Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/06/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The Atari 400 Mini I purchased directly from Atari does not work. I have submitted an online request for contact from the company plus 2 emails to request a fix and/or a replacement of the defective product. The system boots up & gets to the language selection screen but does not advance any further into the setup, nor does it get to the games. The unit cannot be used as intended. I have received no acknowledgement from the company. Also, the phone number they give for themselves of ************ does not go to Atari, but instead goes to ********* which has nothing to do with the game system. I need Atari to give me a return authorization, a refund, and/or a replacement product that works.

  Business Response

  Date: 06/10/2025

  Hello, 

  Thank you for bringing this to our attention. We are unable to find a support inquiry under the email provided in this claim nor the email provided from your order. Our support team is happy to assist you if you would like to reach out to them via the link below. ***************************************************;

  Customer Answer

  Date: 06/10/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is an intermediate step to resolving the issue. I submitted contact on the website page indicated in their response, again explaining the problem & my desire to exchange the defective unit for a new one that works. At this moment I am currently awaiting a response from the company, and the replacement of my defective unit is pending their response.
  
  Sincerely,
  
  ****** *****
  
  
  
   
  
  

• Initial Complaint

  Date:04/15/2025

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ***************** ("*********") released "System Shock" ("SS") for the Playstation 4 ("PS4") on 21-May-2024. ********* is owned by Atari, Inc. ("Atari"). Atari provides technical support for SS via email.I purchased SS for the PS4 on its release date, for $39.99 before tax, via the Playstation Store. This version of SS was version 1.0. There are a number of bugs in the game of various severity. Up to this submission, no patch has been issued for SS to resolve any of its issues. I contacted tech support many times, beginning on 27-May-2024, and ending 4-Dec-2024. On the latter date, and before, I have been told that engineers will review the reported issues, and to wait for an update on a patch. No patch for SS on the PS4 has been released, and the game appears to have been abandoned by ********* and/or Atari.

  Business Response

  Date: 05/05/2025

  Hi *****, 

  
  Thank you for bringing this to our attention. We will work to investigate the issue reported and will work with our engineers to provide any necessary details they may need. In the meantime, our support team will reach out to you if they require any additional details regarding the patch request. Thank you for your support! 

  Customer Answer

  Date: 05/08/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  The answer provided by the company is the same answer I was given for months when I was in contact with the business' tech support via email. This response is no change from the status quo ante.

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***** *****
  
  
  
  
   
  

• Initial Complaint

  Date:02/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed order #***** on December 12, 2024, with items CX40+ Joystick, CX30+ Paddle Controller Bundle, Atari 2600+ ******************* The total was $185.04.All items are completely unopened and I have attempted to return this as the recipient does not need them. I cannot get a response from Atari customer service. I have been logging requests with no response.I need to return this order with all new, unopened items, and be refunded for the amount I paid.

  Business Response

  Date: 02/27/2025

  Hi *****, 

  Thank you for contacting Atari. Our records indicate that our support team responded to your return request on Feb 19 11:11 am, requesting images to start the return process. At this time, your return request remains open and you still have the option for return. Our team will send a follow up response to the email on file today, 2/27/25. Please let us know if there is anything else we can assist you with. 

• Initial Complaint

  Date:01/20/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a Atari 7800+ And fed-ex says it was delivered on Dec 20, 2024 . But the picture of delivery is not my address so it was delivered to the incorrect address. The address provided for shipping is correct so fed-ex Misdelivered it. I called fed-ex and they said the shipper ( Atari) would have to file a complaint. So i contacted Atari on Dec 20, 2024 and after not hearing fro them i disputed the charge with my ********** and they sided with me . Now on Jan 11, 2025 i get a response from Atari telling me i have to contact fed-ex it is not they cant do anything and they are now trying to fight my getting a refund from my ***********

  Customer Answer

  Date: 02/13/2025

  At this time, I have been contacted directly by Atari, Inc. regarding complaint ID ********, however my complaint has NOT been resolved because: 

  [Your Answer Here]

  They want me to cancel my charge back before they will look try to contact fed-ex who shipped the item, My cc company has already credit me back
  

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  Sincerely,

  ******* ******

• Initial Complaint

  Date:01/20/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Made purchase on November 24th. Item not received until December 13. Purchase was for a Christmas gift. Recipient decided they did not want and so attempted to return to merhcant per their return policy. Only avenue given for support is through an email address. Have made numerous attempts to start the return, but have only received one response asking for photos. I provided the requested information and still have not received a response after several weeks.

  Business Response

  Date: 05/05/2025

  Hello, 

  Our records indicate your return and refund has been processed as of 1/21/25. We sincerely apologize for the delay in communication during our holiday season. We strive to provide our customers with the quickest form of contact to our support team and will work to resolve this issue moving forward. 

• Initial Complaint

  Date:01/07/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive been trying to get return labels and a confirmation email saying I can return for several weeks. I called the phone number on the website and it doesnt work. I only have 30 days to return and I feel they are intentionally not responding so I can not return. I have enclosed my receipt and all the emails I have sent to get return labels. The return policy does have instructions but there are no drop down menus nor option to even start a return online to get return labels. I just want to return the unopened, unused products and get my money back.

  Business Response

  Date: 01/07/2025

  Hi *****, 

  Thank you for reaching out to our team. Our records indicate that our support team is awaiting a response from our previous request to provide images of the product you would like to return in order to begin the return process. Please respond back to the email in which you contacted us with the requested information and our team can then proceed with your return. We look forward to resolving your issue! 

  Customer Answer

  Date: 01/08/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

  I have not gotten the return labels.  I took the pictures and still no response.  They also tried to say the sent an email on Dec 20th but its not in my inbox/trash/spamso I find it hard to think it was legitimate.  I just want to return this stuff and get my money back.

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***** ****
  
  
  
  
   
  

  Customer Answer

  Date: 01/22/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   There were 3 items in my return in which I returned all products, followed all instructions for packing and paid over 60$ to return ship the item to you.  I am due a refund of $179.19 or so, not the $138 or so that you are claiming as a refund.  This has been a most horrible experience and thats putting it mildly.

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***** ****
  
  
  
  
   
  

  Business Response

  Date: 05/05/2025

  Hi *****, 

  Thank you for your patience. Our records indicate your refund was processed on 2/22/25 in a two part process due to shipping/logistics with an item in your order. We sincerely apologize for the frustration caused. 

• Initial Complaint

  Date:12/19/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi,I placed a order on ************************ on 12/1/24 for a gaming console called "VCS" order number *****. I ordered it in a grey wood finish front panel when it got to my house on 12/9/24 it was a Black/onyx front panel which was wrong. When to check my order now it said I ordered onyx VCS but I did not was not even a opinion when I placed my order on there black Friday deal they had only grey wood and dark/light walnut. I paid ****** on that deal I tried to contact Atari to find out I can only contact by email I contact email by support email address and by contact email address with no success googled NY main office if Atari operator mailbox is full. Tried discord as some people said to try but nope they shut that down so you can't contact them there. Next up ******** and Instagram finally got an answer there after a little bit of time they said a *** would email me. Long story short nothing resolved from 12/9/24 now going on 12/18/24 I wanted to change order to grey wood or light walnut/dark Walnut not onyx. Now being told I have to pay for there error and pay return for a full refund with nothing about a exchange. I would lose so much money shipping it back to ********** on their mistake so I would get no product and lose money and Black Friday deal is over so now it's ****** then ***** so can not even reorder after. To me this is a beat and switch putting a customer in a bad situation where they have to keep the item that's not the same one they ordered. On top of that you can never contact them it takes very long time today another complaint on ******** cannot contact them. I've been reading this has been going on a very long time with this company not just for the holidays like they claim. Please help I contacted attorney general too about a bait and switch scam.

  Business Response

  Date: 12/30/2024

  Hi *****, 

  Thank you for being patient with our team. Our records indicate that a prepaid return label was provided to you on 12/19/24. Our system does not allow for orders to be switched once the order has been placed on the customer side, however, we are happy to correct the mistake made and provide the Black Walnut.
  
  This issue has since been resolved and a replacement has been sent to the customer. 

  Customer Answer

  Date: 01/02/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   Hi, I've returned the *** bundle for the exchange which you guys received on December 27th. I've heard no response from the agent at Atari completely being ghosted again. I have no confirmation that another *** bundle was sent and it wasn't a mistake after being ordered I received the order and noticed it was wrong and it takes days to weeks to speak to anyone at your company if you can find any type of channel to communicate to your company that works in the first place. Still taking days to find out if they even sent out another *** bundle to me. I'm hoping the wood grain version is sent out please give me an order number and tracking of the new *** bundle being sent out as you claimed in your response. So at this period of time on January 2 2025 I'm still waiting on the exchange for new *** bundle in ********* as agreed. 

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***** ********
  
  
  
  
   
  

  Business Response

  Date: 05/05/2025

  Hi *****, 

  Our records indicate that your issue was resolved on January 20, 2025 and our team was able to provide a replacement VCS in the correct finish. We sincerely apologize for the frustration your order caused you and for any inconvenience,. Thank you again for being patient. 

  Customer Answer

  Date: 05/05/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***** ********
  
  
  
   
  
  

• Initial Complaint

  Date:12/17/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The product arrived and did not work we have tried contacting several times via email ( which is the only way to contact them) and we have received zero response I started the process for refund but it also says you need to wait until you receive a response which never happens

  Business Response

  Date: 01/20/2025

  Hi ******* 

  Our records indicate that our support team has tried to reach out to you via the support request submitted through our website. Our team has connected requesting a follow up response on the following dates: 12/30/24 and 1/12/25. If possible, please check your spam and respond, we are happy to accommodate your request. 

• Initial Complaint

  Date:12/16/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I preordered the Atari 7800+ bundle on August 20, 2024. I have only received the controllers as part of the bundle. I have not received the 7800+ console that I paid for last August. I have contacted them twice and received no time that they will be sending it to **** want the rest of my order which also includes three cartridges.

  Customer Answer

  Date: 12/20/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved. Finally the rest of my order was delivered today.
  
  Sincerely,
  
  ****** *****
  
  
  
   
  
  

• Initial Complaint

  Date:10/23/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an Atari 2600+ gaming console. The product did not work. I contacted Atari who asked for video and pictures of the problems - which I sent. They told me to send the item back. I spent $49 to ship to **********. They then sent me a label for shipping. I was told they could not see the video to determine if the product was faulty. Finally I was told I would receive a refund for the product only - no shipping reimbursement. I was told I would receive the refund within 2-3 business days and did not receive it. The emails took over two weeks and I still have no refund on a product that did not work.

  Business Response

  Date: 11/04/2024

  Hi *****, 

  Thank you again for being patient with our team while they worked to resolve your issue. We do apologize that your product arrived and you were unable to use the item. We were happy to work with you and initiate a return for a refund, and again, we apologize that it took longer than normal for our warehouse to confirm the return. However, it looks like that refund was issued 11/4/24 @ 11:10am (est). If you have any other concerns please do not hesitate to reach out to our support team.