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Business Profile

Consumer Finance Companies

Kashable LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Kashable LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 31 total complaints in the last 3 years.
    • 7 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/26/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had a loan with Kashable. It was paid off and I applied for a new loan. They couldnt verify my bank account so the new loan was never finalized or funded. Today I realize they are taking money out of my paycheck for a loan they never funded. This is unacceptable.

      Business Response

      Date: 12/05/2024

      Better Business Bureau,

      Please find attached Kashable's response to the complaint submitted by ******* *******.

      Best,
      Kashable, LLC

    • Initial Complaint

      Date:09/13/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      After taking out a loan. I set up repayment in the form of an allotment from my employer. I changed employers and immediately set up the continuance of allotments. Kashable stated they did not receive the August 30th allotment. I sent this information showing that the allotment was sent to them and had my payroll verify the account number of the two most recent deposits. I sent all of that information to Kashable. I was told the matter would be investigated once the account number was verified. Even after my payroll verified the correct account number, ********************** has stated that I would have to try to ask payroll to get my money back. I have upheld my terms of the Loan and Kashable has not. In order to prevent my account from being delinquent I will have to pay two payments twice . Payments that were already sent to them. This is fraudulent and a bad business practice. I have never been subjected to such unscrupulous business practices. I am seeking an investigation and credit for the money withheld from my paycheck and sent to Kashable on my behalf.

      Business Response

      Date: 09/26/2024

      Dear *** ********************** find attached Kashable's response to the complaint submitted by ******* *****. 

      Best,

      Kashable LLC

      Customer Answer

      Date: 09/30/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      ******* *****



       

    • Initial Complaint

      Date:01/02/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I took out a loan from Kashable over a year ago and everything was going well, until I was recenlty activated in the Military to serve our Country. I submitted all the proper documentations over to Kashable and they in return told me they are working on it. Fast forward, two months later, I am still paying the same interest, same payment and they have not honored the **** Law. I called recenlty and they stated that they did lower the interest rate, which on my online portal nothing has changed. My online portal doesnt reflect what Kashable is telling me.

      Customer Answer

      Date: 01/04/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      *****************************



       

    Kashable LLC is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

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