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Business Profile

Computer Software

Atari, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software.

Complaints

Customer Complaints Summary

  • 29 total complaints in the last 3 years.
  • 17 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/14/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I brought a tempest game and the ** E, F were damage. and h was miss two screws. I have contacted them and left my number on customer service page. all I keep getting generated emails. all I want are these parts I spent to much money not to be able to play my game. The game is Tempest Legacy Arcade machine

    Business Response

    Date: 05/20/2024

    With the information provided by the customer we cannot find any order or correspondence from the email, name, or address provided. We advise the customer to reach out to our support team via our contact page **********************************************

  • Initial Complaint

    Date:12/12/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased an Atari VCS and other misc accessories for the console on 11/27/2023.Order number: ***** Subtotal: $215.98 Total with tax: $231.10 I received the unit on 12/05/2023. *** tracking# ****************** That day I opened the box. Attached the console to the **** port of the *** Attached the power supply and network cable to the Atari VCS. I powered on the console. The light came on, the screen showed green lines and it shut right off. I turned it on again. Same thing. No picture except for green screen with vertical lines all over it. Basically a garbage data screen. I looked for support on their website. There was none. I did finally find contact Atari. I select 'Returns'. There was no product support. I wrote about what happened and that the unit was DOA. Someone on 12/06/2023 wrote me back by the name of ******. He said that most units were repaired using a flash stick and ** update. He sent me instructions on where to download the ** and how to install. I followed them but it did not fix the unit. The Atari VCS turns on, has green screen with lines, and turns off again. I have contacted them daily and only have heard from them once, on 12/06/2023 and no further. I have pleaded with them that this was purchased for my kids Christmas. No replies, no emails, no nothing. I asked for an RMA to return the unit, in every email I wrote, but I have yet to receive a reply.

    Customer Answer

    Date: 01/08/2024

    Better Business Bureau:

    At this time, I have not been contacted by Atari, Inc. regarding complaint ID ********.

    Sincerely,

    ***********************

    Business Response

    Date: 05/20/2024

    We appreciate your patience and we apologize for the inconvenience caused throughout this return/replacement process. Due to issues with the third party processor, a replacement was not shipped out until the issue had been resolved. A replacement Atari VCS was delivered on 4/30/24. Customer issue has been resolved. 

  • Initial Complaint

    Date:09/19/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The company knowingly sent me a defective unit. Now, they aren't processing my return.I purchased a VCS 800 video game console. The system didn't work out of the box--this is the standard experience, as evidenced by online consumer posts. The company expects users to manually repair the operating system. Begrudgingly, I did this (I shouldn't have).Once I had the software working correctly, I then found out there is an issue with the included joystick. The joystick is stuck in the down position when using via bluetooth. I repaired the software, but I am not repairing the hardware too. So I requested a refund. Atari support said they would send me a shipping label to return the defective item. However, they never sent a label. I've emailed them multiple times, trying to get them to initiate the return. It's been almost two weeks since they said they would give me a shipping label and they won't respond to emails.

    Customer Answer

    Date: 10/16/2023

    At this time, I have been contacted directly by Atari, Inc. regarding complaint ID ********, however my complaint has NOT been resolved because:

    [Your Answer Here]

     

    Atari did contact me after I filed a complaint with the BBB. They apologized for ignoring me and finally sent a shipping label to return their defective merchandise. I shipped their merchandise back to them. I never got the refund from Atari. So I decided to contact them about it. Once again, my email was ignored. I have a dispute open with Discover card. Hopefully, Discover recognizes that Atari is behaving unethically and I deserve my refund. It is extremely disappointing to see a large company behave in this manner. Is it criminal? 

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.

    Sincerely,

    ***************************

    Customer Answer

    Date: 11/09/2023

    At this time, I have been contacted directly by Atari, Inc. regarding complaint ID ********, however my complaint has NOT been resolved because:

    [Your Answer Here]

    The business did contact me. They claimed they refunded me the money, but they never did. I also had a dispute active with Discover. The dispute resolved before Atari got around to refunding the money. I was promised a return label on September **** Discover resolved the dispute on October 20. Atari had over a month to refund the money--it seems like that wasn't important to them. Horrible experience, thankfully Discover protected me from Atari.

     

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.

    Sincerely,

    ***************************

Atari, Inc. is NOT a BBB Accredited Business.

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