIPLE times and never received a response from that email address. I am EXTREMELY disappointed and want my employer to get their money back.

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

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    Most Recent Customer Review

    Dakota M

    1 star

    02/08/2024

    My team attended the ****** DigiMarCon session in March 2023. When we arrived to the conference, not a vendor (which was promised on the website and a huge reason for our team attending) was in sight. In fact, the hotel was practically deserted; we could have saved travel fare and conference costs by attending virtually, had we known this was the case.We reached out to try to get a refund and didn't hear back for months. Eventually, we got an email back saying that we'd be comped our tickets for next year's session-- despite consistently trying to call and sending emails to get information on our comped tickets, we received NO answers. The communication with DigiMarCon has been abhorrent, coupled with a lackluster conference sans vendors and networking opportunities, has really tarnished our experience with this organization.

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    BBB Serving Metropolitan New York

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