Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Computer Software

Atari, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software.

Complaints

Customer Complaints Summary

  • 28 total complaints in the last 3 years.
  • 18 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:09/19/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The company knowingly sent me a defective unit. Now, they aren't processing my return.I purchased a VCS 800 video game console. The system didn't work out of the box--this is the standard experience, as evidenced by online consumer posts. The company expects users to manually repair the operating system. Begrudgingly, I did this (I shouldn't have).Once I had the software working correctly, I then found out there is an issue with the included joystick. The joystick is stuck in the down position when using via bluetooth. I repaired the software, but I am not repairing the hardware too. So I requested a refund. Atari support said they would send me a shipping label to return the defective item. However, they never sent a label. I've emailed them multiple times, trying to get them to initiate the return. It's been almost two weeks since they said they would give me a shipping label and they won't respond to emails.

    Customer Answer

    Date: 10/16/2023

    At this time, I have been contacted directly by Atari, Inc. regarding complaint ID ********, however my complaint has NOT been resolved because:

    [Your Answer Here]

     

    Atari did contact me after I filed a complaint with the BBB. They apologized for ignoring me and finally sent a shipping label to return their defective merchandise. I shipped their merchandise back to them. I never got the refund from Atari. So I decided to contact them about it. Once again, my email was ignored. I have a dispute open with Discover card. Hopefully, Discover recognizes that Atari is behaving unethically and I deserve my refund. It is extremely disappointing to see a large company behave in this manner. Is it criminal? 

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.

    Sincerely,

    ***************************

    Customer Answer

    Date: 11/09/2023

    At this time, I have been contacted directly by Atari, Inc. regarding complaint ID ********, however my complaint has NOT been resolved because:

    [Your Answer Here]

    The business did contact me. They claimed they refunded me the money, but they never did. I also had a dispute active with Discover. The dispute resolved before Atari got around to refunding the money. I was promised a return label on September **** Discover resolved the dispute on October 20. Atari had over a month to refund the money--it seems like that wasn't important to them. Horrible experience, thankfully Discover protected me from Atari.

     

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.

    Sincerely,

    ***************************

Atari, Inc. is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.