Business ProfileforUpdater, Inc.

03/14/24 - I was contacted via email concerning my *** order. I was provided with a reference number and told to contact immediately. I called the number and the business hours were closed.03/15/24 - Called their office and was connected to a customer service rep. ***** rep explained that in order for me to schedule an appointment with *** internet to install their equipment, they needed to run a second credit check. I confirmed with the rep that they already ran 1 check yesterday. The rep went around in circles conflicting his answers about why he needed to run another check (system error, a check wasnt done yesterday, its just our process to complete the orders.) The rep ultimately settled on his answer of why there needs to be multiple credit checks is its just our process to complete the orders. I asked if the call was being recorded. He said yes. I asked for a recording of the call to be sent to my email. He refused. I asked for their legal counsel contact information- the rep instantly replied with hello (x) customer are you there? And similar phrases attempting to **** off he cant hear me. I have 5 bars on service. The phone call was nearly 14 minutes long and was talking to their rep for the period of approximately 11 minutes straight, ******* clear communication. The rep was being deceptive.I called their company again and spoke with a new agent. Asked if they are a ** based company. She said yes. I asked what state do they do business in, she stated *******, **. I asked again for Updaters legal representation. She went silent.It is clearly trained in their call center to discontinue any communication with the customer when they request their legal counsel information.I want my credit report to not be impacted multiple times. I want my credit reports to be free of their inquiries. I want to be contacted by the company and provided with their legal counsel contact information. I want recordings of the two phone calls I have made to them.