Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/18/2026

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Created a second REMOVEDsubscription by mistake. REMOVEDrefuses to acknowledge that this was an error. Will not refund.

  Business Response

  Date: 02/25/2026

  Hi REMOVED,
  
  We hope you're doign well.
  
  Thank you for your patience while our team reviewed and analyzed the situation.
  
  We have been informed that your request has been successfully processed.
  Should you require any further assistance, please do not hesitate to contact us.
  
  Best regards,
  Pipedrive Team

  Customer Answer

  Date: 02/25/2026

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID REMOVED, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  REMOVED
  
  
  
   
  
  

• Initial Complaint

  Date:11/06/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Timeline and Context:October 14, 2024: I renewed my Advanced plan for a year at the legacy pricing, paying $718.15.October 24, 2024: After a trial of the Professional plan ended, my account was unexpectedly upgraded to the new pricing structure, resulting in a charge of $1,223.87 for the Professional plan. The initial $718.15 for the Advanced renewal was reimbursed as part of this upgrade charge.October 25, 2024: Partial refunds of $527.01 and $695.31 were issued by Pipedrive, and my account was downgraded back to the Advanced plan. However, due to this transaction, my account was shifted to the new pricing structure rather than reverting to the legacy rate, as confirmed by the account REMOVEDCommitment and Pricing Misalignment:REMOVED, the Pipedrive account executive, assured me via email that after the Professional plan trial ended, I would not be billed further, and my account would revert to the Advanced plan at legacy pricing with no additional charges until October 2025. However, instead of returning to legacy pricing, my account was moved to the new pricing structure, resulting in increased charges despite this commitment.Resolution Attempts:I made multiple requests for Pipedrive to restore my account to the original renewal price of $718.15 for the Advanced plan, covering the renewal period from October 14, 2024, through October 14, 2025. Pipedrive provided partial refunds and ultimately offered a 5% discount on the new rate, which does not fully cover the difference caused by the unexpected switch to new pricing.Requested Resolution:A billing adjustment to restore my original Advanced plan pricing of $718.15 for the renewal period from October 14, 2024, through October 14, 2025.

  Customer Answer

  Date: 11/08/2024

  Better Business Bureau:
  
  I have resolved the issue with the business through other communications in reference to complaint ID REMOVED, and find the resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  REMOVED
  
  
  
   
  
  

• Initial Complaint

  Date:09/27/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I requested a refund from Pipedrive today because after a few weeks, it is clear that I cannot make use of their service as planned. So far all of my interactions in email and in the chat on the website have been with AI. Someone from Sales replied to my webform inquiry with a general email inviting me to set up a sales appointment so I replied to that email. There hasn't been any contact with a person yet. I was recently awarded REMOVEDfunds for my business with the funding requirements being that the funds must be spent by the end of the month. With the time crunch, I was forced to sign up for the subscription quickly and learn as I go. I had planned to launch a client outreach campaign in a short amount of time and needed a platform to manage client contacts. I have never done this before and this is my first experience with a REMOVEDsubscription service. I have not been able to make use of the platrform subscription due to a lack of clients/prospects and changes that have impacted the focus and priorities of my business. I requested a refund through the chat on the website and by email.I understand they do not typically refund subscription fees and I know how subscriptions work, but my situation is unique. I also know that they have the power to make an exception in unique circumstances. I am in a unique situation that is unlikely to happen very REMOVEDa small business owner, I am hopeful we can work this out because there may come a time that I can use a service like this, and Pipedrive is who I would prefer. But, at the moment, the funds would make a huge difference placed elsewhere. I know that the Pipedrive mission is to help small businesses grow and its why I chose them. Please consider my request inspite of the terms and conditions that would typically apply to typical subscriber situations.

  Customer Answer

  Date: 10/04/2024

  Better Business Bureau:
  
  I have been contacted by the business in reference to complaint ID REMOVED, and find that this resolution is satisfactory to me and the matter has been resolved. I appreciate the opportunity to list my interaction with this company here and I appreciate their excellent customer service in this mattter. While I didn't speak directly with any staff, the interactions with email responses were helpful in the resolution as a busy small business owner.
  
  Sincerely,
  
  REMOVED
  
  
  
   
  
  

• Initial Complaint

  Date:08/07/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a minority owned woman business owner and a Pipedrive partner, I feel my previous partner advisor REMOVED, has not been fair to me, she keeps making things very difficult for me by interfering and keeping my new partner advisor and the partner support team from helping me. I would like to get a referral link that I can use on my website like other REMOVEDis an Elite partner, he has a referral link along with many other partners that they use on social media and their website landing pages. REMOVEDdid not setup a referral link for me that I can use like she did for other partners. When I spoke to her on August 6, 2024, she admitted that she was supposed to setup the referral link and claims she must have forgotten to do it. Recently, my new partner sales manager REMOVEDand REMOVEDon the support team both suggested that I use a referral link on my website and tried to enable it but unfortunately REMOVEDinterfered and stopped them. Now I am being told that I can only get a referral link if I sign a new partner contract. She is claiming that all partners were required to sign a new contract last summer because their lawyers dont like the original wording. I dont think it is fair to force partners to sign a new contract. I already signed one back in July of 2021, when I became a partner. REMOVEDdid not add us to the Partner directory, nor did she give us MDF funds or a referral link. I kept my word by creating a landing page for Pipedrive and I also put Pipedrive on the front page of our website but she was NOT true to her word and most importantly kept me from succeeding in the Pipedrive Partner program. My website gets a lot of traffic and Pipedrive has benefitted tremendously from it. I feel REMOVEDtook advantage of the business. Pipedrive please do the right thing by giving me a referral link that I can use on my website and give me the same opportunity as other partners to grow my Pipedrive business.

• Initial Complaint

  Date:02/21/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for a Pipedrive account for my company using my personal CC back in January 2022, The account was under my company email. In April/May of that same year, I left that company for another company and no longer needed the Pipedrive account. I contacted REMOVEDthrough their chat and asked them how to cancel my account and not be automatically charged a renewal fee the following year. They walked me through the cancellation steps and assured me that I would not be charged the next years during autorenewal. Everything was do through my company email and chat.Fast forward to Feb 2024, and I was checking my CC statement and I luckily noticed a $298.80 on 1/19/2024 from Pipedrive. So I checked the old 2023 statement, and sure enough $298.80 on 1/19/2023. So I alerted the company over my home email and they would not help me due to not being on the original company email. I explained to them that I did not have access to that email or any files from that company since I was not longer there, but it was my personal CC being repeatedly charged each year, even though I cancelled. They then asked me to log in to the Pipedrive account and close it again. I followed their instructions and closed it again, just as before, on Feb 14, 2024. They continued to refuse a refund for the two years that they erroneously charged me for. They also said that I had to communicate with them only through their online chat, not email.I contacted my CC company and have challenged the charges. They are processing that now.I still have no way of knowing for sure they won't charge me again next year, I have received no written confirmation that the account has been cancelled. I find this to be a very predatory business and advise anyone seeking a CRM to avoid them like the plague.Please help!!

  Business Response

  Date: 07/01/2024

  Dear REMOVED, 
  Thank you for providing detailed information regarding the situation.
  After thoroughly reviewing the steps taken by our Support team, we can confirm that all Pipedrive processes were adhered to in accordance with our Terms of Service. As Pipedrive operates on a subscription basis, it is essential that cancellations are made prior to the renewal date to prevent automatic charges.
  Our investigation revealed that there were no prior emails or chats with support before February 15, 2024, indicating a cancellation request. Additionally, during recent interactions with our Support team, no evidence of such communication was provided. Furthermore, our billing system does not show any record of the subscription being cancelled before the renewal. Conversely, our records indicate that emails were sent to the billing contact, notifying them of the upcoming renewal and confirming the renewal after payment was processed.
  We can confirm that the subscription has now been cancelled and is scheduled to expire in January 2025.
  We understand your expectation of a different outcome and are sympathetic to your situation. However, we assure you that all internal processes were followed correctly. We hope this clarifies the issue.
  Sincerely,
  Yours sincerely,
  Pipedrive
  
  

• Initial Complaint

  Date:07/25/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been continuously charged a monthly fee from a service/platform I never signed up for. After reaching out to them over the course of many many months, they are still charging my account. They only offered up the response that I should cancel my company credit card - which is ridiculous because I have many other services tied to that cc. However, after reaching a level of frustration, I did so and the company is STILL charging me. So it must be tied to ACH and they WILL NOT stop. I have reached out many more times and still no resolution and not refund. Do NOT do business with this company, it's fraudulent.